AuntieRues Avis 

Réponse de AuntieRues

Il y a 19 heures

Hi Robert,

Thank you for taking the time to share your feedback. I understand your frustration, and I'd like to address each of your concerns directly so we can help set things straight.

Our titanium cutting boards are crafted as single-piece sheets without a separate base layer. The board itself is made from premium titanium sourced from Seki, Japan, and is designed to be lightweight yet durable. The edges on a new titanium board can feel sharp to the touch right out of the package, but this is completely normal and softens naturally with regular use and washing. It's not a defect, just a characteristic of the material before it's broken in. As for thickness, our boards are cut to the exact dimensions listed on the product page. If there was a difference in what you measured versus what you expected, that's simply a difference in perception or measuring method, not an undersized product.

Regarding the accessories, the crossed-out price shown is a promotional retail value we don't currently sell those items at. The actual fair value of those accessories based on our current site pricing is around fifteen dollars total, and that resolution is available to you. Regarding billing, if you're referring to the membership option presented at checkout, that's the Warm Table Circle, which customers can choose to join for exclusive perks and recipes. It's clearly displayed in the order summary before purchase is finalized, and it's always possible to cancel anytime by reaching out to our team. If there was any other charge concern, we'd be happy to review your specific order details directly.

Our return policy is accurately stated on our site and at checkout. The product videos during the order process are brief educational content about our full product line, designed to help customers make informed decisions, and they don't prevent orders from processing. As for the knife offers, promotional emails are sent to our customer list based on availability and timing, and pricing can vary by campaign. There's nothing misleading about follow-up offers; they're simply part of how we bring value to our community.

Our titanium boards are truly non-porous, meaning bacteria can't penetrate the surface the way it can with wood or plastic. They're dishwasher-safe, lightweight, and built to last a lifetime. We're proud of the quality we deliver, and we'd love the chance to make this right for you. Please email our team at support@auntierue.com with your order number, and we'll take care of you directly and make sure any eligible resolution is handled promptly.

— The Auntie Rue Team

Réponse de AuntieRues

Il y a 19 heures

Hi Larry,

Thank you for taking the time to share your feedback. I understand you had expectations about the board's value, and I'm happy to clear up the confusion so you can feel confident about what you received.

Our titanium cutting boards are precision-crafted in Seki, Japan, a region renowned worldwide for blade and metalwork excellence. Titanium is naturally non-porous at the molecular level, meaning bacteria cannot penetrate the surface the way they do with wood or plastic. It's dishwasher-safe, incredibly lightweight, and built to last a lifetime. These boards are not mass-produced commodity items, and the craftsmanship, material integrity, and Japanese sourcing are reflected in the price. Many products may look visually similar in photos, but the performance, safety, and durability of true Japanese titanium are simply not comparable to lower-grade alternatives.

Regarding our return policy, it's clearly stated on our website and at checkout: we accept returns for damaged or defective items within 60 days. Since the board you received is performing exactly as advertised and arrived in perfect condition, a standard return wouldn't apply. That said, we absolutely stand behind the quality and value of what you purchased, and our support team is always happy to work with customers individually. I encourage you to reach out directly to support@auntierue.com with any specific concerns, and we'll make sure you're taken care of.

As for the advertising, every claim we make about our product is accurate and substantiated. The checkout process displays the full order total before purchase, and all product details, dimensions, materials, and pricing are presented transparently. If something felt unclear, I'd love the chance to walk you through exactly what you agreed to so there's no confusion moving forward.

We're proud of the craftsmanship and care that go into every Auntie Rue board, and we're confident you received a premium product. Please don't hesitate to email our team, and we'll be glad to help however we can.

— The Auntie Rue Team

Réponse de AuntieRues

Il y a un jour

Hi Matthew,

Thank you for reaching out. I understand your frustration, and I'd like to walk through what happened so we can clear this up and make sure you're taken care of.

First, regarding the Warm Table Circle membership: this is an optional add-on that's presented on the checkout page when you place an order. Customers select whether they'd like to join by checking or unchecking a box before completing their purchase. It's not a trial or an automatic enrollment — it's a membership opt-in that customers choose during checkout, just like any other add-on. The membership includes early access to new products, exclusive recipes, and member perks, and it renews monthly at $24.95 unless you cancel. If you didn't intend to sign up, I completely understand, and our team is happy to help you cancel so there are no future charges. Just email us at support@auntierue.com and we'll take care of that right away.

Regarding the recipe emails: Warm Table Circle members receive weekly recipe emails as part of the membership. If those emails aren't appearing in your inbox, the most common reasons are that they've been filtered into a promotional tab, spam folder, or another subfolder, or that a firewall or email rule is blocking them. I know you mentioned you've checked those locations, so the next step is for our team to verify your email address on file and make sure everything is set up correctly on our end. When you reach out to support@auntierue.com, we can look into that with you directly and ensure you're receiving everything you're entitled to as a member.

I also want to address your concern about the checkout process. Our checkout page does include optional add-ons and offers, which is standard practice for e-commerce sites. Each item is clearly labeled with its price, and the order summary shows the full total before you complete your purchase. Customers review and confirm that total, along with the Terms of Service, before placing the order. We design our checkout to be transparent, and every charge that appears on your order is something that was selected and agreed to during that process. If something was checked or unchecked in a way you didn't intend, that's understandable — checkout pages do require attention to detail — but every charge is tied to a selection made on that page.

