I find BP Pulse very straightforward to use, whether you use the app or not. Starting a charge is simple, and I haven't had any problems with the service itself. My only real concern is the cost. The... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Plugged into a charging point in Milton Keynes and keyed in number. Display on charging point said the code for the point wasn't recognised. Tried again. Same thing happened. Phoned helpline. Very hel... Voir plus
L'entreprise a répondu
Well, where do I start I have only had my new Citroen EV C3 aircross for 8 days now... I am a 66 year old male and a complete novice when it comes to anything above pure basic technolo... Voir plus
L'entreprise a répondu
Belinda provided excellent support on the phone when I was at a petrol station in Essex on Thursday 22nd October 2026. She was patient as she showed me how to create an account on the app. I would rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Coordonnées de contact
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , Royaume-Uni
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,1
Bien
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
App 2 available - 2 out of order!
First time charging for me with my new EV, drove to where there was 2 free chargers accordomg to APP. When I got there both our of order.
What a joke. You need to update your app and think of the long term value of a customer. Who would risk going to these if getting low!
3 octobre 2026
Avis spontané
Réponse de bppulse
Good afternoon, thanks for sharing your experience, and I’m really sorry about this. As a new EV driver, arriving at a location expecting two available chargers only to find both out of service is incredibly frustrating and can seriously undermine confidence in both the network and the app. We understand your concern about relying on charger information when planning a journey, particularly when battery levels are low. I’ve made sure your feedback regarding the charger status shown in the app and the impact this had on your first charging experience is passed to the relevant team for review. Feedback like yours is important as we continue working to improve the accuracy of charger information and the overall customer experience. Thank you for taking the time to let us know and I will follow up with an email regarding this as well. George ^bp pulse team.
Réponse de bppulse
Hi there, thank you so much for your kind feedback! We’re delighted to hear that Ali provided you with helpful and friendly customer service. 😊 We’ll be sure to share your lovely comments with Ali and the team. It’s always wonderful to hear when a member of our team has made a positive difference to your experience. Thank you for choosing bp pulse, and we hope to assist you again in the future. 💚⚡ Happy charging! - Veron bp pulse team
Station in little Melton and Mousehold…
Stations in Norwich little Melton and mousehold Norwich both not working or in little Melton u cannot use the screen, it wont let u stop charge etc. Press anything...
Have to keep calling up. Telephone service good. No WiFi when u need it for app.
2 octobre 2026
Réponse de bppulse
Hi, thanks for your feedback. We're sorry to hear you've experienced issues at both Little Melton and Mousehold, Norwich.
We can appreciate how frustrating it must be when chargers aren't working as expected, especially if you're having to contact our Customer Care team to get charging sessions started or stopped.
We're pleased to hear our telephone support team has been helpful, and we'll make sure your feedback about the charger performance and app connectivity is shared with the relevant team for review.
If you ever need assistance, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help.
Thanks for taking the time to share your experience. ⚡ Paula, bp pulse team
Excellent customer care team all…
Excellent customer care team all professional and knowledgeable and very polite.
2 octobre 2026
Réponse de bppulse
Hi Mr Peet, thanks so much for the 5-star review! 😊 We're delighted to hear our Customer Care team provided such a positive experience and that your issue was handled professionally and efficiently.
We'll be sure to share your kind words with the team. Thanks for taking the time to leave your feedback and for choosing bp pulse. ⚡ Paula, bp pulse team
1 out of 8 sockets working.
1 octobre 2026
Réponse de bppulse
Hi David,
Thank you for taking the time to leave a review. I'm sorry to hear that only one out of the eight charging sockets was available during your visit. I completely understand how frustrating that must have been, especially when you're expecting multiple chargers to be operational.
I also wanted to let you know that I tried to call you today to discuss your experience, but unfortunately I was only able to leave a voicemail. The chargers at this location have been reported to our engineering team, and I can assure you that we're working to restore them as soon as possible.
Should you experience any issues with our chargers in the future, please don't hesitate to contact our Customer Care team. They're available 24 hours a day, 7 days a week, 365 days a year and will be happy to assist with troubleshooting and support.
Thank you again for sharing your feedback, and I hope your next charging experience is a much smoother one.
