Bright & Beautiful Avis 

691
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I paid Bright & Beautiful Huddersfield branch nearly £400 for a deep clean to get the house ready to put on the market. My vintage dressing table was damaged and my kitchen was not cleaned at... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was just moving back into my house after more than 2 years away and the house had been left in a disgusting state by a temporary occupier. I had arranged deep cleaning of the property in advance wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently went to visit my brother, and I was absolutely delighted to see his house looking so beautifully clean! As he lives on his own, it can be really hard for him to keep up with all the housek... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ I’m extremely happy with the service from Bright and Beautiful Cleaning Company. They did a fantastic job cleaning my house last week, and I really appreciate the care, attention to detai... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de ménage

Écrit par l'entreprise

An award-winning concept in domestic cleaning services. We provide eco-friendly cleaning, tidying, laundry and ironing with the highest standards of security and service.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

691 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(691)

65 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have been using Bright & Beautiful…since September 2024

I have been using Bright & Beautiful since September 2024. All I can say they are brilliant!
They are all very professional & Mike communicates very quickly when I have a query.
Even when I have to have a clean at short notice in my property let he always tries his best to help.
All I can say is thank you to all your teams of cleaners and to Mike.

15 mai 2025
Avis spontané
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Réponse de Bright & Beautiful

Thank you for your kind review and for being a long standing customer with us! We are so glad to hear you are pleased with the professionalism and communication from the team.

Thank you again,
Millie

Noté 5 sur 5 étoiles

Great service again

This is the second time we have used Bright and Beautiful in Rugby.The team once again did a great job. Staff are very professional and we will definitely use them again… thank you

13 mai 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Pieter,

Thank you for taking the time to leave a review about our Rugby team, we are so glad you have been happy with both experiences you have had!

Many thanks,
Millie

Noté 5 sur 5 étoiles

Neville and his team are just wonderful…

Neville and his team are just wonderful! Nothing is too much trouble and they are super polite and attentive. I am always delighted with their service! I can't recommend them highly enough.

9 mai 2025
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Réponse de Bright & Beautiful

Hi Noel,

Thank you for your kind review of our team! We are so glad you're happy with our services,

Kind Regards,
Millie

Noté 5 sur 5 étoiles

Made my house look like a hotel

I booked Bright and Beautiful for a spring clean. OMG I hardly recognise my own house. They don’t just clean it, they make it look like a hotel. Little touches, blankets rolled, towels all perfect. They are Amazing. Highly highly recommend. Also do a bit of ironing for me, super flexible, super speedy and just a lovely team. So glad I found this lovely business.

8 mai 2025
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Réponse de Bright & Beautiful

Hi Sally,

Thank you for taking the time to write your review of Bright & Beautiful. We're delighted to hear you are pleased with your spring clean, ironing and our teams finishing touches!

Thank you again for your kind words
Millie

Noté 1 sur 5 étoiles

Do not work for this company

Do not work for this company
They don't pay you.....I did a day's trial and did not get paid

They will use you for work then if they don't like you for some reason they ignore you and don't reply to your emails phone calls

I was told I would get two days work trial but only got one and didn't get paid

I did my work trial at Derby

7 mai 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Sarah,

Thank you for your review. We take this very seriously and are launching an investigation. We have requested your information via Trustpilot, please may you also provide us with the location you did a trial day for.

Thank you,
William

Noté 5 sur 5 étoiles

Deep clean by team Worthing

Bright & Beautiful have just completed their first initial clean of my flat and I am absolutely delighted with the results! Katie and Gina were superb. It's the little touches that make the difference too - apart from having a beautifully clean and fresh smelling home they added finishing touches like folding ends of toilet paper, making the bed. All things which are beyond expectations. And a lovely card left in the kitchen from the team thanking me! I can honestly say that if this is the usual standard, I am in for a wonderful experience. Account manager Lauren did an intial walk round with the team and again, was superb. I cannot fault them.