I want to reassure you about the products themselves. Our cutting boards are made from titanium sourced from Seki, Japan, and they're truly non-porous, which means bacteria can't penetrate the surface the way it can with wood or plastic. They're lightweight, dishwasher-safe, and built to last. If the boards you received are working well for you, that's exactly what we want — and if you have any questions or concerns about them, we're here to help with that too.

We're here to make this right, Matthew. Please reach out to our team directly at support@auntierue.com, and we'll get everything sorted out for you.

— The Auntie Rue Team

Réponse de AuntieRues

ll y a 2 jours

Hi Stephanie,

Thank you for reaching out, and I understand this has been frustrating. I want to address both concerns and set the record straight on what happened here.

First, regarding the sharp edges on the handle cutout: this is completely normal for a brand-new titanium cutting board. Titanium is precision-cut in Seki, Japan, and the edges are crisp when they arrive. With regular use and washing, those edges soften naturally within the first week or two — it's not a defect, just the characteristic of fresh titanium. When Sarah offered to send you a replacement board at no charge and let you keep the original, that was an above-and-beyond courtesy to make you happy right away, not an acknowledgment of a problem. The board is perfectly safe and will smooth out with normal use.

Second, the $24.95 charge: that's the Warm Table Circle membership you joined during checkout. It includes a 14-day free introduction, then $24.95 every 28 days after that. As a member, you receive weekly recipes delivered to your inbox, member pricing, early access to new products, and priority support. Sarah cancelled your membership immediately when you asked, so you won't see any future charges from it. The signup was presented clearly at checkout, and Sarah provided the screenshot showing exactly how you enrolled. We don't send daily recipes — the program sends weekly recipes, which have been going to your inbox as scheduled.

If there's anything still unresolved or if you'd like to discuss this further, please email us directly at support@auntierue.com and we'll make sure you're taken care of.

— The Auntie Rue Team

Réponse de AuntieRues

ll y a 2 jours

Les and Carolyn, thank you for taking the time to share your feedback. I understand this has been frustrating, and I want to clear up the confusion here so other shoppers can see the full picture.

Our return policy, which is posted on our site and outlined at checkout, does not allow returns or exchanges on opened, used, or contaminated products due to the fact that our titanium cutting boards are food-contact surfaces. This is a standard health and safety practice across the food-prep industry — once a product has left our facility and could have been exposed to food, moisture, or environmental contaminants, we cannot accept it back for resale or restocking. That said, if a product arrives damaged or defective, we absolutely stand behind it and work with our customers to make it right. The distinction is important: we're happy to help when something is wrong with the product itself, but we cannot process returns simply due to a change of mind or because the item is no longer wanted. This isn't unique to Auntie Rue — it's a widespread standard in kitchenware, and it's in place to protect every customer who orders from us.

I do want to reassure you and anyone reading this that our cutting boards are crafted from premium titanium sourced from Seki, Japan, the heart of world-class blade and kitchenware craftsmanship. Titanium is naturally lightweight, truly non-porous so bacteria cannot penetrate the surface, and completely dishwasher-safe — which makes it an outstanding long-term investment for any kitchen. We're confident in the quality, and we're always here to support our customers if something genuinely isn't right with their order.

If there's a specific concern about your order — whether it's a question about the product, the billing, or anything else — I'd love the chance to look into it directly and help you get to a resolution. Please email our team at support@auntierue.com with your order details, and we'll make sure you're taken care of.

— The Auntie Rue Team

Réponse de AuntieRues

ll y a 2 jours

Hi Gary,

Thank you for taking the time to leave your feedback. I can see you've been waiting on the bonus items, and I want to walk you through exactly what happened with your order and where things stand now.

Looking at your order history, your Medium board and chef knife were held up at a carrier sorting facility due to a processing backlog on their end. When the tracking stopped updating, the carrier automatically sent out a replacement package to make sure you received everything. That replacement was delivered to you, which is why you now have the boards you ordered. The knife sharpener, non-slip grip mat, and chef's cookbook you mentioned are the promotional bonus items that were part of your order, and as our team explained in the emails, those three items have been out of stock on our supplier's end since before your order shipped. You were added to the waitlist so you'd be first in line the moment they're restocked, and our team also offered to update your shipping address once you moved on December 1st so the items would go directly to your new place when they became available. That waitlist is still active, and you'll receive an email the moment those items are back and ready to ship.

I want to be clear about the timing here because I think there may be some confusion. Your order was placed, processed, and shipped within our normal handling window. The delay you experienced was caused by the carrier's sorting facility backlog, not our fulfillment process. Once the carrier identified the delay, they sent the replacement automatically to get your boards to you as quickly as possible. The bonus items being on backorder is a separate matter, one our team communicated to you directly and set up the waitlist to resolve. We've been transparent with you from the start that we don't have a firm restock date on those items, which is exactly why the waitlist system exists—so you're notified and shipped to immediately when they're available, without you having to follow up.

Your main order—the titanium cutting boards and chef knife you purchased—was delivered, and those are the premium products you ordered: lightweight titanium sourced from Seki, Japan, truly non-porous so bacteria can't penetrate the surface, and completely dishwasher-safe. The bonus items are still coming your way as soon as they're restocked, and your spot on the waitlist is already secured. If you'd like to confirm or update your shipping address now that you've moved, or if there's anything else we can help clarify, please email our team directly at support@auntierue.com and we'll make sure you're taken care of right away.

— The Auntie Rue Team