Blacks - Yeovil Avis 

777
•
TrustScore 5 sur 5

4,9

22 Middle Street, BA20 1LY Yeovil, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. aussi dans
  3. Magasin d'articles de course à pied
  4. Magasin de chaussures
  5. Magasin de matériel de camping
  6. Magasin de sacs et de valises
  7. Magasin de vêtements de sport (activewear)

À propos de Blacks - Yeovil

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

777 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(777)

3 931 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Blacks Yeovil - Excellent

Have used Blacks in Yeovil many times. The team are always helpful offering good advice. Tom helped me purchase a Berghaus jacket today. He offered impartial advice on the options available. Very good service.

26 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Helpful

I always use Blacks in Yeovil for outdoor clothing. The staff are very friendly and go out of there way to be helpful. Hazel was particularly very helpful today when I was shopping for a fleece and light waterproof jacket.

25 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I went in to buy…

I went in to buy some re waterproof for my jacket and shorts. Hazel was very welcoming and friendly. Highly recommend Blacks for your out door requirements.

25 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service

We were served by Hazel today. She was very friendly and helpful. She suggested we bought one of the half price items and so we bought a new torch. We are very pleased with it. X

23 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Quick polite and friendly as always

Quick polite and friendly as always. Had a lovely chat with Hazel.

20 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Big thanks to Hazel

Big thanks to Hazel, thank you for your advice, great experience

20 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I went in to buy a light weight…

I went in to buy a light weight packable Jacket. Hazel was very welcoming and helpful when I needed assistance

20 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Very friendly and attentive staff

Very friendly and attentive staff. I've used the store before and always a pleasure. 🙂👍

19 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

I visited the Yeovil store to buy a…

I visited the Yeovil store to buy a pair of new walking shoes. I was able to try (in my size) all the shoes I was interested in, the prices were very competitive and the service from Will (I think that’s right but apologies if I have the name wrong) was first class, with no hard sell, all the time I needed to try them on and all the advice I needed in terms of features and prices etc. On top of that there was National Trust membership discount to apply at the till! Nothing not to like, thank you all at Blacks Yeovil.

16 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Thanks to Louise

Louise was knowledgeable and very helpful. Her advice guided me to the best choice of walking boots for me from a wide range on display. Good price as well!

10 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Lovely polite member of staff

We were served by Hazel at Yeovil. Lovely lady, very polite and helpful assisting me buying a waterproof coat for my son.

2 septembre 2024
Avis spontané
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Réponse de Blacks - Yeovil

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

New boots acquisition success.

I came into town with my daughter and needed some new boots. Came into store and was dealt with by Will and he provided a great experience and was very kind and courteous.

We'll be back. Thank you Will

7 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great service from Duncan and Kyle in…

Great service from Duncan and Kyle in Yeovil
Buying rucksacks for a future trip. - spent a considerable time helping determine the correct size, features and benefits .

5 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Hazel was so helpful and kind.thank you

Hazel was so helpful and kind on the cashier,and the employee today am shift ,i apologise i forgot his name was also very helpful when i asked for an umbrella he even open for me to see it , and he was smiling all the time.
I definitely recommend, thank you.

5 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Great customer service, patience and laughter

3 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Excellent service from the team

Excellent service from the team in Yeovil. They kindly honoured my online offers and discounts in store and even went to the effort of holding back some items until we could collect the following day - invaluable as we were heading off camping and the online delivery wouldn’t have made it in time! Superb service.

30 août 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Noté 5 sur 5 étoiles

THE WONDERFUL HAZEL

Hazel was amazing. My family spent 3 hours in Street outlet stores looking for coats for wife and son. Nothing was purchased in Street as the service and stock were shocking.

10 minutes in Blacks in Yeovil with the wonderful Hazel we were sorted in less than 10 minutes, with both wife and son happy with their new costs.

2 septembre 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Ben and Hazel were really good and…

Ben and Hazel were really good and helped me get the size coat I needed; matching the fleece liner.

30 août 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Louise was very helpful when I came to…

Louise was very helpful when I came to try on some boots for work. She was very patient whilst I tried on a couple of sizes and had a walk around to ensure I purchased the correct boot. Louise was very friendly and happy to help.

27 août 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Noté 5 sur 5 étoiles

Really helpful friendly staff

Really helpful friendly staff. They were both attentive and helped me find some shorts to wear to work as my pair had broken. Bought a pair of shorts and I'm really happy with them

16 août 2024
Avis spontané
Logo de Blacks - Yeovil

Réponse de Blacks - Yeovil

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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