Bensons For Beds - Brighton Avis 

An utter disgrace. Just had the bed frame delivered and gone to put the legs on. Three of the 12 legs don’t have a threaded insert! THREE!

The staff are awesome but the product is an absolute joke! £570 for the base and it’s awful! It’s half nine at night and I’m now sleeping on the sofa! I haven’t even annoyed my partner! Holding for a reply but not holding my breath.

Brilliant service from the moment we went into the shop in Brighton, greeted by Iqbal and Ryan who listened to what I required as I am due to have knee surgery so getting things right was crucial to help my recovery but nothing was too much trouble to get the right bed with storage and the perfect mattress! The following day I returned and saw Ryan again as I just wanted to re-check the height measurements, Ryan organised for the mattress to be put on the actual bed frame to make sure everything was comfortable and as the customer I was completely happy with the purchase, Ryan, Iqbal and all the staff really went out of their way and I would highly recommend this store if you are looking for a new bed as a customer I found this to be a first class service.

I had a great experience at the Brighton store. I was greeted by nick, who was incredibly helpful and professional. He took the time to understand exactly what I was looking for and guided me through the sleeppro assessment to find the right mattress tension without any high-pressure sales tactics.

The delivery process was equally impressive. I was kept updated via text and email, and the team arrived exactly when they said they would. It’s rare to find such seamless service from the showroom to the bedroom. I’d highly recommend this branch.

We came into the Brighton store to test out the beds before purchasing. Didn’t feel pressured into sell sell sell from the agents in the shop. Just was allowed to try different mattresses out without feeling that pressure. Can’t wait to try the mattress. Sad long waiting time for delivery but understood!

Good comms before, arrived on time. No fuss

Bought a bed and mattress from Brighton store and they were very helpful, not trying to oversell etc. Bed has now been delivered and assembled and so far so good although its only been slept in for a few nights.
Delivery was great, kept informed all the time and given 2 hour slot and called half hour before.
Assembly was easy (bought an ottoman).
All good, can't fault anything.

Excellent product which was professionally set up & on time

We had a warm welcome and didn’t feel pressured to choose a specific mattress. The salesperson, Ryan listened to what we were looking for and was knowledgeable in his recommendations. He gave us the time we needed to look around and decide. We had an excellent customer service. We would recommend this product and a visit to the team at the Brighton store.

Every element of the service was first class. The team at the Brighton store couldn’t have been more helpful when I went in to order. Was kept upto date throughout around delivery timeline and then the team that delivered and built the wardrobe were friendly and efficient. Couldn’t be happier. Can’t recommend Bensons for Beds highly enough.

Went into Bensons in brighton to look for new bedbase and headboard, was greeted by Ade who was amazing from his knowledge to his friendliness was a great experience. He helped me find just what I was looking for from start to finalising my purchase . Will be going back to Bensons when the time comes to replace anything

The service we received from the shop staff was excellent. He was great in helping up choose the right type of bed for us, and was very helpful in helping us to bring our delivery date forward when we requested a change

The team that delivered our bed were polite and very efficient. I was very happy with their performance. Well done to Bensons for Beds.

Friendly staff, and I didn't have to wait too lo long like other large chains. The sofa itself was packed with a minimal amount of material which is great for the environment. The sofa is fairly comfortable but not the best. I like how you can use it together or apart, so versatile. Overall a good experience. Thank you benson for beds, and the team at brighton

Great variety, great knowledge of mattresses, excellent price

Great service in store. Didn't feel pressured to buy.

Great experience from start to finish, Nisk & Ryan in the Brighton branch were very helpful with my decision of a new mattress. Both delivery drivers were lovely and polite

Manisha greeted me on arrival and from our brief conversation was able to show me about 6 different mattresses which would suit my preferences
I just fell in love with the gel one
Next she showed me the bed frames and headboards and when she noticed my difficulties in pulling up the ottoman beds she showed me an electric powered one, which although being expensive, I reckon it will be a godsend for me in the future
Thank you so much Manisha and thanks too to Iqbal who processed the order

Pleasant visit to store. Staff attentive and knowledgeable. Quick delivery time. Delivery staff very helpful in getting mattress to first floor.

good customer service, not pressurized, I spent several hours in the store rolling around on the beds having found even the same categories of firmness differ substantially from different manufacturers and I was left alone to make my decision as to what I wanted. So thank you Nick, you answered all my questions and for letting me "test drive " the beds, Lol

I went to the Brighton store. A good display of bed options. The staffe member (Ryan), was personable and knowledgeable. I’d say he was the reason we decided to make the purchase.