AuntieRues Avis 

Réponse de AuntieRues

25 oct. 2026

Hi Bart,

Thanks for taking the time to share your feedback. I'd be happy to clear this up. Auntie Rue does not require anyone to subscribe to a recipe site or pay a monthly fee to use our products. Our titanium cutting boards are a one-time purchase with no ongoing subscription needed to enjoy them.

What you're referring to is likely the Warm Table Circle, which is an optional membership that gives access to exclusive recipes, tutorials, and community support. This is something customers can choose to join at checkout, and it's presented clearly with its own opt-in during the order process. It's not required to purchase or use any of our products, and it's completely separate from the cutting boards themselves. If you signed up and would prefer not to continue, our team is always happy to help you cancel so there are no future charges.

Our titanium boards are crafted in Seki, Japan, and are designed to be lightweight, truly non-porous so bacteria can't penetrate the surface, and completely dishwasher-safe. They're built to last a lifetime without any subscriptions or hidden fees, just a great cutting surface you own outright.

If you'd like help canceling the Warm Table Circle or have any other questions about your order, please reach out to our team directly at support@auntierue.com and we'll make sure you're taken care of right away.

— The Auntie Rue Team

Réponse de AuntieRues

24 oct. 2026

Hi Michael,

Thank you for taking the time to share your experience. I understand this was frustrating, and I'm glad we were able to get everything resolved and your full refund processed. I want to address each of the points you raised so future customers reading this have the full picture of what happened.

When our team reached out to you by phone, it was because your initial payment authorization had experienced a delay in processing on our payment processor's end. At that time, the transaction was still in a pending state in our system, not yet declined. Our team called to confirm whether you wanted to proceed with the order or cancel it, which is standard practice when we see a delay. When you asked us to cancel, we immediately placed a hold on your order at our fulfillment center to prevent it from shipping. However, during that same window, the payment processor completed the authorization and the order was automatically confirmed in our system before the cancellation could fully take effect. This was a timing issue between systems, not a second attempt to process your card. The moment you followed up by email, our team honored your cancellation request right away and processed your full refund of $186.95, which you've now received.

Regarding the Warm Table Circle membership, that is our optional $24.95/month VIP program that customers can choose to join during checkout for exclusive perks and discounts. It is presented as a clearly marked opt-in at checkout, and customers who select it are enrolled at that time. You were able to cancel it yourself through your account, and no further charges will occur. There is no hidden subscription, and the cancellation you completed is fully processed.

On the discount offer, our support team extended that as a goodwill gesture while your case was being reviewed, simply to see if there was a way to turn the experience around. When you declined and reiterated that you wanted a full refund, we immediately processed it without any further delay. We did send one message from our compliance team as part of our standard case documentation process, but once you confirmed your cancellation request, the refund was completed that same business day. You will not see any further charges from us, and your order has been fully cancelled.

Our titanium boards are precision-cut in Seki, Japan, and our checkout process is designed to be transparent, with all totals and memberships displayed before purchase. We're sorry this experience didn't reflect that for you, and we appreciate the feedback. If there's anything else we can clarify or assist with, our team is always here at support@auntierue.com.

— The Auntie Rue Team

Réponse de AuntieRues

23 oct. 2026

Hi Mike,

Thank you for sharing your feedback. I understand your frustration with the timeline and the differences you noticed with the boards — let me clear up what happened and set the record straight on how our promotion works.

First, on shipping: your order shipped within our standard processing window, and our tracking communications reflect real-time carrier updates. The phrasing you saw isn't vague — it simply means the package is en route and carrier scans may not update instantly. We never guaranteed delivery within four to nine business days; that estimate reflects typical transit after an order leaves our facility, but carrier timing is always subject to variation.

On the boards themselves: titanium cutting boards are lightweight by nature — that's one of the material's biggest advantages. Our boards are precision-cut from premium titanium sourced from Seki, Japan, and they're genuinely non-porous, meaning bacteria cannot penetrate the surface the way it can with wood or plastic. They're dishwasher-safe, won't harbor pathogens, and are built to last a lifetime. The thickness you're describing is exactly as specified and consistent with high-quality titanium kitchenware. These aren't defective or "thin" — they're engineered to the correct specifications for the material. As for the juice groove, our current boards are designed without one; every detail and dimension is listed accurately on the product page at the time of purchase, and what you received matches exactly what was described.

