Bensons For Beds - Brighton Avis 

All good. The staff in-store were very helpful and our order was delivered safe and sound on our chosen day in a 2-hour timeslot. Everything was exactly as we had ordered.

Very good customer service
No pressure to buy
Allowed to browse at leisure and try beds
Customer advisor very knowledgeable helpful and patient
Went the extra mile to help us get the best mattress and promotion benefits
Store was bright airy clean and welcoming

Would recommend the store to friends and family

Truly excellent service from beginning to end. Very happy customer.

Very helpful from the start and kept in touch throughout. Bed is fab

Very quick and easy to ask questions and order what was required.

Bensons for beds in Brighton was great. Staff were friendly and helpful without being at all pushy.
Iqbal was brilliant with us, understanding our requirements and giving us great advice.
We purchased a superking bed and mattress that day because of the customer service we received. Couldn’t be happier.
Delivery within 3 weeks isn’t bad at all. Communication from the company has been very good and informative.

Knowledgeable and helpful staff, delivery well organised and when they said it would be, everything sorted out quickly and efficiently

The staff were exceptionally friendly and helpful. Very knowledgable and helped us pick the perfect mattress

Very good service from when I originally went into your store to the delivery of my bed. Staff in the store were friendly, helpful and gave good advice. The delivery was good, with the vehicle tracking of delivery which was helpful and the great delivery guys.
I get up in the morning now without a back and hip pain, wonderful.

Great sales person Iqbal from London Road and fast service efficient delivery friendly team

The man serving us explained everything step by step and talked us through our best options

The friendly atmosphere, helpful staff, and their excellent knowledge are all of a very high standard. I’m very satisfied with my experience!

Brought a mattress from Benson’s after looking at other stores. We visited the Brighton store and the individual was very polite and one thing that was very much appreciated was the fact that he showed us where the beds/mattresses were that we were interested in and then left us alone. The other companies. we went to did not leave us alone from the point we walked into the store. Highly recommend Benson’s throughout.

Very disappointed with Bensons and their advice, fed up seeing my partner wake up in pain every morning due to a very poor mattress recommendation. We originally purchased a Sealy mattress as my partner has back issues (5 worn discs) the problem is Bensons offer a very short trial period compared to others, and we found the Sealy appearing to be hard, speaking with Nick at the Brighton branch we felt we had no choice but to change, and he recommended a Tempur in medium as being the answer to our problems, the delivery was around 5 weeks, cost us more money as well as a mess up with finance and us having to take out a 2nd policy. And this is where the short trial period really shows it's not long enough, by the time the Tempur arrived, the Sealy mattress had begun to bed in and my partner was more comfortable, we felt we had no choice and the swop happened. Absolute disaster! The Tempur is too soft! My partner sinks, cannot turn over, wakes in pain pretty much every morning, cannot have a lie in as so uncomfortable. We rang the store and customer services at the time to complain ref the poor advice and were told sorry, nothing can be done as you have already swopped. So here we are, stuck with a £2000 plus Tempur mattress, finance, no way of changing. Bensons are happy they have their money, regardless of the fact a staff member is obviously completely inexperienced in giving advice for bad back sufferers.
Shocking company, I wish we had never used them and feel sorry for my partner, as there is nothing I can do to help him and feel helpless watching him every morning in pain. We can't afford another mattress or more finance, and why should we complete disaster!

Ade, the gentleman who helped me choose my mattress was extremely helpful. He gave me lots of information on which mattress would suit me best, and he really assisted me with advice on what to look for, and how to choose the most suitable one for me. Thank you very much.

Great communication throughout from purchasing to it being delivered and prompt building too.

Friendly helpful advice in store when I went in looking to but a replacement double mattress for my daughter’s room. Manisha and her colleague listened to my queries and provided suggestions and solutions. Happy to organise refund when we changed our mind about recycling pickup of our old mattress. Excellent communications and updates on the run up to delivery. Mattress delivered on time by two delivery persons and placed on the bed frame on our second floor as we wanted.

Nick was a knowledgeable, unbiased member of staff. Not a pushy saleman & a pleasure to deal with

Ade was very helpful and helped us find what we were looking for.