Bright & Beautiful Avis 

Bright & Beautiful never late always consistent. Recently had a meeting needed a clean outside my regular schedule. Mandy & her team had no hesitation in providing that. All on time
Thank you.

After dealing directly with Dawn, she has immediately showed herself to be a business owner of good character and integrity. Dawn was super communicative and arranged a short notice clean at our property.

The clean was undertaken to a high standard. We will be using them again, and would recommend going forward

Not happy at all with this company loads of photos taken as proof that tons of stuff hadn't been cleaned basically got fobbed off half a job done sadly no attention to detail they missed so much stuff ceiling lights left filthy dirty radiators from previous tenant. 1 star I could have done a better job myself

We have been with bright and beautiful for the past couple of months and the teams have been nothing but thorough, friendly and professional.
We love the Friday feeling after they have cleaned, it is a brilliant way to start our weekend :)
Selena

Harriet and her team have been amazing from the very start. Nothing was too much trouble out my mind at ease straightaway as I do not live lovely to look after my father’s house. The house is spotless and could not wish for anything better.

I have worked for this company briefly. I lasted 6 days.

I couldn't continue working for them due to family health reasons, (I was told to have it sorted within a maximum of 48hrs - my dad was severely ill in hospital!) then told if I didn't go back after a week, I would lose my job. I went back against my doctor's advice and due to my own personal health reasons, had to leave. Since then my Wages, P45 & payslips have been with held from me.
I've emailed the 'franchise' manager but no avail.

I will now be pursing this through the small claims court with intention of seeking compensation also.

I WOULD NOT RECOMMEND THIS COMPANY!

I booked a one-off clean with Bright & Beautiful Nottingham in March 2025, paying £216 in advance.

The clean was not completed or carried out as agreed. Despite the branch director, inspecting my home beforehand and emailing a quote confirming the tasks discussed, several were left unfinished. The products used did not match the company’s stated eco-friendly and pet-safe claims (important as I have a dog). Their vacuum was ineffective and the team relied on mine, and they did not wear shoe coverings despite this being described by the director as part of hygiene protocols.

The team were aware the service was time-sensitive as it was required the day before Eid celebrations. A re-clean offered the following day was not a viable option.

During correspondence, I also received another customer’s personal information in error, raising concerns about data handling.

When I requested a refund, the business initially refused and later offered £30. After many months of communication with both the branch director, and head office, no resolution was reached. I therefore pursued the matter through the Small Claims Court. At that stage, Bright & Beautiful head office settled the claim and refunded me.

The process took six months to conclude. Based on this experience, I would not recommend this service as it was not performed with reasonable care and skill. The director was also unprofessional and unreasonable throughout the process.

The team that looks after me are usually Jo Suzanne and Becky.
They are very efficient and friendly and do the jobs I can no longer do, on a regular basis.
I am very happy with the service I receive and can recommend Bright and Beautiful Towcester to anyone that needs a reliable cleaningservice.
They also do ironing and laundry services I understand, although I have not used that so far.

I have used Bright and Beautiful for a couple of years and the service is excellent. Lovely team of staff that do a great job.

I used them for two months on a biweekly rotating basis. They would clean the bathroom and kitchen in every visit and then rotate other rooms. It was nice to have regular cleans, but it was costly and they also never did a clean I was 100% satisfied with but after a couple complaints it was good enough for a few cleans. I would say if you don't clean your house at all, then they are good. If you're like me and clean your house to a high standard (in most places) because you were a cleaner once, they will miss the mark. Simple things like leaving residue and streaks on surfaces, being incapable of properly polishing stainless steel, overspraying onto windows or my pots and pans and not wiping up, not cleaning around the base of my toilet lid (it currently looks worse than it did when they started coming) even though I've showed them the easy buttons to press and remove the seat (I used to do it with one hand; it's not strenuous). Scratches and scuffs on walls was another issue because they'd lean the vacuum piece against the wall for it to slide down. There would also often be different cleaners coming in so you'd have to retell them things. Whenever raised, management was gracious and when an item was destroyed, they refunded the equivalent cost, but overall quality never really improved considering the cost I was paying, so I cancelled and will try and independent cleaner instead. I was always home during cleans and they'd ask me to check things, which I'd only do quickly because I'm working during the day, so I'd miss things, but they offer cleanings where they hold the keys and I wouldn't be able to check anyway, so it seems strange that I'd be asked to check so often. That's what supervisors are for. Anyway, I wouldn't recommend them. The products they use aren't good and there isn't a standard upheld.

