AutoSelectWarranties ltd  Avis 

Very helpful, friendly staff, good company got back to me on time and helped payout the claim on a fault i had with my vehicle within a short turnaround of time. Highly recommend!

I had an issue with a vehicle I purchased through a dealer. I made autoselect aware of the issue and they assisted me through their claims process. They reimbursed me any costs they promised and paid the garage who carried out the repair before I even collected the vehicle! Easy and hassle free process - Definitely recommended!

Good customer service. The staff were very friendly and helpful when dealing with me

I bought a used car from a dealer, and the vehicle came with a 6-month Platinum AutoSelect Warranties cover as part of the deal. When an issue occurred, I followed the process and took the car to a garage for a fault code reading, as instructed by AutoSelect. They promised to reimburse up to £50 for the diagnostic.

They approved the claim but only offered £250 for a repair that was quoted at £650. I couldn’t afford to pay the £400 difference, so I had the repair done privately by my son, a qualified mechanic, for under £150 — a fair and professional job.

Despite following their process, they refused to reimburse the diagnostic fee, claiming they only pay it if the full repair is done through an approved claim. Nowhere in the contract or warranty booklet does it state this condition. I asked them multiple times to show where this rule is written, but they couldn’t — only referring to internal policy and hypothetical abuse of the system.

Their replies were often rude, lacking basic courtesy (no greeting, no name), and eventually ended with them saying they were "not willing to spend any more time repeating the same answer."

Now I have two new issues with the car, and they’re again forcing me to pay for diagnostics with no guarantee that any of it will actually be covered.

I'm not concerned about the £50 — I'm concerned about the pattern: you pay for diagnostics, they approve a fraction of the repair cost, and you’re left covering everything anyway. In the end, the warranty is practically useless.

To me, this feels like a legalised scam designed to avoid paying out while appearing legitimate on the surface.

I've contacted Citizens Advice Bureau and will be submitting a formal complaint to The Motor Ombudsman. I strongly recommend avoiding this company.

SCAM please avoid at all costs they do not pay out or cover anything I’ve tried to make two claims and they just say wear and tear it’s an absolute scam. They take your hard earned money and will not pay. It’s actually so unfair I hope this can save other people from being scammed in the future

THEY JUST DODGE PAYMENT BY TRYING TO MAKE THINGS DIFFICULT FOR PEOPLE !
THEY WILL JUST FOB YOU OFF !

Great customer service. The staff were very friendly, helpful and knowledgeable. Thank you for sorting out my wife’s ECU issue and finding her a reliable garage. We will always use Auto Select Warranties in the future

Thank you for helping with my clutch issue and fast tracking my claim

I've always had the stance that these automotive warranties aren't worth the paper they are written on but Auto Select Warranties have come through and covered the cost of repairing the key for my mini - something I'm sure others would have wriggled out of.

Thankyou

Our experience as a garage working with auto select has been very pleasent , they always honour there word , and are very prompt at honouring warranty work. Remarkable

Not worth paper it’s written on!! Refused to pay for any repairs! Timing belt was classed as wear and tear!
Said they’d pay for diagnostic but then refused to pay!
Rogue company that are useless save your money

I broke down on Thursday and was stressed because of the long weekend. I must say I was impressed that a member of Auto Select Warranties booked me into one of their known garages on such short notice on Friday and helped fix my snapped coil spring. Im greatful for this as had plans with the family.

Great cover had some issues with my vehicle reached out to these guys were spot on got my car sorted back on road within days 👌👌

Straight forward as warranties should be thanks kiteeja

Paid for the most expensive level of cover when purchased car from a dealer, costing around £399 for 6 months cover. Discovered a faulty O2 sensor which is covered under the warranty and the garage charged me around £400 for the part, labour and VAT. Auto select after being unhelpful eventually agreed to pay for the work and I was angry when they sent me £165. When I questioned this they said they found the cheapest quote for an O2 sensor which is what they based their pay out on. They did not tell me this when I first claimed. I told them that the garage only buy genuine parts but he couldn’t care less. The garage also informed me that Auto select called them and asked if they knew why the sensor was faulty, which they did not. Clearly looking for an excuse not to pay out under the wear and tear clause or some other way out. A very frustrating and stressful experience dealing with this company who only care about how to not pay out. DO NOT USE..

Don’t waste your time with this company. Truly terrible and will not pay out on a claim that was even less than £100. Virtually nothing is covered. Extremely poor. Avoid. Update: response is not accurate. The reason they gave me was because that particular part is not covered (surprise surprise)

Not worth the paperwork it's printed on. Bought alongside a sportier car, because it made sense. Cylinder head was included within the package, so when it went five months after purchase, we followed procedure and put in a claim. 3.5k of work rejected, because Cylinder head was "worn" and wear and tear isn't covered. Forgive me if I'm wrong, but how else does a Cylinder head die? Reply is hilarious. Vehicle has all the maintenance paperwork and we had the car 5 months. The garage and the warranty company are completely useless. Further update. Spoke with the garage they claim told them the car was not maintained. Garage state they made no such comments, and agree the warranty is completely useless. They suggested contacting trading standards as we have paid for a service we are not receiving. Which we may well do to claim our money back.

Can’t fault the service. Had a warranty on my car from a dealer I brought it from.

They sold me their gold warrany by saying that anything its gonna hurt your pocket we got you covered.6 months later tried to claim a repair for an intake manifold and the response i got from them was unfortunately this isnt covered by our warranty.I mean if they cant cover an important part of the engine what can they cover.Not only that the person who answered the phone was trying to get rid of me as fast as he could.AVOID.

I purchased my car from a dealership in Manchester (1 series F40 that I have wanted since its release). By February it developed a throttle fault, where I had difficulties getting a full claim…the bulk of the claim and repair works was approved and paid for. Initial conversations with first point of contact wasn’t the best, however all credit and hands down appreciation to Kay from payments who helped in giving me full explanations, amending my repair quote to cover works (investigation/ diagnostics) missed my the team. If not for Kay this would’ve been a poor review however she changed my experience and confidence in dealing with Autoselect Warranties. My car now drives fine with works completed.