From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... Voir plus
L'entreprise a répondu
Faye gave us really good service when we bought a new mattress and pillows, was very knowledgable about the products and patient with us trying and choosing the right mattress.
L'entreprise a répondu
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stoke350
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, Royaume-Uni
- 1782284828
4,9
Excellent
488 avis
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Excellent
Our salesman , Leigh was very knowledgable about the products . He listened to us and was sensitive to our needs . A very swift , professional and enjoyable experience ! We cannot wait for our bed to arrive ! We took advantage of the interest free credit , which was very simple to complete at home after we had ordered the bed .
15 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're delighted to hear that our sales person was knowledgeable and attentive to your needs, making your experience swift and enjoyable. We appreciate you highlighting the simple interest-free credit process.
Neil
Smooth and informative faye was not pushy knew her stuff a very pleasant experience can't wait for our bedroom furniture etc to arrive.
5 janvier 2026
Réponse de Bensons For Beds - Stoke350
We appreciate you sharing your positive experience! We're so glad you found our team member informative and not pushy. We look forward to your furniture arriving! Thank you for your positive review – Lauryn at Customer Care 💜
A great experience with very helpful and knowledgable store assistant. …
We visited the local store and met with Amanda who was extremely helpful. After telling her about the health difficulties we were experiencing and our decision to purchase a new mattress, she explained which one would be helpful. She encouraged us to try different mattresses and explained how each one may benefit us. We were given time try assess the benefits of each one. Amanda made the choosing of a new mattress a great experience. Thank you Amanda.
5 janvier 2026
Réponse de Bensons For Beds - Stoke350
We're delighted to hear that you had a great experience at our store Lynne. It's wonderful that our employee was so helpful in guiding you to find the right mattress for your needs. Thank you for sharing your positive feedback!
We hope to welcome you back soon!
Megan at Customer Care
Staff are very professional
The staff especially Faye at Bensons festival park were very helpful
We knew what we wanted when we got there bed wise
But there was so many mattress’s to choose from
Faye came over to us to show us the one’s that would suit our needs
She was very professional and had a lot of patience
As we tried quite a few, not once did she try to pressure us into buying like some people do
It was very much appreciated we eventually found the one that suited both of us
I recommend anyone looking for bedroom furniture to go there
Thank you Faye for helping us to make the right Decision.
Sue and Phil
Thank you
2 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're happy to hear that our team member at the Festival Park store was very helpful during your visit. It's great to know that they were able to guide you towards the perfect mattress with their professionalism and patience. Thank you for recommending us and for your positive feedback.
Stewart - Team Bensons
Réponse de Bensons For Beds - Stoke350
We’re thrilled you had a fantastic experience! Your support means the world to us. Thank you for your positive review – Lauryn at Customer Care 💜
Gave us info when we needed it and…
Gave us info when we needed it and stood back only interacting when needed,no pressure left us to it 👍👍
28 décembre 2025
Réponse de Bensons For Beds - Stoke350
We’re glad to hear you appreciated the helpful, no-pressure approach from our team. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service provided to me
15 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your kind words! We are so happy you enjoyed our excellent service. Thank you for your support; it means a lot to us. Thank you for your review - Lauryn at Customer Care
Réponse de Bensons For Beds - Stoke350
We appreciate your feedback! We are so glad to hear that our customer service was excellent and informative for you. Thanks for your support,
Megan at Customer Care
Excellent customer service from Bensons
We went to Bensons with an idea of what kind of bed we were looking for. We were attended to by a young female sales consultant named Amanda, she was polite friendly and very knowledgeable of the products and help us find the ideal bed to suit both myself & my husband also due to the forthcoming Black Friday sales got us a brilliant price.
Unfortunately the same can not be said for delivery team arranged by the manufacturer.
