Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
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Lisez les avis des autres
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
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Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very hel... Voir plus
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I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre wit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
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One charger always out of order near…
One charger always out of order near me, the holding deposits.are killing me, 60 pounds every time, I currently have 2 outstanding, one of them is 6 days old
Please make it more encouraging for ev drivers to adapt this just isn't good enough
The prices are also high even with the subscription
20 octobre 2026
Avis spontané
Réponse de bppulse
Hi Brian, thanks for taking the time to share your experience. We’re sorry about the charger near you being out of order and the frustration caused by having two £60 holding fees outstanding, particularly with one still showing after six days. Using an RFID charge card(free to obtain via the app) avoids the £60 holding fee, and if you provide your contact information via this platform, I’ll be able to assist you with the outstanding holding fees. We also understand your concerns around pricing and regularly review our pricing to remain as competitive as we can, whilst still continuing to provide a reliable and fast charging experience. Thank you for your feedback, particularly around making public charging a more encouraging experience for EV drivers , George bp pulse team.
Amount that they hold still shows as…
Amount that they hold still shows as pending even the charge amount has already been in the bank card statement. Never provide you with receipt. App does not work properly...everytime it log you out without anything. Such a big company but a worthless app and charging system. If it was not close to my house, i would have never used it
19 octobre 2026
Avis spontané
Réponse de bppulse
Hi Lilendra, thank you for taking the time to share your experience. We’re really sorry for the frustration caused by the pending card amount, not receiving a receipt, and repeatedly being logged out of the app, especially when you rely on this charging location because it’s close to home. We’d really like to understand what’s happened and look into these issues further. If you’re happy to, please provide your contact details privately via this platform so that our team can follow up and gather the information needed to investigate. We appreciate you bringing this to our attention. George bp pulse team
No problems
I am new to the charging experience and have only used one, very convenient, charging station. I have had no issues and it is always tidy and inviting. It is situated very close to a garden centre with a cafe - a cup of coffee midst charge is perfect for me! I find the bp informative emails very useful, whilst I am getting used to the charging lark!
17 octobre 2026
Avis spontané
Réponse de bppulse
Hi Ali, thanks so much for your lovely review! 😊 We're delighted to hear your first charging experiences have been so positive and that you've found the charger convenient, reliable and well maintained. It's great to know the nearby garden centre and café make charging a little more enjoyable, and we're especially pleased to hear our emails have been helpful while you're getting used to the world of EV charging.
Thanks for taking the time to share your experience. We hope to see you charging with us again soon, and enjoy many more coffee breaks along the way! Safe travels! ⚡ Paula, bp pulse team
Easy to use and find location to charge…
Easy to use and find location to charge on the app which brilliant all the information you need to charge your ev and bp pulse keep you up to date on new helpful tips offers
15 octobre 2026
Avis spontané
Réponse de bppulse
Hi Mark, thank you so much for taking the time to leave such a positive review, we are really pleased you find out locations easy to find and the app useful!
Hope to see you stop by again!
Safe Travels, Jen, bp pulse team
Thanks for the bp pulse
15 octobre 2026
Réponse de bppulse
Hi Abdullah, thank you for taking the time to leave a review and for choosing bp pulse. We're delighted to hear that you had a positive experience with us. Providing a reliable and convenient charging experience is what we strive for, so it's wonderful to know we were able to support your journey. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible service. Thank you again for your support. We look forward to welcoming you back for many more successful charging sessions in the future. Veron bp pulse team
hi 5 star 🌟 🌟 🌟 🌟 🌟
hi
just wanted to say THANK U , u had a very good customer services towards me , I do really appreciate it and u r 100 % recommend and u also solved my problem very calmly and nicely.
thank u u deserve 5 star from my side
thanks again.
