Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.
L'entreprise a répondu
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Lisez les avis des autres
Recently went in to buy myself new hiking shoes - had an absolutely excellent service from lovely Mirela. Shoes are great too.
L'entreprise a répondu
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Voir plus
L'entreprise a répondu
Mirela was really helpful and friendly, offered advice and a reason to come back- for receiving great customer service.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Jersey
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
29-31 King Street, JE2 4WF, St Helier, Jersey, Royaume-Uni
- 01539 760449
4,9
Excellent
432 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The customers was very helpful and the service was quick but the queue was very long
4 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Nicola at Blacks Jersey
Nicola at Blacks Jersey was amazing when dealing with a faulty flask. She sorted it whilst being professional and approachable. Thank you for your help and great customer service Nicola.
19 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
It’s feels good leaving the store with…
It’s feels good leaving the store with a smile on my face . Thanks to Angie( I believe she is the manager) thank you for helping me change my airbed . It’s means a lot to me and my husband.
Thanks Angie 🥰
18 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent service in Blacks, Jersey
Kiona in Blacks, Jersey, was very helpful.
13 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
I was looking for walking shoes
I was looking for walking shoes. Kiona was very helpful and patient. Thank you. The Salomon shoes are great.
16 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Very helpful and knowledgeable service!
I went into the Blacks store in St Helier yesterday looking for good walking shoes, having already been into at least 6 specialist shoe stores. Fortunately Kiana was knowledgeable, helpful and clearly interested in her job and was able to provide good advice. She was very good to deal with and is someone I would commend to her management as worthy of promotion when the opportunity arises. Great service!, thanks Kiana.
14 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Sussy was really helpful
Sussy was really helpful and found me the walking shoes I needed very quickly and efficiently - thank you!
14 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
I was looking for a beanie to run with…
I was looking for a beanie to run with and Sussy was extremely helpful. She showed me how to use the neck warmer on my head and it has worked great!! A delightful experience!
14 mars 2024
Avis spontané
Réponse de Blacks - Jersey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Réponse de Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The customer service of Hanna.
The customer service of Hanna.
Went to buy socks,and Hanna went through all the choices and promotions available.
So i ended up buying more,but all great products!
So happy with Hanna's warm and friendly customer service and knowledge!
Will be back for more!
13 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service
Great customer service. Greeted as soon as coming into the store. Staff very attentive. Fantastic deals on in store. Well done!
17 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Jersey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great service
Had wonderful service when shopping for some boots for my son today. My son wasn't with me to try them on but Anna was amazingly helpful! She brought out all the boots that they had in his size (which was quite a few) for me to look at. He was very happy when he tried them on at home!
21 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hannah has great customer service…
Hannah has great customer service skills, highly recommend thank you
21 février 2024
Avis spontané
Réponse de Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful lady
I was looking for a pair of walking shoes and the sales assistant (Sussy) was really helpful. She found the right ones for me - they were in the sale and she gave me an extra discount as well. Also suggested another product which I was interested in buying. Extremely good customer service.
20 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Exchange walking boots
The manager of the Jersey branch, Angie,facilitated an exchange for me of some walking boots. Nothing was too much trouble for her. Really good customer service.
17 février 2024
Avis spontané
Réponse de Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Positive experience
Went in with a very long list from the tour operator so was initially a bit overwhelmed, but with some good advice from Anna & Hannah I was able to start making sense of it all!
19 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Hannah served me today
Hannah served me today, she was lovely, very friendly & helpful.
16 février 2024
Avis spontané
Réponse de Blacks - Jersey
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I usually hate shopping
Anna in the Jersey shop was incredibly helpful and patient - I think she brought me about 20 pairs of shoes to try! I’m the kind of bloke who hates shopping so sticks with what I know and buys the same every time but needed some shoes urgently so didn’t have chance to order from usual place. Anna made the shopping experience fairly painless so I will likely pop into Blacks again when I need shoes! Unfortunately they don’t have many shoes in half sizes, hence I had to try so many - this is the only reason this is a 4x review rather than a 5x.
17 février 2024
Avis spontané
I’m happy
Offered assistance quickly. Very happy with the advice. Purchased what I needed and left within 10 mins. Perfect.
The person was called Hannah.
17 février 2024
Avis spontané
Réponse de Blacks - Jersey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
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