2 mai 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Steve,

Thank you for your review! We are really grateful to hear that you are absolutely delighted with Bright & Beautiful! We are happy that we exceeded your expectations! Again, thank you for your review, we really appreciate it.

Kind regards,
William

Noté 5 sur 5 étoiles

Brilliant work

A big thank you for the fantastic job you did with our end of tenancy cleaning. The place looked spotless, and your attention to detail really stood out. Your professionalism and efficiency is highly appreciated.
I’ll definitely recommend your services to others and wouldn’t hesitate to use you again in the future.

Thank you once again and may you and your team keep up the good work.

22 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Anna,

Thank you for your review of Bright & Beautiful! It is brilliant to hear you are happy with your end of tenancy clean, and to hear you call the results fantastic! Thank you for your recommendation, we really appreciate it.

Kind regards,
William

Noté 3 sur 5 étoiles

We took their service in Harlow

We took their service in Harlow.
Highly impressive initial meeting and 1st clean. The standard just kept falling thereafter. Such a high premium cost should reflect in the service too, but I was paying mare than 100£ for the most basic clean that can be done by anyone in like 20£.

25 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Priya,

Thank you for your review. We're sorry to hear that you are unsatisfied. Customer satisfaction and service quality is very important to us, as such we would like to investigate this for you. We have requested your contact details via Trustpilot, if you are able to provide us with your details at your earliest connivence this will assist our investigation.

Thank you,
William

Noté 5 sur 5 étoiles

I am very happy with the cleaning team…

I am very happy with the cleaning team from Nottingham. They are friendly and efficient and leave my home sparkling clean. I love the products they use. Throughly a professional team.

17 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Dawn,

Thank you for sharing your review. It is great to hear that you are very happy with the efficient clean and eco-friendly cleaning products we use! We appreciate it!

Thank you,
William

Noté 1 sur 5 étoiles

Cleaners stole money

Pretty sure some of their cleaners stole money from my kitchen. I also overheard one of them talking about things in my bedroom. Bad company. 👎

30 juin 2024
Avis spontané
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Réponse de Bright & Beautiful

Hello,

Thank you for your review, we take this very seriously and appreciate you raising your concerns. Please be assured we will look into this and resolve the matter for you in a timely fashion. We have requested some of your details through Trustpilot so we can investigate this for you.

Thank you,
William

Noté 5 sur 5 étoiles

Positive experience with Bright and Beautiful Worthing

We are delighted with our recent deep cleans by Bright and Beautiful (Worthing). The team who visited on two occasions were thorough, professional and very skilled. They were also very respectful of being in someone’s house and we felt totally at ease with them present. Our house was left looking and smelling fresh and new and we have now set up regular visits. Highly recommended.

21 mars 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Michael,

Thank you for your review of Bright & Beautiful. We are proud to hear that you are delighted with our service, finding it thorough, professional and being a service you highly recommend. We really appreciate it.

Thank you,
William

Noté 1 sur 5 étoiles

Wrote a negative review about theft…

Wrote a negative review about theft from cleaning team that happened from our home 5th February which was a piece of jewellery over £2,000.
Situation was not resolved after police getting involved even after interviewing staff. We were told unless actual evidence of someone taking the item they could do no more.we have cctv footage of only the cleaning team entering the house other that ourselves during the time the item went missing!! Plus big discrepancies about the stolen item. It was hanging in the same place where it always is on a jewellery stand but the staff member interviewed said it was in the table and she moved it to clean!!
We were told from the Redhill firm that as far as they were concerned the case was dropped! Even though there website clearly states they are fully insured to keep your home safe!! Feel let down by this company especially as we chose them for there strict security protocols and fully insured status and feel violated
that our home was not protected by there staff and they are refusing any liability.
After my first negative review which was posted 25th March 2005. Bright and beautiful cleaning replied back on the 26th asking for my details to contact me saying they would like to contact me Regarding the issue. Reply as states to follow….
“Strict security is very important to us and we stand by our assurances as such we would like to investigate this for you. We've requested your contact information via Trustpilot.”
I gave all my details to trust pilot and have still not had any contact from Bright and Beautiful homes! I won’t be giving another chance for them to contact me to resolve this before I have to take legal action against them