17 octobre 2026
Réponse de bppulse
Hi thank you so much for your wonderful feedback and for the 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you received great customer service and that we were able to resolve your issue calmly and smoothly. Your kind words and recommendation truly mean a lot to us. Thank you again for taking the time to share your experience. We really appreciate your support and hope to continue providing you with the same great service in the future! 💚Veron bp pulse team
Réponse de bppulse
Hi Mrs Jumoke, thanks so much for the lovely feedback! We’re really pleased to hear you received excellent service and had such a positive experience with us. We truly appreciate you taking the time to leave a review, and we hope to see you again soon. Veron bp pulse team
Account and Billing - resolution of charges
Ali and Bethany were really helpful in assisting me with my billing issues, and gave me confidence that the advise was sound. I was also able to ask other relted questions to assist my future use of the BP network.
15 octobre 2026
Réponse de bppulse
Hi Martin, thanks so much for your lovely feedback. We’re really pleased Ali and Bethany were able to help resolve your billing queries, give you confidence in the advice provided, and answer your other questions about using the bp pulse network. We’ll be sure to pass on your kind words. Hope to see you again, and safe travels! George bp pulse team.
Out of three uses, it's been a headache twice
I've used this service three times, all of which were with me using the mobile app. The first time I used it, it was a breeze, really intuitive and no problems connecting. The second time was an absolute nightmare - nothing in the app worked, I was blocked at every avenue, map view, search by charger ID, connection timing out, getting logged out of the app and being unable to log in again. I spent over 30 minutes fighting the app (and I was using the garage's wifi), until I gave in and used my bank card. The problem was resolved by a technical support representative on callback who was able to remotely make the connection via my account.
The third time was also a really poor experience of the app, although not quite as bad as attempt no.2 as after some time I did get a stable connection. The worst thing about this attempt was that I brought my wife to demonstrate how to use a public charging facility. Needless to say what she witnessed did not fill her with confidence for when she has to charge the EV on her own!
9 octobre 2026
Avis spontané
Réponse de bppulse
Hi Matt, thanks for sharing your experience. We're sorry to hear that your recent visits were affected by app issues, especially after your first charge went so smoothly. We can appreciate how frustrating it must have been to spend so much time trying to get connected, and particularly disappointing when you were introducing your wife to public EV charging. I would like to understand more about what happened and discuss this further I will reach out soon. Thank you for taking the time to leave your feedback, it helps us improve. George bp pulse team
Reliable seevice
Always able to charge up at my local.very reliable.
Lots of rapid chargers, even in small towns at Co-ops and Starbucks. Great when I am planning a journey to somewhere new.
9 octobre 2026
Avis spontané
Réponse de bppulse
Hi Steve, thanks so much for your fantastic review. We're really pleased to hear that you're always able to charge reliably at your local site and that our network of rapid chargers at locations such as Co-op and Starbucks helps make planning trips to new places easier. It's great to know the availability and convenience are making a positive difference to your journeys. Thanks again for taking the time to share your experience, and we hope to see you again soon. Safe travels! George bp pulse team.
I like my local BP petrol station with…
I like my local BP petrol station with M&S and toilets etc. However the charge points are much slower than the announced 100KWh and one doesn’t connect to the app. So perhaps maintenance? And matching price increases to the increase in petrol seems wrong.
9 octobre 2026
Avis spontané
Réponse de bppulse
Hi Ian, thanks for your feedback. I'm sorry the charging speeds were lower than expected and that one of the chargers wouldn't connect via the app. I'll be in contact to follow up on your experience, and I'll make sure your comments about the charger performance are shared with the team for review. We also understand concerns around pricing. We regularly review our pricing across the network, and while some locations have seen prices increase, others have reduced to help us remain as competitive as we can whilst continuing to provide a reliable and fast charging experience, however it is not due to increase in fuel prices. Thanks again for taking the time to let us know, and we hope to see you again soon. Safe travels. George bp pulse team.
Ali was absolutely brilliant
Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and made the whole situation so much easier. Really appreciate his kindness and support. Thank you, Ali
8 octobre 2026
Réponse de bppulse
Hi Julia, thanks so much for the 5-star review!
We're delighted to hear Ali was able to help resolve your charging issue and provide the support you needed. We know how stressful charging problems can be, so it's wonderful to hear he took the time to help and made the experience easier for you.
