From the moment we went to order a new bed and mattress the team in Dundee were extremely helpful. They discussed with us our needs and knew their products extremely well. They explained the product,... Voir plus
Établissement
Changer d'établissementUnit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX Dundee, Angus, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
All round service was great.morgan my sales assistant was very friendly and explained everything very clearly and explained all costs etc.she explained I could get extended warranty for £1 instead o... Voir plus
L'entreprise a répondu
Angus the assistant was ok he had hearing issues i made allowances. But he did get my problems extremely tall and neck problems. He suggested a couple of fixes and I to my happiness they worked t... Voir plus
L'entreprise a répondu
Iain made our experience in the Dundee Store super easy, and was so knowledgeable and helpful. He didn’t put any pressure on us, and took time to explain all of our options when buying a Super King Si... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Dundee658
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Kingsway West Retail Park, Clepington Road, DD3 8RX, Dundee, Angus, Royaume-Uni
- 1382817578
4,9
Excellent
388 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great staff member was very helpful and…
Great staff member was very helpful and nice to deal .
2 juin 2025
Réponse de Bensons For Beds - Dundee658
We appreciate you taking the time to share your experience with us! We are so glad to hear that our staff was helpful and nice to you. Take care, Megan at Customer Care
Very knowledgeable member of staff
Very knowledgeable member of staff. Able to answer all our questions regarding our purchase
29 mai 2025
Réponse de Bensons For Beds - Dundee658
We appreciate you taking the time to leave us a review! We're happy to hear our staff was knowledgeable and able to answer all your questions. Thank you, Megan at Customer Care
Extremely knowledgeable and very…
Extremely knowledgeable and very helpful. Couldn't do enough to help us get the beds we needed. Would definitely recommend a visit.
29 mai 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that our team's knowledge and helpfulness made it easy to find the perfect beds. We appreciate your recommendation and are grateful for your visit, Megan at Customer care
Dundee - first class customer service
From start to finish, Iain in your Dundee branch was so helpful and patient with our son. At no point was he pushy and he was a pleasure to deal with. After over a year of searching, our son found a bed he liked and Iain answered every single question our son asked and then was given very helpful guidance on choosing a mattress without rushing him.
Thanks Iain for your first class service. Friendly, knowledgeable and professional. Thank you.
25 mai 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
We're happy to hear that your son had such a positive experience in our Dundee branch. We appreciate you highlighting the patience and helpful guidance provided during the bed and mattress selection. Thank you for your kind words; we value your feedback. Take care, Megan at Customer care
Really impressed with the whole…
Really impressed with the whole experience.
Ian’s took us through lots of mattress options but also gave us the space to choose what suited us best. Felt he was very informed and helpful but not at all pushy.
Have already recommended to friends.
25 mai 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
We're delighted you're impressed with your experience. It's great to hear that our team member provided helpful guidance without pressure, ensuring you found the perfect mattress. We appreciate your recommendation, Megan at Customer care
Excellent service Dundee store
Ian our salesman was excellent, gave us all info we needed but was not pushy, let us know about the 25% off offer and guided us through our purchase
24 mai 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
We're happy to hear that you found our sales process helpful and informative. We appreciate you mentioning the great service you received during your purchase. Thanks for your feedback. Take care, Megan at Customer care
Salesman was very helpful and…
Salesman was very helpful and understanding As I have mobility issues he was very patient and understood my needs ,very helpful with what mattress would suit my needs . Would definitely recommend
23 mai 2025
Réponse de Bensons For Beds - Dundee658
We're happy to hear that the salesperson was helpful and patient, especially considering your mobility issues. We appreciate your recommendation and are glad the mattress suits your needs. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Dundee658
Thank you for your kind words and for trusting us with your business! We strive to provide the best information and customer service possible. It was a pleasure assisting you!
The lady was so helpful give us loads…
The lady was so helpful give us loads of advice and give us time to decide
11 mai 2025
Réponse de Bensons For Beds - Dundee658
Thank you for the kind words! Our goal is always to provide exceptional service and helpful advice to our customers. We're glad you appreciated our approach and we hope to see you again soon.
Réponse de Bensons For Beds - Dundee658
Thank you for your kind words! Iain at Benson Dundee takes great pride in providing top-notch service to all of our customers. We are so glad to hear that you had a great experience! #customersatisfaction #BensonDundee
Angus
Angus, your Salesman was extremely helpful, patient and knowledgeable and did not push any particular item onto us.