Gary, bp pulse team
Réponse de bppulse
Hi Syed,
Thank you for taking the time to leave a review! I'm delighted to hear you had a great experience and found the charger easy to use.
It's fantastic to know you appreciated the covered charging bays, contactless payment option, quick authorisation process, and the value for money. Positive feedback like this is always great to receive.
Thanks again for sharing your experience, and I hope to see you charging with bp pulse again soon! ⚡🚗💚
Gary, bp pulse team
Wonderful service very professional and…
Wonderful service very professional and polite person.
23 septembre 2026
Réponse de bppulse
Hi there, thank you so much for your wonderful feedback! 😊 We’re delighted to hear you received such professional, polite and helpful service. It’s always lovely to know that our team made a positive impression and helped make your experience a smooth one. 💙 We’ll be sure to share your kind words with the team — feedback like yours really means a lot to us. Thank you for choosing bp pulse, and we hope to assist you again in the future. ⚡ Happy charging! 💙- Veron bp pulse team
Awful
Awful, awful charging points. The RFID BP Pulse card doesn't work, bank card doesn't work, states use mobile app, use mobile app, cant find charging point, put in unit number and the app must take around 5mins to eventually connect while standing in the rain getting soaked..... sorry but the worst chargers I have ever used! The reply to this review from the Service Team will be the same nonsense - we are sorry to hear of your bad experience. Why bother replying when you do nothing to fix these problems?
27 septembre 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
My questions were perfectly answered…
My questions were perfectly answered and am satisfied.
27 septembre 2026
Réponse de bppulse
Hi Joseph,
Thank you for taking the time to leave a review! 😊 I'm delighted to hear that your questions were answered clearly and that you're satisfied with the support you received. It's always great to know when I've been able to help and provide the information you were looking for.
Thanks again for sharing your feedback, and I hope to see you charging with bp pulse again soon! ⚡🚗💚
Gary, bp pulse team
Easy app to use
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. Also the charging leads could do with being longer …. Because sometimes 1 charger maybe in use and the other free , but lead will not reach if your charging point is on opposite side …. But once charging is all reasonably quick.
10 septembre 2026
Avis spontané
Réponse de bppulse
Hi Ricky,
Thanks for taking the time to leave such detailed feedback! 😊 It's great to hear you've found the app easy to use and that your charging sessions have been quick and reliable.
We appreciate your comments regarding mobile signal coverage, charger availability in your area, and charging cable lengths, as feedback like this helps us understand where improvements could make the biggest difference for our customers.
Thanks again for choosing bp pulse, and we hope to see you again soon!
Gary, bp pulse team.
Always a Great Experience
I’m very new to the EV world and there were a couple of teething troubles with my membership to start with but their Customer Service Team were absolutely brilliant in sorting it out. Using one of BP Pulse’s charging stations as my main place to charge there are always plenty of charge points ready to use. All charge points always working, clean and tidy, well lit at night. Using their BP Pulse Charge Card as part of their membership is so easy to use to start and stop a charge and not forgetting the lower prices on offer when you have a membership. Overall, a great experience each time I charge my EV!
24 septembre 2026
Avis spontané
Réponse de bppulse
Hi J K,
Tanks for taking the time to leave such a detailed review! 😊
I'm delighted to hear that, despite a few initial teething problems with your membership, our Customer Care team was able to get everything sorted out for you.
It's fantastic to know you've found our charging network reliable, with plenty of chargers available, well-maintained sites, and a good experience when charging at night. I'm also pleased to hear you're finding your bp pulse charge card easy to use and that you're benefiting from the lower charging rates available through your membership.
As someone who's new to the EV world, it's especially rewarding to hear that you've had such positive experiences and that charging with bp pulse has become a straightforward part of your routine.
Thank you for sharing your feedback and your kind words about our team. I'll make sure your comments are passed on, as feedback like this means a great deal to us.