5 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Non-judgemental home cleaning

Bright and Beautiful lived up to their name. A bright happy team came and worked together happily to give my home a deep clean. They left leaving my home bright and sparkling. Definitely booking again and would readily recommend.

10 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Fiona,

Thank you for your kind review of Bright & Beautiful. We are delighted to hear you are happy with your Bright & Beautiful clean and our team. Thank you very so much for your recommendation.

Thank you,
William

Noté 5 sur 5 étoiles

Fantastic and professional job of my…

Fantastic and professional job of my house . Very reliable and on time . The best deep clean my house needed after big party for my family .. ill be using them again and again xxxhappy customer .

31 mars 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Tammy,

Thank you for sharing your review! We are very happy to hear your find Bright & Beautiful to be very reliable and always on time, and to hear you are very happy with us and will be using us again!

Much appreciated,
William

Noté 5 sur 5 étoiles

Amazing service

Amazing service, 100% recommend!
Lovely, friendly & reliable, and the house looks and smells beautiful ☺️

7 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Claire,

Thank you for your kind review! We're so happy to hear that you found Bright & Beautiful's service to be amazing and we are delighted to hear that you would 100% recommend us!

Thanks,
William

Noté 5 sur 5 étoiles

Excellent service

When I had an operation at short notice I needed a spotlessly clean house to return to. Silvio was really helpful in arranging for Melissa and Louise to come at very short notice and do a major deep clean. The whole place is now spotless, and I have asked them to come back once a week for the time being. If they have begun as they intend to go on, I hope this will be a long lasting relationship!

7 avril 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Paul,

Thank you for sharing your review of Bright & Beautiful. We are delighted to hear that you appreciate our ability to clean on short notice and how we left your home spotless.

Many thanks,
William

Noté 5 sur 5 étoiles

Great company will use them again and again

From start to finish Mike and the team were great to work with. Fast on the estimate (was a very big job) and on the day itself the team were super friendly, helpful and really hard working. 100% will use them again and again.

19 mars 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Jacob,

Thank you for your review. We're happy to hear that you found Bright & Beautiful to be great to work with, fast and really hard working.

Thank you,
William

Noté 5 sur 5 étoiles

The standard of cleanliness was…

The standard of cleanliness was excellent. Very competent young ladies.

24 février 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Gwen,

Thank you for your review. We're delighted to hear you call your Bright & Beautiful clean excellent.

Thank you,
William

Noté 5 sur 5 étoiles

Voni and her team did an amazing job!

We had Voni and her team carry out a deep clean service on our 5 bed house. We're delighted with the outcome, careful, conscientious and so friendly. We'll be retaining Voni on a fortnightly basis. 100% recommend! (Aylesbury / Thame HPxx location).

15 mars 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Richard,

Thank you for your review of Bright & Beautiful. We are grateful to hear that you were delighted with your clean and friendliness of the team.

Kind regards,
William

Noté 5 sur 5 étoiles

A-maze-ing!

Having read previous reviews on Trustpilot, we contacted Samantha and asked if she would be able to carry out a deep clean on our mother’s flat, with not very much notice. She came and quoted and did the clean 2 days later. The flat is absolutely spotless!! They all worked so hard and did an amazing job. We would definitely recommend.

12 mars 2025
Avis spontané
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Réponse de Bright & Beautiful

Hi Karen,

Thank you for your review of Bright & Beautiful, we are delighted to hear you are happy with the fast turnaround time and spotless clean! Thanks for the recommendation!

Kind regards,
William

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