24 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for your wonderful review! We're so happy to hear that Angus provided exceptional service and didn't pressure you into purchasing anything. We strive to provide a positive and informative shopping experience for all our customers. Come back and see us soon!
Sleep well, Team Bensons💜
Excellent service from a very…
Excellent service from a very knowledgeable member of staff.
23 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for your amazing review! We take pride in providing exceptional service and are thrilled that you had a positive experience with our knowledgeable staff. We look forward to seeing you again in the future!
Sleep well, Team Bensons💜
Spoke to really nice helpful assistant…
Spoke to really nice helpful assistant (Iain) who showed us options, left us time to try out matresses and gave us helpful information to make choice which would best suit us.
24 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for choosing to shop with us and for taking the time to leave a review! We are so happy to hear that you had a great experience with Iain. Our goal is to always help our customers find the perfect fit, and we're glad he could do that for you. Come back anytime!
Sleep well, Team Bensons💜
Excellent service from Iain
22 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you so much for your kind words! We are thrilled to hear that Iain was able to provide you with excellent service. We truly value our customers and strive to always deliver the best experience possible. Thank you for choosing our business! Sleep well, Team Bensons💜
THE place to buy a Bed
I did not set out to visit Bensons for Beds having identified the exact bed that suited my requirements on the Dreams Website. The visit to Dreams did NOT go well , the store was quiet , there were plenty of free staff on my arrival , none of which seemed to be interested in the new customer in their showroom. I found the bed that I had viewed online and was disappointed in the quality and the off white colour . I looked at other equally poor quality Beds before leaving having had NO interaction from Staff and decided to to try Bensons for Beds which are in the same retail park There was a good atmosphere in the showroom and I spent a few minutes looking around. After an appropriate length of time I was approached by a member of staff who asked what I was looking for and immediately guided me through the maze of Beds to the style I required. NOTHING was too much trouble Marlyn listened to my requirements and married them up to a highly suitable bed , explaining the features and benefits of both the Bed and the various mattresses on offer. The Bed was more expensive and so was the mattress but the quality was superior in every way and so was the level of Customer service. The whole buying experience was exceptional and after comparing the features to the Dreams offering I was more than happy to pay the additional £50 for a hugely better quality Bed / Mattress combination. If you want good quality , exceptional Customer Service and competitive pricing look no further than Benson for Beds.
21 avril 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
Thank you for sharing your experience with us! We are thrilled that you found our showroom to be inviting and that our staff provided exceptional customer service. We take pride in offering high-quality products, and we're so glad you found the perfect bed for your needs. Thank you for choosing Bensons for Beds! - Team Bensons 💜
Five star
Sales person was informative and guide me through choosing the best product and value for money I could have hoped !
22 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for the feedback! Our team takes pride in providing top-notch guidance and value to our customers. We are thrilled to hear that you had a positive experience with our salesperson. Thank you for choosing us! - Team Bensons 💜
Very good service & value for money
Bensons For Beds, Dundee, we ordered a new mattress & pillows from Marlyn who was very knowledgeable & friendly, also got 25% discount & delivery within 2 weeks, happy customers.
22 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you so much for your kind review! We're delighted to hear that you had a great experience at Bensons For Beds in Dundee, and that Marlyn was able to help you find the perfect mattress and pillows. We appreciate your business and hope to see you again soon! - Team Bensons 💜
Staff were helpful
Had good service and friendly staff. Not pushy in any way and gave us time to chat over what we wanted before making a decision
21 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team and that our approach was appreciated. We always aim to give our customers the time and space to make the best decision for them. We look forward to seeing you again soon! - Team Bensons 💜
Beds good
Beds good . Delivery people not so much ... never built my bed properly. Cutting corners . Beds marked too. They came a day early but that was fine with me
11 avril 2025
Avis spontané
Réponse de Bensons For Beds - Dundee658
Thank you for your review. We apologise for any inconvenience caused by our delivery team. We will make sure to address this issue to ensure it does not happen again. We appreciate your feedback and hope you are enjoying your new bed.
Thank you,
Team Bensons
we found what we needed
we found what we needed, had a great service and was able to arrange delivery for when suited me.
10 avril 2025
Réponse de Bensons For Beds - Dundee658
Thank you for choosing our business and leaving this wonderful review! We strive to provide excellent service and are thrilled to hear you found everything you needed. Have a great day! #customersatisfaction #greatservice
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.