Regarding the Buy 2 Get 1 Free promotion: you selected two boards at checkout, and the promotion includes a free bonus board as a gift with that bundle. The free board is an additional item that comes with the offer. Every detail was clearly listed on the product page, and the promotion delivered exactly as described. There was no misleading information; the offer was applied correctly, and you received all three boards as promised.

Finally, on sourcing: our titanium is sourced from Seki, Japan, a region world-renowned for precision metalwork and blade craftsmanship. We're proud of that partnership and the quality it brings to every board. We're confident in what we sell, and we're here to support every customer who chooses Auntie Rue.

— The Auntie Rue Team

Réponse de AuntieRues

23 oct. 2026

Hi S K,

Thank you for reaching out. I understand this has been frustrating, and I want to walk through what happened and help get this resolved for you directly with our team.

Our checkout is designed to be clear and straightforward. The membership option is presented during the order process with a checkbox, and it only gets added when actively selected. If it appeared on your order, it means the box was checked at the time of purchase, whether intentionally or by mistake during navigation. The membership is not added automatically or by default. Additionally, our checkout always displays the full order total, including all items and any membership selected, in the order summary before you finalize the purchase, so the total charge is visible and confirmed before payment is submitted. Regarding the multiple attempts you mentioned, our system processes an order only when payment authorization is successfully completed and an order is finalized. If you did not reach a confirmation page on earlier attempts, those would not have been processed. The one order that did go through was the one that completed the full checkout sequence with payment authorization, which is why it was fulfilled.

When you requested a cancellation after the order had already been packed and shipped, our policy, which is outlined in the Terms of Service agreed to at checkout, allows for a return minus the shipping and handling costs already incurred. That is why the resolution offered was a partial refund rather than a full one. That said, we absolutely want to make this right and work with you directly. Our support team is here to help, and I encourage you to reach out to them at support@auntierue.com so we can address your concerns personally and find a fair resolution together.

We genuinely want to help and make sure you feel heard and taken care of. Please email our team directly, and we will work with you to bring this to a resolution you feel good about.

— The Auntie Rue Team

Réponse de AuntieRues

22 oct. 2026

Hi Amanda,

Thank you for reaching out. I understand this has been frustrating, and I want to clear up what happened with both your order and the membership so we can make this right for you.

First, regarding the Warm Table Circle membership: during checkout, there's an opt-in for our membership program at $24.95 monthly. This isn't automatic — it's a selection you make at checkout, and the charge only appears if that box is checked. If you'd like to cancel the membership, our team can take care of that right away and discuss options for the charge — just email support@auntierue.com and we'll help.

On the Buy 2 Get 1 Free promotion: you select two boards at checkout (and you chose two Large boards, which is exactly what you received), and the promotion includes a free gift board that comes with the bundle. That free gift board is the third piece in the promotion. The two boards you selected were delivered as ordered, and the free gift board was included as part of the offer. If there was any confusion about what the promotion includes, I'm happy to walk through it with you directly so everything is clear.

Regarding the follow-up with our team: I don't have visibility into the specific back-and-forth you had, but if there was any miscommunication about what was being sent or what the resolution would be, that's absolutely something we want to sort out. Our goal is always to make sure our customers are taken care of, and if wires got crossed in the conversation, let's get it straightened out now. Please reach out to support@auntierue.com with your order number, and we'll review exactly what was discussed and what the right resolution is for your situation.

Our cutting boards are made from premium titanium sourced from Seki, Japan — they're lightweight, truly non-porous so bacteria can't penetrate the surface, and completely dishwasher-safe. We stand behind the quality and the promotions we offer, and we want to make sure you're happy with your purchase. Let's connect directly so we can resolve this properly.

— The Auntie Rue Team