Excellent service. I visited the store a couple of times before buying and Eve was knowledgeable and helpful. I really appreciated that she didn't hover around whilst I was testing the beds but was at... Voir plus
Établissement
Changer d'établissementUnit M1 South Wirral Retail Park, Welton Road, CH62 3PN Bromborough, Merseyside, GB
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Lisez les avis des autres
We were welcomed into the store and given some advice without any pressure. The lady who served us was very friendly, helpful and knowledgeable. Overall the service was excellent and we would definite... Voir plus
L'entreprise a répondu
Our experience was flawless. The manager led myself and a family friend through a joint sale (not planned having bumped into each other in store). Explained everything we needed to know, and priced... Voir plus
L'entreprise a répondu
I was verbally missold the 40 day experience with a new mattress from the store manager. I can only understand this was a selling tactic to omit the downsides of swapping mattress if you aren’t happ... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bromborough
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit M1 South Wirral Retail Park, Welton Road, CH62 3PN, Bromborough, Merseyside, Royaume-Uni
- 1513430043
4,8
Excellent
528 avis
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Great choice, right price and excellent service
Thank goodness there are shops around that still have assistants that don’t follow you round the store taking every opportunity to ‘secure’ a sale! The young lady that served us was attentive and knowledgeable and allowed us the time to try the different mattresses on offer without ‘forcing us to choose which he most expensive. Her suggestions were to excellent and we picked a very comfy hybrid mattress. Only negative is the cost of delivery £49 and the 2+ weeks delivery date!
10 septembre 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that you found our employee attentive and knowledgeable. We appreciate your feedback regarding the delivery cost and timeframe, and we'll review it.
Best Wishes,
Megan at Customer Care
Excellent customer service.
We were approached by your sales assistant Gina very shortly after we entered the store. She was cheerful and listened to and understood our requirements. We were not after a high end purchase and, at no time, did Gina attempt to sell above our budget. She demonstrated both bed and mattress within our budget and certainly gave us a very good 'deal'. We felt no requirement to look elsewhere and made immediate purchase. Her efficiency and explanation of delivery options was excellent. Thank you Gina.
6 septembre 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that you had such a positive experience in our store. It's great to know that the service you received helped you make the perfect choices within your budget. We appreciate you taking the time to share your positive feedback.
Best Wishes,
Megan at Customer Care
All went as expected
All went as expected. Phoned before they came. Within time slot. Friendly & efficient personnel.
Excellent service.
4 septembre 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that everything went as expected and that our personnel were friendly and efficient! Thank you for your excellent feedback and for choosing our service, Megan at Customer Care
Commendable Staff
I wanted advise on current mattresses, no intention of buying, just needed info spur of the moment. Walked into your store after a terrible experience with your competitor, very close to you!. On entering a member of staff, busy at his desk, addressed me, stopped working and came over to me. Then began the best customer care experience. I was treated like a real person, discussed my sleeping habits and requirements, after which I was conducted to many beds, given the opportunity to try each one. The sales man "Joe" was incredibly knowledgeable as to all aspects of each product. His attitude consideration that my choice would be the best for me. In short, no pressure and yet so caring, my trust was such that I bought there and then. Now I had to get home and make arrangements to receive this large and expensive unexpected purchase. Joe, thank you so much, you are a credit to yourself and your employer. Best wishes, Bill.
26 août 2025
Avis spontané
Réponse de Bensons For Beds - Bromborough
We appreciate you taking the time to share your experience. We're glad to hear that you received excellent customer care and found our team member knowledgeable and helpful. It's wonderful that you felt comfortable and confident in making your purchase with us. Thank you for your kind words, Megan at Customer Care
The professionalism of the staff.
26 août 2025
Réponse de Bensons For Beds - Bromborough
We appreciate your feedback! We're happy our staff's professionalism met your expectations and provided you with a positive experience.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Bromborough
Thank you so much for your thoughtful review! We strive to listen to our customers and provide helpful solutions. We appreciate your feedback and look forward to assisting you in the future. 😀 #CustomerSatisfaction #HelpingHands #HappyCustomers
Bensons know their beds
Having went round many bed manufacturers. I would say Bensons the most knowledgeable. Gary in particular at your Bromborough branch listened to my back concerns and was patient and understanding. I have ordered the Igel 3000 pocket bed and storage much needed opted for the matching ottoman and headboard. Choice of colours great and material options. Delivery in three weeks wish was sooner but happy to wait for the correct bed for my back. I would recommend Bensons and Gary who has over 30 years of knowledge with beds. Thank you Bensons. Bed choice and knowledge is important and Gary knows his stuff.
22 août 2025
Avis spontané
Réponse de Bensons For Beds - Bromborough
Thank you so much for your amazing feedback! We are thrilled to hear that Gary from our Bromborough branch was able to assist you in finding the perfect bed to suit your needs. We strive to provide the best selection and knowledgeable staff to ensure the utmost comfort for our customers. Thank you for choosing Bensons, and we can't wait for you to enjoy your new Igel 3000 pocket bed with matching ottoman and headboard. Sweet dreams! 🛏️😴 #BensonsBeds #KnowledgeableStaff #SweetDreams
Good in house sales people not pushy…
Good in house sales people not pushy like most would recommend
20 août 2025
Réponse de Bensons For Beds - Bromborough
We're glad our sales team provided a great, pressure-free experience. Thank you for recommending us and sharing your positive feedback, Megan at Customer Care
Great advice from Garry
Great advice from Garry, good selection of beds and ideas shown and not rushed or pressured into purchase. Helpful with suggestions.