Gary, bp pulse team
Réponse de bppulse
Hi Erdogan, thank you so much for your lovely feedback! 😊 We’re delighted to hear you found our customer support team helpful and received great service. 💙 It’s wonderful to know our team was able to assist you when you needed us. We really appreciate you taking the time to share your experience and your support for bp pulse. Happy charging! ⚡💙- Veron bp pulse team
Terrible customer service experience
Tried to subscribe to BP Pulse through an offer from my Admiral EV car insurance. The website didn't acknowledge my discount code and BP Pulse charged me for what should have been a free subscription. Proof of this sent to their customer services but they wouldn't refund the payment they took or sort out the issue. Highly unhelpful and from personal experience i would say use another provider as when things go wrong you don't want to be dealing with these guys.
23 septembre 2026
Avis spontané
Réponse de bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Dear BP Pulse
Dear BP Pulse, I want to formally express my dissatisfaction with your service, which has repeatedly failed. Even though I have a BP Pulse card and the app properly set up, I constantly face payment errors and problems Even when I tried to use the chargers at Hyde Park Corner, I was unable to access the service. As a result, I am forced to pay the much higher credit card rate. On top of being expensive, the system is unreliable and wastes my time. As a driver, I depend on reliable charging to do my job. Despite contacting support multiple times, the problems remain unresolved. This is unacceptable and I expect better reliability and proper support.
25 septembre 2026
Avis spontané
Réponse de bppulse
Hi Sergio, thank you for your feedback. We're sorry to hear you've experienced payment issues and difficulty accessing our chargers, particularly at Hyde Park Corner. We understand how frustrating this must be when you rely on charging for work. Please provide us with your account details, requested in this platform, so we can investigate and help resolve this for you. Thank you. George^bppulse team.
The charger was not working
The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment method and fully charged. I was told to remove and reinstall BP pulse app over wifi as unable to login error. Customer service was great, knowledgeable and courteous. Kind regards AM.
24 septembre 2026
Réponse de bppulse
Hi A.M, thank you for taking the time to share such detailed feedback with us. We’re sorry to hear you initially had trouble with the payment authentication and were unable to log in to the app, but we’re really pleased that our Customer Service team was able to support you and help get your charging session started successfully. It’s especially lovely to hear that you found the team knowledgeable and courteous. We’ll be sure to pass your kind comments on to them. We also appreciate your patience while trying the different troubleshooting steps, and we hope your next charging experience is much smoother from the start. ⚡- Veron bp pulse team
App did not work properly
App did not work properly, charged 2 times on my bank card. Charged full price no 25% discount because motobikity app did not work, and been waiting for bp pulse charge card.
My first ev car on motobility. First public charge.
22 septembre 2026
Réponse de bppulse
Hi Marcus,
I'm sorry to hear that your first public charging experience as a Motability customer did not go as smoothly as it should have. I appreciate how frustrating it must have been to experience issues with the app, receive multiple pre-authorisations, pay the standard tariff instead of benefiting from your Motability discount, and still be waiting for your RFID card.
Thank you for taking the time to correspond with me via email today regarding these concerns. I'm pleased that the pre-authorisations have now been released, and I can confirm that your RFID card is active and should be with you shortly.
Once again, I apologise for the inconvenience caused and thank you for giving me the opportunity to review and resolve the matter with you.
Gary, bp pulse team.
Overall very good
Overall very good. Charges really quickly! 15 min is gonna get you a lot of battery and 28mins takes my Ford Explorer up from 20% to 90%. It’s a premium price for that though. Easy to use. Simple to pay using normal debit card, bp pulse card or bp pulse app. I use the app and it’s a cinch, I haven’t tried the debit card but the option is there on the screen. Cables are a tad short, you really gotta get the charging port close to the unit. The car park spaces at our local one are a just a bit too short to allow my car to drive in, if I do the cable weight stresses sideways on the charging port, better sticking to reverse in only (my car has traditional petrol tank location for charging port). This would be a pain if spaces are limited, so far I have been lucky to be able to get a side that allows me to reverse in. Defo the best for a quick, convenient charge but you do pay for it! £0.89 a kW as of Sept 2026.
20 septembre 2026
Avis spontané
Réponse de bppulse
Hi Adam, thank you so much for taking the time to leave such a detailed review! ⚡😊 We’re really pleased to hear that you’ve found BP Pulse quick, convenient and easy to use, and it’s great to hear how quickly you were able to charge your Ford Explorer from 20% to 90%. We also really appreciate you sharing your experience with the different payment options. We’re glad to hear that using the BP Pulse app has been simple and straightforward for you. Your comments about the cable length and parking bay layout are particularly helpful. We understand how the position of the charging port can make a difference, especially with larger vehicles, and how a shorter cable or limited bay space can make positioning more difficult. We’ll make sure this feedback is shared with the relevant teams for consideration.
