bakerdays Avis 1 730

Best company I have ever dealt with. Their customer service was excellent from my first enquiry to the delivery of the cake. My questions were answered in a timely manner and they always were able sort out any queries I had.
Cake was delicious also and delivered extremely well wrapped on on time.

The cake was beautiful and better than the website images. It was easy to order online and really competitively priced. There was a query about the delivery. I paid for a specific rime slot on my delivery day. The staff were prompt in responding and handled my query. The cake was delivered on time and was so well packaged. We ordered a traditional cake and it was delicious. I would definitely order again

I ordered a cake from Bakerdays for a friend's birthday and asked for it to be delivered on the 15th August. I was advised by APC on the 14th August that it would arrive on the following day as expected. It didn't actually turn up until the 18th August. I'd contacted Bakerdays a couple of times by then to see what was happening and the only response I received was on the 18th itself, which simply stated that it was going to be delivered during that day. I responded to say that it wasn't great service, but obviously I've heard nothing back. I've been a customer of Bakerdays for many years, unfortunately however, this will be the last time I place an order with them.

So original cake was delivered damaged. After no response to numerous emails to the address given I was finally contacted to provide photos , which if they looked at their emails would have seen I had already sent. I requested a refund but was offered a free cake.
So “ free cake “ delivered today , damaged in exactly the same place , cakes are not secured to cake boards and so end up squashed and damaged by box.
Will NEVER buy from this company again

Easy to order, loads of personalisation options, and the cake arrived on the date I chose. well-packaged and tasted great. Everyone was impressed! Great to find a service that delivers both on quality and reliability. Will be ordering again .

Ordered a personalised cake for a family member and it turned out even better than expected. The design looked exactly like the preview and the cake was so delicious too! Communication from Bakerdays throughout was excellent. Absolutely recommend to anyone looking for special gift.😍

The cake didn’t look like it did on the website. It tasted like a standard supermarket cake and cost 10times the amount. They also forgot to add the candle I ordered. Not worth the money. Go the the supermarket or a different cake shop.

I would not give this company 1 star.

I was told I would receive a full refund for a poor quality cake I received for my son’s birthday. I thought the service couldn’t get any worse with the initial experience but this company has zero customer service.
After over 1 month. I still have not received a refund, despite sending several emails.

I am in total shock as to how customers are treated. They are quick enough it to take money but can’t deliver on what was ordered and then making it difficult to get a refund.
I would not recommend this company to anyone.

I don’t ever write reviews but feel I have to this time as have been totally let down!! After ordering a cake and ringing twice to confirm the order had been received as I hadn’t had an email to confirm it had and being told twice that it was being processed, two days later when delivery was meant to be the cake didn’t arrive and still hasn’t 11 days later!!..I was told by Dani that the delivery company had problems and it was out of her hands. I asked for a complete refund as was only offered a refund for the postage, and that still hasn’t happened!..I was told this morning it can take up to 20 days, a refund has never taken this long before!..I feel this company are very good at telling you what you want to hear and actually have no intentions of carrying it out!..the cakes look so good online but I would never place an order with them again..I have actually lost £54 plus the price of another cake I had to buy to replace this one!!

Just an update following my review about Bakerdays. Firstly the reply is a generic AI automated response. I read their reply on trust pilot and once again contacted them as requested. Once again, put through to answer phone, left a message explaining I was replying to their trust pilot message. Again nothing, no reply. I ordered another a cake, large number balloons, and firework candles from another company to be covered for the party. Now I have paid out twice. A week later on the day of the party the cake from Bakerdays turned up with balloons having had no confirmation or contact from baker days whatsoever. The cake did not have my daughter’s name on as requested and did not have the firework candles that I was charged for. The cake tasted nice but left a bitter taste because of their unreliability and lack of communication. I am out of pocket having ended up with two of everything as well as the stress and anxiety. Something seriously wrong with this company at the moment.

Ordered a chocolate & vanilla cake for my hubbys 60th birthday & I was not disappointed!! The service I received from Dani (customer service),was fantastic,she couldn’t have been more helpful! I did pay £12.00 to have it delivered by a courier company by 1.00 on the delivery date but I would definitely do that again,it was brilliant. The cake itself arrived exactly as expected & it tasted delicious! The buttercream was so light like marshmallow. I would definitely recommend this company based on my experience & will be using them again in the future for any special occasions. Thanks guys,a great 5 star service all round!!

Ordered a cake on 7 June 2025, the DPD driver didn't deliver the cake so a second attempt made the cake still didn't turn up. I requested a refund on 9 June, nothing yet. I have sent 17 emails asking for the refund. Today 29 July still nothing. Very unprofessional company, don't use.

The cake arrived a bit late due to courier issues, which was disappointing at first, but Bakerdays contacted me before I even had to reach out. They explained the situation, offered a free cake for another occasion, and let me know they’re switching couriers soon. I really appreciated their proactive approach – great company that truly cares.

I accidentally submitted the wrong message for the cake I ordered (completely my fault), and only noticed when it arrived. Bakerdays were fantastic – they offered to remake the cake with the correct message and sent it out free of charge. Honestly, amazing service and the cake itself was lovely. Would definitely use them again!

I had placed an order for a cake with specific arrangements for Saturday delivery, including additional payment to secure the date. Unfortunately, the cake was not delivered as promised. Despite my repeated efforts—numerous phone calls and several emails—I have yet to receive either my order or a refund.
This has been especially frustrating given that this is now the second occasion the company has failed to fulfil a delivery, leading to considerable disappointment and inconvenience. The service I have received has fallen far short of expectations

Ordered a personalised cake for my son’s birthday, but it arrived with some damage due to the courier. I contacted Bakerdays and they couldn’t have been more helpful – they sent out a replacement straight away and it arrived in perfect condition the next day. Really impressed by how fast they sorted it. Excellent customer service!

The correspondence was a little slow etc, but the cake i ordered for my sister-in-law 's birthday truly compensated for that. It was beautiful, just as i wanted it to be, the personalisation was a great touch too. I'm very happy with my experience, and would use bakerdays for future occasions. Thank you.

Follow up to my previous poor review.
Received a generic response to my cake not being delivered and totally ruining our party, offering me a free cake as compensation!
They couldn't even deliver the one I ordered!
What an absolute joke of a company.
Tried blaming DPD for not delivering. I don't believe a word of it!
I personally don't believe they even made the cake!
Truly shocking.
Avoid, avoid, avoid.

I would not recommend Bakerdays!

Ordered a cake well advance and paid extra for Saturday delivery. Email confirmation said delivery by DPD for the Saturday. Cake was not delivered and was needed for a party on the Sunday. Could not contact anyone at Bakerdays as office was shut. Had to purchase another cake!

Emailed and on Monday received a reply saying that they were chasing the order up with courier. Being too late now anyway and we are going on holiday.

Would like a full refund but nobody answers the phone!!! Seriously not happy

We ordered a cake for a corporate event. The engagement team for the design were very responsive, polite and accommodating. The cake turned up timely, well packaged, looked as per the proof and was very yummy and went down a treat with all the guests.