21 décembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you had a positive experience with our sales consultant, and that they were able to help you find the perfect bed at a great price. We appreciate you bringing the delivery issues to our attention, and we'll be sure to look into this. Thanks for your feedback,
Megan at Customer Care
Professional and understanding
We had a great experience with bensons for beds at the festival park store. Shopping on the day with a 1 and 4 year old who were definately over excited is never normally a great experience however the team at festival park were fantastic. They gave the right balance of support, sales pitch and advice without pushing for a sale. Leigh went above and beyond to ensure that we had all the information we needed, guided us through headboard height etc and was so understanding with the children. We bought the bed, delivery was quick and convenient and we paid the extra for assembly. The assembly team were very efficient, respectful and did a great job. Thank you Bensons for Beds for such a great experience.
1 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you had such a great experience at the Festival Park store, especially with your children. It's great to know that the team provided the right support and advice, and that you were pleased with the quick delivery and efficient assembly.
Team Bensons - Keaton
Amanda looked after us very well
Amanda looked after us very well, good explanations and no pushy sales patter
12 décembre 2025
Réponse de Bensons For Beds - Stoke350
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Very helpful staff
Very helpful staff and a great selection of both beds and frames etc. Discussed our requirements with Faye our sales assistant and she was extremely helpful with deciding which mattress to purchase to go along with a bedframe we really liked. We went for the HipHop in ash colour and its really good, well finished and appears sturdy. Thank you to Faye for all your help and to other staff for after sales help.
6 décembre 2025
Réponse de Bensons For Beds - Stoke350
Thank you for sharing your experience! We’re delighted to hear Faye provided such helpful guidance in choosing the perfect mattress and bedframe, and that you’re pleased with your HipHop in ash. It’s great to know the team supported you both in-store and after your purchase. 💜 Thank you for your positive review Peter – Lauryn at Customer Care
Thank you Faye!
Upon arrival at the store, we looked around at some single beds before a store assistant (Faye) approached us. I liked this as I feel that some places you visit, you are pounced on and others don't even acknowledge your presence. This was a happy medium! Faye went through the options for us, she discussed frames and mattresses and listened to our requirements with a smile.
9 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Stoke350
We're happy you appreciated the assistance you received in our store. It's great to hear that our team member listened to your needs and provided helpful information. Thank you for your review!
– Thank you, Jess- Team Bensons
Excellent service provided by Amanda…
Excellent service provided by Amanda who was very helpful, also from MT removals driver very helpful delivered mattress and installed on bed.great service all round thanks.
3 décembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you received excellent service. We appreciate you mentioning how helpful our team members were during your delivery and installation. Thanks!
– Thank you, Jess- Team Bensons
I cannot praise Bensons for beds enough…
I cannot praise Bensons for beds enough for the help they gave me and my husband in getting the right bed. We are both senior citizens and have arthritis problems , so choosing a bed suitable can be difficult. I especially want to thank Michael at the festival park shopping area at Stoke on Trent for his patience and kindness .all in all a very satisfying outcome
24 novembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you and your husband had such a positive experience finding the right bed to suit your needs. It's great to know that our team member was so helpful and patient. Thank you for sharing your feedback.
Very helpful …
Very helpful and very pleasant I made you feel very comfortable and relaxed amazing
22 novembre 2025
Réponse de Bensons For Beds - Stoke350
We're happy to hear that you felt comfortable and relaxed during your visit. Thank you for sharing your amazing experience with us,
Megan at Customer Care
10/10 experience
Staff were very friendly and gave me my own space until i needed something, would %100 recommend to anyone and will definitely be using them again in the future
18 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your kind words! We're happy to hear that you felt comfortable and supported by our team. We look forward to assisting you again in the future,
Megan at Customer Care
Réponse de Bensons For Beds - Stoke350
We’re so glad you found our service helpful and smooth—exactly what we aim for every time! 💜 Thank you for your positive review – Lauryn at Customer Care
Réponse de Bensons For Beds - Stoke350
We're glad you found our service helpful and our salesperson knowledgeable. Thank you for your positive feedback,
Megan at Customer Care
Really helpful staff
Really helpful staff. Lots of options for delivery. Lovely products.
13 novembre 2025
Réponse de Bensons For Beds - Stoke350
We appreciate your feedback! We're so glad that our staff was helpful, and that you loved our products and delivery options.
We're always here if you need anything else,
Megan at Customer Care
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