The process of selecting and purchasing the mattress was easy and hassle free. Matthew was very attentive and informative but we did not feel pressured and were given plenty of time alone to try the... Voir plus
Établissement
Changer d'établissementUnit 1a Sundorne Retail Park, SY1 4YA Shrewsbury, Shropshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The sales consultant in the shop clearly knew his stuff and quickly and confidently steered us towards the right mattress for us. We agreed a delivery date and everything arrived on time. Communicatio... Voir plus
L'entreprise a répondu
Very satisfied. Bed came two weeks earlier than expected. Delivery was a bit rushed but ok for me. Other customers may require instruction on mattress turning and adjusting slates but I already knew t... Voir plus
L'entreprise a répondu
Fantastic customer service from the store in Shrewsbury. Reuben was absolutely brilliant. Very knowledgable and kind. Awaiting my bed! :D
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Shrewsbury557
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1a Sundorne Retail Park, SY1 4YA, Shrewsbury, Shropshire, Royaume-Uni
- 1743461737
4,7
Excellent
377 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing service
Amazing service. Sales man was brilliant. Best i have ever dealt with. Met our needs and found us the best bed for the price we had. Would definitely recommend this man again.
6 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We’re thrilled to hear our salesperson went above and beyond to find the perfect bed for you! Your recommendation means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted to hear our staff were helpful and friendly. We look forward to welcoming you back soon,
Megan at Customer Care
Very friendly staff
Very friendly staff, large selection of products. Any questions were answered quickly and explained
5 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We appreciate your feedback and are happy to hear that you found our staff friendly and our product selection large, with quick and clear answers to your questions.
Hope to see you again in the future,
Megan at Customer Care!
Excellent service from start to finish
From the moment I walked into the store and was served by Matthew until I left, I was completely satisfied. He took me through the whole process of finding the right bed frame and mattress, explaining as much as I wanted to know and answering every question thoroughly. I actually enjoyed the whole journey. I also managed to visit during a discount promotion, which was a great bonus.
1 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
Thank you for sharing with us Martin! We’re delighted Matthew made the whole process enjoyable and stress-free. Great to hear you found the perfect bed and mattress—and that the promotion was a bonus!
Take care,
Megan at Customer Care
Very helpful member of staff
Very helpful member of staff, knowledgable, informative and not pushy! Wide range of Products available
2 janvier 2026
Réponse de Bensons For Beds - Shrewsbury557
We’re so glad you found our team helpful, knowledgeable, and never pushy – plus plenty of choice to explore! Thank you for your positive review – Lauryn at Customer Care 💜
Shocking delivery service, after sales not bothered
2 failed deliveries before delivering 10 days later.
Additional days off work needed for these delivery days. When speaking to the delivery company, I was spoken to in a very unprofessional way and was told it's my problem not theirs. Absolutely awful experience
15 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We regret the multiple failed deliveries and the unprofessional interaction you experienced. We appreciate you bringing this to our attention, and please can you contact us with your contact details so we can advise this further - https://www.bensonsforbeds.co.uk/contact-us/.
Thank you for your review - Lauryn at Customer Care.
Great service from start to finish and…
Great service from start to finish and a great product, would recommend Bensons to anyone.
19 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We're so glad you had a great experience and that you are happy with our product. We appreciate you recommending us to others,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery went very well no problems at all, everyone was very friendly, helpful and very professional.
12 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We appreciate your wonderful feedback! We're so glad that your experience, from ordering to delivery, was seamless and that our team was friendly and professional.
The sales lady and delivery guys were…
The sales lady and delivery guys were absolutely brilliant. The attention in the shop met our every need and the delivery guys were very professional
8 décembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Amazing service from start to finish
Amazing service from start to finish
29 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We’re thrilled to hear you received amazing service from start to finish! Providing a seamless experience is exactly what we aim for. 💜 Thank you for your positive review Emma – Lauryn at Customer Care
From start to finish I can't complain
From start to finish I can't complain. The sales assistant Debbie at the Shrewsbury store was extremely helpful and friendly. We were kept up to date with delivery details and times. The delivery team called prior to arrival and again very polite and helpful. Even taking some additional time to show me how to dismantle if needed in the future. Plus the new bed looks amazing and very comfortable.
