This store is always the highlight when I venture to Yeovil. The staff are so genuinely welcoming and always deliver beyond my expectations. This time, Ben helped me choose the most effective... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Voir plus
L'entreprise a répondu
Had such a lovely experience today! The service was fantastic, especially from Filip, who was so friendly, helpful and welcoming. He went above and beyond to help us and was really knowledgeable and h... Voir plus
L'entreprise a répondu
A long delivery time, the item was returned and like the delivery I am still waiting for my refund, should be quicker.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- aussi dans
- Magasin d'articles de course à pied
- Magasin de chaussures
- Magasin de matériel de camping
- Magasin de sacs et de valises
- Magasin de vêtements de sport (activewear)
À propos de Blacks - Yeovil
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
22 Middle Street, BA20 1LY, Yeovil, Royaume-Uni
- 01935 314156
4,9
Excellent
777 avis
Demande des avis aux clients
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Extremely helpful and amazing staff…
Extremely helpful and amazing staff especially Ben. Couldn't help us enough!! Amazing knowledge. Thank you so much you really saved the day!
16 août 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
BETTER THAN TRESSPASS
I used to be an avid trespass user but as I needed a new pair of boot (long story) recently decided to try blacks, I was amazed by Ben’s knowledge in footwear as he helped me pick new boots, and hazel was very friendly at the checkout and helpful as she recommended the proper protection I needed for them. Would never to back to trespass again
4 août 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent staff
All the staff give the best customer service. A big shout out to Ben and Hazel for always going above and beyond.
4 août 2024
Avis spontané
Réponse de Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Pleasure as always
29 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service
Good choice of stock, healthy discounts on certain items. Above all, the staff are very knowledgeable about their products, and really patient and helpful.
26 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service by staff
Excellent customer service by staff, and thanks to Hazel.
25 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service
Was very impressed how well the shop was laid out and how friendy the staff were! Especially Hazel who served us. Thanks
22 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Hazel was very helpful in finding right…
Hazel was very helpful in finding right jacket.
22 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really helpfuland knowledgeable staff
Really helpful and knowledgeable staff, couldn't have found a pair of boots this comfortable without them.
14 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks good value for money
I was served by Hazel she was very professional & polite
8 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Went into the shop looking for a poncho…
Went into the shop looking for a specific item which you had, was served by Hazel who was very polite and professional. I even bought an item I hadn't thought I needed but did and it was a good offer. Overall a very good shopping experience
4 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Summer Sale @ Blacks
The staff in the Yeovil branch are always helpful and friendly. Louise and Hazel get a special mention.
4 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Hazel was very helpful in store
1 juillet 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Lovely Staff
I've been through a couple of times recently and each time the staff have been very helpful with good sense of humour which has made the buying experience enjoyable. Would recommend.
21 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Expert friendly advice for the novice
Went specially for walking boots, after trying several pairs I hadn't found any suitable and was ready to give up looking. Discussed with assistant Louise the reasons each pair was uncomfortable, she suggested a brand that could be more suitable and was spot on with the recommendation.
The expert advice continued downstairs while browsing waterproof clothing. Ben explained the difference between products and the waterproof rating, also information on product aftercare, warranty and replacement policy. Although not on my shopping list I decided to buy a jacket, trousers and long sleeve top.
Both Louise and Ben had a very friendly and professional approach, mixed with experience and knowledge of the products. If you need advice or information about outdoor equipment I can highly recommend Blacks in Yeovil.
24 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Very nice staff members
Very nice staff members, Hazel was very friendly. It was an easy experience. Got great bargains
25 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Louise
Friendly & Fabulous service by Louise, went it comes to walking boots she certainly knows her stuff . Thanks Louise.
24 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Absolutely excellent service
Absolutely excellent service. Sales lady Louise was friendly, helpful and knowledgeable. Blacks store in Yeovil is full of quality products at extremely good prices. Louise made our shopping a pleasurable experience.
We are unable to make that comment often!!
18 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Buying Merrell hiking shoes
Very helpful and attentive young sales assistant
15 juin 2024
Avis spontané
Réponse de Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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