Blacks - Nottingham Wheeler Gate Avis 

Staff is VERY knowledgeable and so nice to talk to! No pressure and brilliant advice. Just took my new walking boots for a stroll and they are amazing! Thank you

You don’t see many reviews nowadays that are positive (or entirely genuine) but I’m happy to say this one is both. Awesome customer service, John is a fantastic source of knowledge and always my first point of call when buying new gear or trying new routes - he even taught me to tie my laces properly! Rest of the team are lovely and hospitable, will be back soon!!

I was unfortunately disappointed with my experience at Blacks. The store was very messy, with sale baskets full of non-sale stock, and asking staff about this they said other stock had just made its way in. The staff had very bad product knowledge, asking what the cheapest gloves were, she responded by saying I probably know no better than you. She did try to assist me but clearly knew nothing about the stock availabile.

I bought three pairs of boots on-line, which arrived in good condition and promptly. I had to return one pair of boots, which were too big. The other two pairs were excellent. I was able to return them to the store in Nottingham City Centre. The staff were all very polite, helpful and knowledgeable. I was glad to talk to an actual shop-assistant, rather than wrangle with an on-line robot.

Excellent service at Black's, I wanted to try a pair of shoes that were end of line so they didn't have my size. James the shop assistant made the effort to bring out alternatives that would suit without being prompted rather than just saying they didn't have the particular one I asked for. As it turns out the alternatives suggested were remarkably good so I ended up buying them. Really helpful, knowledgeable and thoughtful staff. Would recommend

After contacting customer service online I was asked to return some footwear to the Nottingham store. Amy dealt with the matter (which wasn’t straightforward) with good humour, patience and a determination to sort things out. Her approach was exemplary and she is a credit to the organisation. Raa also deserves a positive mention. Her near encyclopaedic knowledge of the footwear range together with her excellent communication skills made it a pleasure to shop there. Highly recommended

Maria store assistant was incredibly helpful and patient with a lovely manner. Thank you and a huge thank you to the manager 😊

Needed some help finding the right laces Raa noticed I was struggling and helped me find the correct laces.

Thank you Raa you were a great help.

Plenty of good stock and options in the shop. A lovely and friendly member of staff, Raa, was on hand to help out with sizes and check everything was all right. Really happy with my new sandals. John, who served me on the till, was also really pleasant and friendly. An all round great experience from a first time shopper at this shop.

The staff were very friendly and knowledgeable. In particular John helped me pick out a very practical but stylish rain coat, thanks again John!

Fantastic service I am in a wheelchair and was offered help. Thank you got what I was needing

Gerry couldn’t have been more helpful. Very knowledgable about all the products especially the walking boots and took her time to make sure we got the right ones. Thanks!

Special mention to Maria, who exhibited good service today. Specifically I found her communication and understanding to be on point, which helped me as a customer to select and decide on a production. Overall, all staff and facilities were likewise, helpful and conducive to my shopping experience. Thank you!

Purchased a CM Extreme 100 canister and was not informed that it is not refundable. Perhaps I should have known better but a reminder from the cashier would of made me think twice about actually buying the product.

Following correspondence will customer care team they informed me that Gas is not refundable in store due to safety.
This is strange because online purchased gas can ONLY be returned to store as per their website. Absolutely bonkers!

Ok. All is well in the world again! Customer care resolved the issue and Nottingham branch have now refunded the item. So my 1 star is now a little harsh. Faith has been restored.

John helped me pick out a new raincoat. He was really friendly and knowledgable. Very happy with the service.

Great shop, stocking a good range. Was in and out in 10 mins to get what I needed. Staff were great to get what we needed quickly! Thank you.

Brilliant shopping experience The staff were very helpful especially Gerry who went above and beyond to help. Good stock levels with great prices.

Excellent service. Friendly and very helpful advice from John who fitted a rucksack for DofE (and for future years). Refreshing to have knowledgeable staff who know what they are talking about. Seems like a rarity nowadays as not many high street specialist shops left. Left with the perfect rucksack and lots of top tips. Thank you very much!

Went into the shop today expecting to see things my son needed for DofE and buy them, but instead what we got was a personalised shopping experience, which offered great advice and support and meant we left with the correct equipment. All three staff in there today were great, but we only got John’s name. I don’t expect this level of customer service in shops anymore and it was so refreshing and unexpected to receive. Thank you.