This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Voir plus
L'entreprise a répondu
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Voir plus
L'entreprise a répondu
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Yeovil
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
22 Middle Street, BA20 1LY, Yeovil, Royaume-Uni
- 01935 314156
4,9
Excellent
777 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Keeping the faith
Always use footfall into shops. Use them or lose them.
The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone.
But the web order process was a simple journey, click and collect delivery to store prompt with friendly helpful staff there to ensure the item was fit for use.
Good result.
7 juillet 2026
Réponse de Blacks - Yeovil
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Kelly gave us excellent customer service
Kelly gave us excellent customer service
22 juillet 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Very helpful staff in my local shop.
8 juillet 2026
Réponse de Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Amazing customer service from a member…
Amazing customer service from a member of staff called tom
10 juillet 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
All staff are very helpfull
4 juillet 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Excellent purchase!
The delivery came only three days after ordering. The website was so easy to navigate and place the order. The walking shoes were so comfortable when I first put them on. An excellent purchase!
11 juin 2026
Visited Blacks with my 80-year-old…
Visited Blacks with my 80-year-old mother on Wednesday and was very impressed with the excellent service and help by the staff member Tom who even helped us work out how to pay for our parking online.
10 juin 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great service as always
Great service as always. Staff always willing to help with advice. To marks to the manager Ben, and his team.
27 mai 2026
Avis spontané
Réponse de Blacks - Yeovil
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing shoping experience ben and tom…
Amazing shoping experience ben and tom were lovely and helpful i will definitely be recommending blacks yeovil to all my friends and family
27 mai 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
If I was going to make a training video…
If I was going to make a training video about superb customer service I would film the interaction I had today at Blacks in Yeovil. Hannah approached me and asked if I needed any help. Her manner was gracious and friendly. We went upstairs to look for the specific item. It was not on a stand so Hannah checked the stockroom and because nothing there either, asked the store manager. Hannah said they were in her usual store in Plymouth so I knew they still existed at Blacks. I shall order online. Notably, my previous visit to Blacks Yeovil was the opposite. Neither assisant asked me if I needed anything. I can raise a question myself however in my view, the point of cutomer service is that it's a company responsibility. I decided then to avoid Blacks and returned today because the zips on the waist bag I want to replace are fading and I happened to be in the area. Hannah is exemplary. I have delivered a lot of customer service training and Hannah demonstrated best practice at every level. Top marks, thank you.
21 mai 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Went into today to have a look at some…
Went into today to have a look at some shoes ended up with a fleece instead but was treated to very friendly staff and wonderful customer experience as a whole
10/10 will be going back
16 mai 2026
Avis spontané
Réponse de Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Always helpful and willing to give…
Always helpful and willing to give advice for kit and clothing (not always recommending the most expensive)
I choose these guys over Amazon every time
4 mai 2026
Avis spontané
Réponse de Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I can’t fault the staff In here I…
I can’t fault the staff In here I popped in on Friday to speak to them about buying 20 camping chairs and the process was so simple and Ben was amazing what a chap! I come back today(Saturday) to buy the 20 chairs The lovely dweeby lad(Will) helped me load all the chairs! Honestly was an amazing interaction any camping needs I will be coming to this shop time and time again👌
28 mars 2026
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great service
Great service from Ben in Blacks Yeovil. Very polite and friendly. His knowledge of products is excellent.
27 février 2026
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
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