From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Lisez les avis des autres
Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Voir plus
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Faye gave us really good service when we bought a new mattress and pillows, was very knowledgable about the products and patient with us trying and choosing the right mattress.
L'entreprise a répondu
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stoke350
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Royaume-Uni
- 1782284828
4,9
Excellent
488 avis
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Great from start to finish
Great from start to finish.
No pressure selling. Good communication on after sales. Brilliant delivery
26 février 2026
Réponse de Bensons For Beds - Stoke350
Clionettie,
We appreciate you taking the time to share your feedback. We're so glad to hear that you had a great experience and that you were happy with our after-sales communication and delivery!
Team Bensons
Great service Very Helpful Staff
22 février 2026
Réponse de Bensons For Beds - Stoke350
Thank you for your great review Helen! 😊 We’re so pleased to hear you received great service and found our staff very helpful. Your feedback means a lot to us,
Megan at Customer Care
Very happy with bed and delivery
Very happy with bed and delivery, communication good.
Only problem was the about 14 week wait between ordering and delivery. We were advised of this, but it did seem excessive.
20 février 2026
Réponse de Bensons For Beds - Stoke350
Thanks so much for your feedback! We’re really glad you’re happy with the bed, delivery, and our communication. We understand the wait felt long, and we truly appreciate your patience. Hope you’re enjoying your new bed,
Megan at Customer Care
Very helpful staff in the Hanley retail…
Very helpful staff in the Hanley retail park to buy the bed.
Bed delivered on time by helpful, polite delivery guys .
We built the bed ourselves . Everything was included , no parts were damaged or missing.
19 février 2026
Réponse de Bensons For Beds - Stoke350
Really appreciate your feedback Mrs Young! So pleased the Hanley team looked after you well in store, and that the delivery was punctual with friendly, helpful drivers. Great to hear all the parts were there and undamaged for easy self‑assembly.
We’d love to serve you again in the future.
Megan at Customer Care
Great customer service
16 février 2026
Réponse de Bensons For Beds - Stoke350
We love to hear it! So glad our service hit the mark for you! Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service at the store
Excellent service at the store. Staff very patient and it was no problem to take us round the various beds to look at. Pointed out where savings could be made.
16 février 2026
Réponse de Bensons For Beds - Stoke350
We appreciate you sharing your experience! We're happy to hear that our staff was patient and showed you the various beds, and pointed out savings.
Very Satisfied Customer
The store staff were informative and relaxed. Delivery was as promised and a few days before a time slot was given and the drivers also telephoned. Fabulous service.
11 février 2026
Avis spontané
Réponse de Bensons For Beds - Stoke350
We appreciate your feedback! We're happy to hear that our store staff were informative and relaxed, and that the delivery was as promised with great communication.
- Jessica at Team Bensons
Terrible attitude
The thermostatic control was damaged on the radiator . Still not heard anything after a week not good service . Also told by deliver both mattresses were firm when one should be medium. When asked why they said just ring the shop and nothing more!
Not good service
8 février 2026
Réponse de Bensons For Beds - Stoke350
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience. This isn’t the level of service we aim to provide. I sincerely apologise for the damaged thermostatic control on your radiator and for the lack of contact since your report — you should never be left waiting for a response. I’m also sorry for the confusion caused during delivery regarding the firmness of your mattresses; that should have been communicated clearly and handled more helpfully on the spot. We will be giving you a call to discuss this directly and work with you to put everything right as quickly as possible. Thank you again for bringing this to our attention, and we look forward to resolving this for you,
Megan at Customer Care
Excellent service from Faye
We came into store looking for a bed for my Mum and Dad. We were greeted by Faye who looked after us exceptionally well. She was very understanding and patient as my Dad has dementia. She listened to my detailed requests on what they needed and promptly found the best option based on their specific needs. Great in store experience thanks.
7 février 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you received exceptional care in our store. We appreciate that our team member was understanding, patient, and found the best option for your parents' needs. Thank you for your positive feedback.
Great overall experience
Great service in store, very quick service, got exactly what we needed. Staff member was amazing. Delivery was on time, the delivery / assembly men were lovely and friendly
6 février 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear you received great and quick service in our store and found exactly what you needed! It's great the delivery and assembly team were lovely and friendly. Thank you!
Great customer service.
28 janvier 2026
Réponse de Bensons For Beds - Stoke350
We appreciate your positive feedback! We are so glad you enjoyed our great service.
All round excellent service
Helpful assistants in showroom with no pressure to buy. Delivery on time with advance tel call giving eta. Delivery guys very helpful and careful in placing product and removing old items
31 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear that our showroom assistants were helpful without being pushy. It's great to know the delivery was on time and the team was careful in placing the product and removing old items.
Excellent customer experience with…
Excellent customer experience with advisor.
24 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Stoke350
We appreciate you sharing your feedback. We are so glad to hear that you had an excellent experience with our advisor!
We’d love to serve you again in the future.
Megan at Customer Care
Réponse de Bensons For Beds - Stoke350
We're glad our staff was helpful. Thank you for your positive feedback; we appreciate you taking the time to share.
Excellent service from Leigh at the…
Purchased a mattress from Leigh at the stoke on trent store. Great advice and not pushy. Able to test out all the mattresses. When it came to delivery we were kept up to date, the delivery men covered their shoes and took it to the room of our choice. Would shop there again
17 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you received great advice and were able to test our mattresses. We appreciate that our delivery team kept you informed and delivered your mattress carefully. Thank you for your positive feedback and we look forward to seeing you again.
No pressure in store just help and…
No pressure in store just help and advice when requested.
25 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're glad you found our team helpful and available when needed. Thank you for your positive feedback; we appreciate it.
Great help from the minute we walked in…
Great help from the minute we walked in the doors
They were just fantastic
25 janvier 2026
Réponse de Bensons For Beds - Stoke350
We appreciate you sharing your experience with us. We are so happy to hear our team was fantastic and helpful from the moment you arrived!
Really good expert advice and the test…
Really good expert advice and the test bed that pinned down how we sleep and what mattress was best for us was really inciteful
20 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're happy to hear that our expert advice helped you understand your sleep better and find the perfect mattress. Thank you for sharing your positive experience!
Réponse de Bensons For Beds - Stoke350
Thank you for your positive feedback!
Excellent service
Excellent service from the shop to the delivery of our new bed.Would highly recommended
19 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're delighted to hear that you received excellent service, from the shop to the delivery of your new bed! Thank you for your recommendation.
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