We also appreciate your comments regarding the charging price. Our rates can vary depending on the location, charger and applicable pricing, and we understand that the cost is an important part of the overall charging experience. Thank you again for choosing BP Pulse and for giving such a thoughtful and balanced review. We really appreciate the feedback and hope to keep making your charging experience as quick and convenient as possible. ⚡ Happy charging! Veron bp pulse team
BP pulse are reliable and safe
BP pulse are the only network which consistently work for me.
They are usually located in the car parks of nicer high end pubs so you can sit and have a coffee or a meal while you charge. I find the coverage is good - there always one within reach. There could be more.
I’m considering becoming a member as I use them frequently.
I like the app - it’s never failed me so far - clear instructions on how to use and there’s a charging screen which shows how many mins you’ve been connected.
It’s a minefield out there with chargers -
BP pulse have been reliable and safe and as they are at Pubs you can do late night charging safely.
23 septembre 2026
Avis spontané
Réponse de bppulse
Hi Saskia, Thank you so much for taking the time to share such a detailed and thoughtful review! ⚡️ We’re really pleased to hear that BP Pulse has been a reliable option for you and that you’ve found our locations convenient, with the opportunity to grab a coffee or a meal while your vehicle charges. It’s also great to know that you’ve found the network accessible and that having chargers in locations you’re comfortable visiting, including later in the evening, adds to your overall experience. We’re especially glad to hear that the BP Pulse app has been working well for you, with clear instructions and useful information such as the connection time displayed during your charging session. We know how important it is for the charging process to feel straightforward, particularly when there are so many different charging networks and payment methods available. It’s wonderful to hear that you’re considering becoming a BP Pulse member as you’re using the network more frequently. Thank you again for your continued support and for sharing your experience with other EV drivers. We hope to keep providing you with reliable and convenient charging whenever you need us.
Happy charging! 🔋⚡️- Veron bp pulse team
The advisor fully engaged and listened to my question.
Excellent customer service. The advisor fully engaged, listened to my questions, gave straightforward answers, picked up on things I hadn't factored in and reminded me to take those into account. At the end of the call I was properly equipped to move on to the next step. A really refreshing help line experience.
22 septembre 2026
Réponse de bppulse
Hi Briony,
Thanks for taking the time to leave such a wonderful review! 😊
I'm delighted to hear that you received such a positive experience from our Customer Care team. It's fantastic to know that the advisor took the time to fully understand your questions, provide clear and straightforward answers, and highlight additional considerations that helped you move forward with confidence.
Providing helpful, knowledgeable, and personalised support is exactly what I aim for, so it's especially rewarding to hear that the conversation left you feeling well informed and properly equipped for the next step.
I'll make sure your kind words are shared with the team, as feedback like this means a great deal to our advisors and recognises the difference they make every day.
Gary, bp pulse team
I find it difficult to get too…
I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel negative about that. On the rare occasions I've had to wait it's not been for long & we all find that a bit frustrating.
On the few occasions it's been necessary to ask for support call handlers have always been helpful, knowledgeable & very polite.
16 septembre 2026
Avis spontané
Réponse de bppulse
Hi Christopher, thank you for sharing such a thoughtful and balanced review. We really appreciate you taking the time to tell us about your experiences with BP Pulse. We’re sorry to hear that your local charger has occasionally been unavailable, although we’re glad this hasn’t left you with an overall negative impression. We understand that having to wait or find another charger can be inconvenient, and we’re always working to keep our network as reliable and available as possible. It’s especially lovely to hear your positive comments about our Customer Support team. Knowing that our call handlers have been helpful, knowledgeable and polite when you’ve needed assistance is fantastic feedback, and we’ll be sure to share this with the team. 😊 Thank you again for your continued use of BP Pulse and for your understanding when things don’t always go perfectly. Happy charging! ⚡🔋- Veron bp pulse team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.