Bensons For Beds - Brighton Avis 

Good bed; process and information seamless and on time. Very Pleased. Delivery man assembled bed in the bedroom, ready for use in very little time and skillfully.

UPDATE, 25/06/26 following Bensons response saying they would look into this, I have heard nothing, now looking into trying to sell the mattress and recoup some monies to pay off the finance as I am completely fed up with the back pain in the morning, this Tempur mattress was a complete waste of money!! I will then be looking at independant retailers who offer the longer trial period and actually care about their customers...

I am writing to warn others, especially those with back issues, about the sales tactics and poor advice given at Bensons for Beds. My partner and I visited the Brighton store to find a suitable mattress for my specific lower back problems.
The Experience:
From the start, the sales staff pushed the Tempur range, ignoring my initial hesitation over price and whether these were suitable for my needs.
We first opted for a Sealy Posturepedic and really gave it a go in the time frame we had but found it felt too hard. Because the Bensons "Sleep Guarantee" is short (40 nights) compared to the 100-night industry standard, we had to make a quick decision to exchange it.
Upon returning to the store, instead of listening to my feedback, the staff yet again pushed us towards the Tempur Pro Plus SmartCool, recommending a "Medium" firmness for my back condition. We trusted their "expert" advice and agreed to pay the difference, which also turned out to be a disaster, as the manager later called and explained we had to take out a second finance agreement as this could not be added to the initial finance agreement, this was something else that was not conveyed in the shop visit.
The Result (6 Weeks Later Since Delivery):
This recommendation has been disastrous. The "Medium" tension provides zero support for my back. I am sinking so deeply into the mattress that at times I can barely move or turn over, and I am waking up in severe pain every morning. It is essentially unsleepable, and more importantly not fit for purpose.
The Warning:
Bensons seems more interested in pushing expensive Tempur foam mattresses than listening to medical needs. If you have back problems, do not rely on their in-store advice. We are now left with a premium-priced bed that is ruining my back and uncomfortable, and because we have already used our one "exchange," which was also not clearly explained in store, we are left with few options. We have spoken to the store and Sarif in Customer Service to no avail. They are not interested. Proceed with extreme caution.

Excellent service from start to finish.

Brilliant. Excellent recomendation on the search website. The staff at the shop really looked after you. Made sure you had all the information you needed and let you take your time deciding on your choice. The delivery was very smooth. The team that came were very professional and speedy and managed the delivery in quick time. Overall marks A++. Would definitely recommend and use again.

UPDATE:
After posting this review,
Benson for Beds responded publicly saying they would help resolve the issue.
However,when we spoke to them directly by phone, we were told again that they cannot help and take no responsibility.
We purchased the base on 6 January 2026 and the mattress on 11 February 2026.
It is not acceptable for moisture to develop under the mattress and inside the base in such a short period of time.
Despite the 10-year guarantee that was advertised, no solution has been offered.
The contradiction between their public response and their private communication is very disappointing.The moisture issue remains unresolved.

Delivery service was excellent

Friendly staff. Very helpful. Arrived within quoted time slot.

Aid at Brighton branch was very helpful. He made our purchase a very enjoyable experience.
Highly recommend.

Excellent service from start to finish as l have encountered before with Bensons

Bought in Brighton store, dealt with Manisha and her colleague from Co. Down (didn't get his name). Honest and upfront in explaining the pros and cons of all options.
Delivery bang on time. Deliver guys very professional in assembly and removal of old bed.
Seamless and stress free from start to finish.
Couldn't recommend highly enough.

Friendly staff, delivery was quick and simple. Overall a very present experience shopping at bensons.

Ade at bensons Brighton helped us in a very friendly patient way to find the perfect mattress for us

Staff at showroom excellent

From visiting Ryan in the shop giving good advise to the efficient delivery guys I couldn’t fault anything about my experience.
Great service Thankyou

Brilliant experience in store, your colleague Iqbal in the Brighton store was very friendly and he provided great advice. I went back for a price match deal and the gentleman that took care of me then too was great.

Delivery easy and the mattress is just like in store, I went for the Igel nano 2500. Love it. Great value and easy process.

Great people and nice bed for a fair price.

Really good customer service ,Ryan was helpful not pushy ,knew about the products he was selling and answered all our questions a really refreshing experience. The contact by email about delivery time was superb , delivery guys rang when they were near, were also friendly . Would totally recommend buying great quality beds and furniture from Bensons.

Manisha at the Brighton store was fantastic. She was so helpful and understanding of our situation.

Absolutely no pressure sales .
Plenty of information and answers to my questions.
All with a smile and humour.
Great service