Bensons For Beds - Livingston651 Avis 

Poor service. Ordered a kingsize mattress but delivery driver had a small double mattress in van. I refused delivery and told another 3 weeks for delivery after rearranging my morning not to mention uplift of my old mattress on same day. Absolute joke. Was told someone would try and sort something out and call me back yet another person called to say not able to contact anyone yet but delivery will be another 3 weeks. Gave me my money back. Obviously too much hassle to rectify their mistake. Would be a good idea for delivery men to check their stock before they set out on the journey.

Great service, attentive staff

Helpful assistance was given as appropriate without being invasive. Friendly relaxed prepurchase advise.

Thanks , I had great experience very friendly and experienced staff.

Chris and Jim were very polite and professional. Came in and got on with building my bed. Definitely recommend Benson for Beds

Hoped to be able to write an amended review. Sadly not. After 1st. delivery all we had undamaged was a headboard. Damaged mattress, damaged base. Now after 2nd. delivery, we have half a base undamaged and the headboard. Why on earth was the replacement base delivered with very obvious bad damage and not inspected. Something is wrong with the whole process. A bed company should be now have worked out a way of delivering what a customer paid for in perfect condition. One of the offers made by customer services was they would pay is something to keep damaged goods. Insult to injury comes to mind. We await delivery number 3 as far as the base is concerned and delivery 2 for the replacement mattress. I would strongly advise you not to use this firm if you want to avoid extreme disappointment over what should be a happy purchase and experience. The shop experience was first class, the manager superb... The rest has been a very different story.
Updated to say that I just got a message to say the half base will not be delivered on the date given. When I enquired as to whether the delivery could be made to a new address in the event of us moving house, they did not know.
To make matters even more confusing I was sent this message: delivery now 14/04/2047. Note the date! Perhaps you can see why I am encouraging you to think "Dreams" rather than Bensons...

Great service and advice from all representatives in Livingston Branch, high five from Mark.

Would certainly recommend to all our family and friends

Paul at Livingston branch catered to our needs in explaining the different mattresses and bases available in king size. He was very efficient. My daughter also purchased a small double with base and mattress. Gave us a good deal.

Excellent customer service by Paul at Bensons. Got 2 beds and pleased with the prices. Recommended to a friend also to go there.

Alicja at Livingston branch was fantastic. Really helped up choose the bed for us and get it ordered

Good customer service no pressure

Superb in store experience of buying a bed at Bensons in Livingston. The manager Paul was so knowledgeable and helpful with his advice, but with no pressure. Delighted with the choices we made.

Very helpful on what bed to pick got gd savings to from the sale

From the minute we walked in to the store until the bed was in my home, the service was fantastic. The man in the shop was patient and explained everything to us. He gave us great confidence in the product and the service to follow. I was updated and sent helpful tips before our delivery day. On the day of the delivery, the guys were on time and very quick fitting the bed. The communication throughout has been stellar. Very happy customer

Great service so friendly helpful and informative

We bought an igel bed £2500 sold a 10yr guarantee phoned to request repair to cheap lining board and told “it’s settling” don’t buy one of these beds the mattress is too heavy for the base, went into one of they’re shops and sales staff are aware of the fault.

Staff were very helpful, really listened to us and what we needed, very friendly too