15 août 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that you found our advice helpful and appreciated the selection and suggestions. Thank you for your positive feedback and for sharing your experience with us, Megan at Customer Care
Pretty difficult fault
Pretty difficult fault. Given time to try our beds in our price range but assistant on hand to answer questions.
14 août 2025
Réponse de Bensons For Beds - Bromborough
We're so glad that our team could assist you in finding the perfect bed for your needs! We aim to provide helpful and knowledgeable service to help make your shopping experience easier. Thank you for choosing us!
A great customer service from Joe (…
A great customer service from Joe ( staff at bromborough shop) .
Was a great explanation about the product and also great value for money, and Joe was very professional and explained all about the product .
Also give me all explain on paper , guarantee etc..was very good , I wish this days every was like Joe , great care for customer like me ...thank you Joe .
8 août 2025
Avis spontané
Réponse de Bensons For Beds - Bromborough
We appreciate you taking the time to share your experience with us Pedro. We're happy to hear that our staff provided excellent customer service with a great explanation of the product and its value. We're glad you felt well-cared for. Take care and we hope to see you again in the future, Megan at Customer Care
Very friendly shop on Croft retail park…
Very friendly shop on Croft retail park with a good range of stock. Garry was very helpful
9 août 2025
Réponse de Bensons For Beds - Bromborough
Thank you for your kind review! We strive to provide a welcoming environment with a great selection of products. We're glad Garry was able to help you out. See you again soon!
Excellent service
Excellent service the gentleman who helped us was brilliant he went into detail about everything, I had no intention of buying a bed that day but after all he told us I decided to purchase my bed that day well done Bensons.
2 août 2025
Réponse de Bensons For Beds - Bromborough
Thank you for your kind words! We are thrilled to hear that our team member went above and beyond to provide you with exceptional service and information. We are glad that you found the perfect bed and decided to purchase it on the spot. Thank you for choosing Bensons, Megan at Customer Care
Great service
Great service. Have ordered a few times over the last three years. This is my go to for beds and mattresses. Good value for money and great interest free credit options if needed!
29 juillet 2025
Réponse de Bensons For Beds - Bromborough
Thank you so much for your continued support and trust in us. We're thrilled to be your go-to for all your bed and mattress needs. And our interest free credit options make it even easier to get a good night's sleep without breaking your budget. See you again soon, Megan at Customer Care
Manager very efficient and patient
Manager very efficient and patient. A very good attitude at Bensons. I felt the wee truthful and great service. Thank you
21 juillet 2025
Réponse de Bensons For Beds - Bromborough
Thank you for your review! We are thrilled to hear that our manager provided efficient and patient service with a great attitude. We always strive to be truthful and provide excellent service to our customers. Thank you for choosing Bensons and we look forward to seeing you again, Megan at Customer Care
Réponse de Bensons For Beds - Bromborough
Thank you for the kind words! We are thrilled to hear that Garry provided you with excellent service. We strive to provide top-notch service to all our customers. Thank you for choosing us, Megan at Customer Care
Good discount, great service
Good discount, knowledgable staff, great delivery, delivery staff polite and helpful
18 juillet 2025
Réponse de Bensons For Beds - Bromborough
Thank you for your kind words! We are so happy to hear that our staff was knowledgeable and our delivery service was excellent. We are committed to providing the best discounts and top-notch customer service. We hope to see you again soon, Megan at Customer Care
Great service
Very good service in shop
The delivery was excellent And the tracking was so helpful and accurate Very impressed
The men were very polite and helpful put the mattress on the bed
Overall perfect
18 juin 2025
Réponse de Bensons For Beds - Bromborough
Thank you for your kind words and for choosing our shop! We're thrilled to hear that you had a great delivery experience and were impressed with our tracking system. Our team takes pride in being polite and helpful, and we're happy to hear we made your mattress delivery seamless. We appreciate your support and hope to see you again soon, Megan at Customer Care
Beds beds beds!
The service was excellent. We went in to buy a bed for our granddaughter and ended up buying ourselves a bed too! The lady spent lots of time helping us choose the right bed and mattress.
23 juin 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that you had an excellent experience and found the perfect beds for your granddaughter and yourselves. We appreciate you mentioning the assistance you received in choosing the right mattress. Take care Helen, Megan at Customer Care
Bought a bed (again)
Our bed needed replacing due to age - the gel in the mattress is no longer supporting as it used to and my wife is waking up with a bad back. The previous was also from Bensons so we were happy to come again.
Salesman was extremely helpful and not remotely "hard sell". We've gone for a newer and upgraded version of what we had before.
Post sale communication have all been good. Looking forwards to delivery in a few weeks.
17 juin 2025
Réponse de Bensons For Beds - Bromborough
We're happy to hear that the salesman was helpful and that you found an upgraded version of your previous bed. It's great to know that the communication has been good, and we appreciate your positive feedback. We hope the new mattress helps with your wife's back issues. Take care, Megan at Customer Care
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