We'll be sure to share your kind words with Ali and the wider team. Thanks again for taking the time to leave your feedback and for choosing bp pulse. Paula, bp pulse team
Great customer service and very helpful…
Great customer service and very helpful and friendly
6 octobre 2026
Réponse de bppulse
Hi Steve, we're really pleased to hear you received such helpful and friendly customer service. It's great to know our team helped make your experience a positive one. Thanks so much for taking the time to share your feedback. Safe travels! George bp pulse team.
Réponse de bppulse
Hi PJ, thanks so much for the 5-star review! 😊 We're delighted to hear you received excellent, professional service from our team.
It's great to know we were able to help, and we'll be sure to share your kind words with the team. Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
The guy on the phone was extremely…
The guy on the phone was extremely helpful. Off course 5 stars for him.
4 octobre 2026
Réponse de bppulse
Hi Sufiyan, thanks so much for the 5-star review! 😊 We're delighted to hear our Customer Care colleague was able to help and made such a positive impression.
It's great to know you received the support you needed, and we'll be sure to share your kind words with the team.
Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
Great service!!!
Great service!!!! Clear communication in English with no Deli accent:)
Problem solved immediately good advice was given!
3 octobre 2026
Réponse de bppulse
Hi Peteris, thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you received clear communication, helpful advice, and that your issue was resolved promptly. We really appreciate you taking the time to share your experience with our Customer Support team. We’ll be happy to pass your kind words on to the team. 💚⚡ Thank you for choosing bp pulse, and happy charging! - Veron bp pulse team
When I called the customers service she…
When I called the customers service she was very helpful and knowledgeable about the issues. She solved my issue.
4 octobre 2026
Réponse de bppulse
Hi Panchabir, thank you so much for taking the time to share your feedback! We’re delighted to hear that our Customer Support advisor was helpful, knowledgeable and able to resolve your issue. 😊 We’ll be sure to share your kind words with the team, as feedback like this means a lot to us. Thank you for choosing bp pulse, and we hope you have many more smooth charging experiences with us. 💚⚡ Happy charging! - Veron bp pulse team
Belinda at BP Pulse is a STAR
Belinda at BP Pulse was an absolute superstar when I called today. I had problems getting the charger to start charging so I called the number given, and she answered within moments. Belinda was so friendly, efficient, and very knowledgeable, and my Mini Countryman was charging beautifully within minutes of speaking to her. Thank you, so much!
3 octobre 2026
Réponse de bppulse
Hi Fiona, thank you so much for taking the time to leave such a wonderful review! 💚⚡ We’re delighted to hear that Belinda was able to assist you so quickly and get your MINI Countryman charging smoothly within just a few minutes. It’s fantastic to know that her friendly, efficient and knowledgeable support made your experience a positive one. We’ll be sure to share your kind words with Belinda — we’re sure she’ll be thrilled to know how much you appreciated her help! 🥰👏🏻 Thank you for choosing bp pulse, and we hope to keep you charged and on the road with us. 🔋⚡ Happy charging! - Veron bp pulse team
App 2 available - 2 out of order!
First time charging for me with my new EV, drove to where there was 2 free chargers accordomg to APP. When I got there both our of order.
What a joke. You need to update your app and think of the long term value of a customer. Who would risk going to these if getting low!
3 octobre 2026
Avis spontané
Réponse de bppulse
Good afternoon, thanks for sharing your experience, and I’m really sorry about this. As a new EV driver, arriving at a location expecting two available chargers only to find both out of service is incredibly frustrating and can seriously undermine confidence in both the network and the app. We understand your concern about relying on charger information when planning a journey, particularly when battery levels are low. I’ve made sure your feedback regarding the charger status shown in the app and the impact this had on your first charging experience is passed to the relevant team for review. Feedback like yours is important as we continue working to improve the accuracy of charger information and the overall customer experience. Thank you for taking the time to let us know and I will follow up with an email regarding this as well. George ^bp pulse team.
Réponse de bppulse
Hi there, thank you so much for your kind feedback! We’re delighted to hear that Ali provided you with helpful and friendly customer service. 😊 We’ll be sure to share your lovely comments with Ali and the team. It’s always wonderful to hear when a member of our team has made a positive difference to your experience. Thank you for choosing bp pulse, and we hope to assist you again in the future. 💚⚡ Happy charging! - Veron bp pulse team
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