We've found Jayne and the teams she manages really friendly and professional. Jayne talked through the frequency and level of service that we wanted and after an initial deep clean have been attending every two weeks. We really look forward to spending time in our house after they've been as it's like walking into a hotel. Clean, tidy, and some nice little touches that make being at home a joy.

Bright and beautiful Portsmouth , what can I say , excellent service , great communication , I ❤️ coming home from work and my house is clean and tidy and smells lush , would highly recommend this company , nearly 2 years in don’t know what I would do without them .

Poor service, sub standard 'Deep clean' had to come back and redo and still not good enough, second week failed to turn up at all or even bother to contact us to let us know. Over charged us too on top of messing us around - Avoid

Just to say a massive thank you to Bright and Beautiful. We are delighted with our sparkling clean home. The team arrived promptly and had listened attentively to what I wanted them to do. They went the extra mile with attention to detail like the placement of cushions and folded loo paper - the ladies were all cheerful, polite and hardworking. Very pleased we chose Bright &Beautiful.

We were really disappointed with the service we received. During the initial walk-through, a lot was discussed and promised both in person and via email. However, when it came to the actual work, most of what was agreed wasn’t done — despite us paying over £300.

What was completed was minimal and poorly done. For that price, all we got was a basic clean of internal windows, one bathroom, and a few window sills. Skirting boards were missed entirely, and the walls and floors — which were specifically highlighted as priorities — were not touched.

They did come back when we raised concerns however, the walls and floors were now out of scope stating that it’s not something they cover despite an email advising what they would do when the quote was provided. Bear in mind, we met at the property prior to any quote being agreed and advised what we needed doing and their confirmation that it would be included/completed.

We needed an industrial clean done as the house was damaged after a rental and the main area of concern was the smell stuck in the floors.

The team could have advised this was not something they could or would be able to do as it was not in their remit instead of billing me over £300 and I could have went elsewhere and used someone that was able to complete the job.

The management of bright and beautiful based in NORFOLK are bitxxy and very unprofessional indeed.
The Manager of the company in norfolk (E) is a qualified solicitor.(E) is very intimidating towards staff members.knows exactly what
loop holes she can jump through as she has a great deal of knowledge about Law.
One of their employees was stabbed with a customers insulin needle on a clean and had to go to the hospital to have a blood test. This was all covered up and management advised their employee
not to tell the hospital the customers name as she didnt want to loose his cleaning contract.
The management and staff all slag one another off behind eachothers backs.

I would strongly advise that anybody thinking of joining this company to be vigilant.
The company in Gt Yarmouth struggle to employ staff as it is because of the reputation of the management.

We asked Bright & Beautiful to clean our house, we had an initial consultation and then they set their first date. Previously we had one cleaner who did the whole house in 3 hours. They turned up with 3 cleaners over two hours and did frankly an awful job, dust still everywhere, never emptied bins in bathrooms, all round poor job. When I challenged the manager over the phone, he never apologised but just made excuses. Cost £120! for the clean and over £92! for a small amount of dry cleaning, £212 bill in the end. Ridiculous company that won't be around for long if they operate like this. Oh and message for company, don't bother responding to this by saying "You'll investigate blah blah", it's all hot air that does nothing, if you truly respected customers you would have given a massive discount and said we value your business and will try harder.

I had arranged for a full house clean of a new house I'm moving into, and she sent a wonderful team of friendly and very capable professionals.

Carrie Ann, Stacey and Josie were all so warm, kind, polite and had a good sense of humour which is very much appreciated when you're overwhelmed about a house purchase!!

I didn't think the house seemed too dirty and that outsourcing cleaning was a luxury I should be saving on! However, the house is now beautifully clean; every nook and cranny! They did a far better job than I could have and indeed it would have taken me considerably more time (and stress)!! It's a weight off my mind and I couldn't be happier!

I would recommend them to anyone and look forward to using their services in the future xxx

We are a couple of cleans in with Bright & Beautiful Wakefield and we’re very happy with the quality of the clean. We had a deep clean first and the team were so thorough, we’re now into our regular cleans and the house is spotless when they’ve been. Friendly team and the same each time so we get to know who we have in our home. Would highly recommend.

Thanks to the ladies from Malvern! Again they helped me in a way that they were not expecting when they arrived and the response was ‘no problem’ and got it all done. All the teams can be relied on to go the extra mile, it’s like living in my own private hotel.