5 décembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear about your positive experience at our Shrewsbury store! It's great to know that you found our sales assistant helpful and friendly and that our delivery team was polite and accommodating. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
It was excellent
It was excellent. The salesperson was helpful, instructive but not pushy.
3 décembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that the salesperson was helpful and informative. Thank you for your positive feedback! We have contacted you today to discuss your review further.
Thank you,
Megan at Customer Care
Very happy with the whole experience
Very happy with the whole experience. Served by a very pleasant and knowledgeable employee. I was sorted with a new bed and mattress within half an hour.
Highly recommend Benson for Beds.
1 décembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that you had a great experience and that our employee was so helpful. Thank you for recommending us; we appreciate your positive feedback!
GO SOMEWHERE ELSE!!!
GO SOMEWHERE ELSE!!!! after only a few days I had a dip in my bed and they tried there hardest to ignore all my complaints until I emailed the director himself! His assistant got the manufacturer to send out a guy to look at the dip. He used a piece of string across the bed to measure the dip and didn’t even look at the actually fault or why it’s happening!!! Terrible company and don’t care after you’ve been scammed out of your money!! Even when I bought the bed at sales room, the worker pressured use into the sale!! I even tried to say we wanted thinking time but her mood changed and started to force us to sign the papers!!! DISGUSTING!!
I had to directly contact the CEO to get a response from his secretary. They finally sent out someone to examine the bed. Even they said it was a crap design but because b4b have a low standards of performance. The dip in the bed was normal so he couldn’t do anything. This company are very slippery!!!! AVOID AVOID
25 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We appreciate you bringing this to our attention Mat. We're sorry to hear about the issues with your bed and the pressure you felt during the purchase. We aim to provide a comfortable experience, and we're taking your comments seriously to improve our service. The team have contacted you to provide further assistance on your complaint.
We are sorry for the inconveniences caused.
Courteous service
Courteous service, patience in sorting out our requirements and then organising delivery of our new bed
19 novembre 2025
Réponse de Bensons For Beds - Shrewsbury557
Thank you for your feedback! We’re delighted our team provided courteous and patient service and made the delivery process smooth. Enjoy your new bed,
Megan at Customer Care!
Matthew was very helpful
Matthew was very helpful and knowledgeable
He explained the difference in mattress firmness and quality and his guidance was excellent
Altogether a very good experience
23 novembre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that the guidance regarding mattress firmness and quality was helpful. We appreciate you sharing that you had a very good experience. Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Shrewsbury557
We’re so glad everything went smoothly for you—that’s exactly what we aim for! 💜 Thank you for your positive review Stephen – Lauryn at Customer Care
Fantastic service
Fantastic service, care ,communication, will definitely continue to purchase from bensons & definitely recommend.
13 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Shrewsbury557
We're happy to hear that you had such a positive experience with our service, care, and communication Jen! We appreciate your recommendation and continued patronage!
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Excellent Service
Great selection of good quality beds, mattresses and headboards. Very helpful and knowledgeable staff. Prices for every budget.
31 octobre 2025
Réponse de Bensons For Beds - Shrewsbury557
We appreciate your positive feedback! We're happy you found a great selection of quality products and that our staff was helpful. We're glad we met your budget needs,
Megan at Customer Care
Really helpful staff
Really helpful staff, no fuss, everything was sorted smoothly. Just waiting for our mattress to be delivered now :)
31 octobre 2025
Réponse de Bensons For Beds - Shrewsbury557
We're so glad our staff was helpful and everything was sorted smoothly for you. We appreciate your patience and hope you love your new mattress!
See you next time! Megan at Customer Care 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.