Brindley Group Avis 

Extremely poor service – over 6 weeks and my car wasn’t even diagnosed

Unfortunately, my experience with Brindley Nissan Cannock Service Centre has been absolutely appalling.

My Nissan Juke Hybrid was recovered to them after breaking down and displaying an HEV system malfunction. They had my car for over six weeks and did not even manage to diagnose the fault during that time.

The communication throughout was terrible. I had to continuously chase for updates myself and was repeatedly promised callbacks that never happened. Taylor, who was dealing with my case, was particularly unhelpful. I found her manner rude on occasions, and despite being told I would receive calls back, they simply didn’t happen.

I was eventually told that their Nissan diagnostic equipment/system wasn’t working and that they couldn’t tell me when the problem would be resolved. What makes the situation even more frustrating is that I had asked weeks earlier whether my car could be transferred to another Nissan garage so it could actually be diagnosed, and I was told this couldn’t be done.

After more than six weeks of getting nowhere, I had to escalate the situation repeatedly through Nissan Customer Services. Nissan eventually arranged for my vehicle to be removed from Cannock and transferred to another Nissan dealership – essentially the solution I had suggested weeks earlier.

Even the receiving Nissan garage appeared shocked when they heard how long Cannock had kept the vehicle without being able to diagnose it.

I completely understand that equipment and technical problems can happen. What I don’t accept is leaving a customer without their vehicle for over six weeks, providing virtually no proactive communication, repeatedly failing to return promised calls, and offering no effective alternative until the customer continually escalates the situation themselves.

This is a nearly new Nissan that broke down and needed manufacturer support. The experience should not have been this difficult.

Based on my experience, I could not recommend Brindley Nissan Cannock Service Centre. The lack of communication, customer care and urgency was completely unacceptable.

The experience at Brindley Mazda Wolverhampton was fantastic because the level of service is second to none. The team are always friendly and very knowledgeable . As always thankyou for your help "

A very helpful sales person, Lee Stackhouse. Throughly professionnal. No pressure applied to purchase.

The staff at Brindley Hyundai Cannock were good because both John and Sarah helped us with the selection and buying process in a friendly but with very professional manner. I would certainly recommend this company.

Excellent experience

"Brindley Mazda Wolverhampton were great, Keith was tolerant with all of my ever changing asks and was the consummate sales representative (this from an Account Director myself)."

Tony was great and made the whole process really easy and quick !

The staff at Brindley Hyundai Cannock were good because John was very clear on all the explaining that I was asking questions for. He is a top man even helped out with little tricks that the car had. Thanks to John very helpful and very kind

Great service, friendly staff. Good value for money

A great experience solely because how lovely the salesperson, amy, was. Offered things before me asking for them, honest and very polite. Definitely would deal with them again if i wanted to chsnge my car and they have what i want

I purchased a used Mini- Countryman from Honda Brindley. From the moment that I showed an interest in the car, to the sale and the aftercare -I have received excellent service.
Tony and Stephanie have been especially wonderful, going beyond any service I have received from previous dealers. Nothing seems too much for them and they always get back to you when they say they will. They have a personal touch to their customer service that is hard to find these days. They told me that many of their sales come from returning customers. I am not surprised. I highly recommend this garage! Tracey

First purchased an Hyundai i10 from John Ellis at Brindley Cannock in January and he was polite, friendly and very knowledgeable and explained everything. So, when it came to my turn and we returned to Cannock to buy a pre reg i20. Again we went to John and just as for the first car he treated us like friends and not customers and remembered our names.
He ran through everything about my purchase of the i20 and when we collected it on the first of august all the paperwork was ready to sign. He did everything necessary for the changeover and the car was really well presented for me. We are definitely going to use Brindley Cannock again, they even sorted out a service plan for me within minutes. Can’t thank John and the Brindley team enough , they deserve the 5 star rating

Friendly efficient service, no pressure selling. We got the car that we wanted at an affordable price. Jacob, our salesperson was very helpful.

I was happy with the service at Brindley Mazda Wolverhampton because I was made welcome was given good advice throughout the process.

Great dealership at Cannock, sales and support staff where great.

Keith very helpful. Answered all questions and made us feel at ease. Josh also very helpful when handing over the car. Both staff very friendly and easy to deal with.

Honest and down to earth, not pushy.

Could not fault them, freindly and very helpful, actually saved money due to helpful advice on my old car which was fantastic so thank you Ajay 👌

PAID A PREMIUM FOR A PROMISE THAT WASN’T DELIVERED

I deliberately chose an Approved Used vehicle from an authorised Hyundai retailer rather than buying privately. Customers pay a dealer premium because they reasonably expect proper inspection, preparation, quality control and the reassurance of the Hyundai Promise.

In my experience, that reassurance proved largely meaningless.

Before purchasing remotely, I specifically requested a detailed video to ensure there would be no surprises concerning dents, scuffs or wear. I was subsequently told that the salesperson was “seriously struggling to find an issue with the car”.

The vehicle was delivered with numerous undisclosed defects: dents, chipped paintwork, wheel-arch and bonnet damage, torn interior trim, a fractured rear light cluster and a torn driver’s windscreen wiper that failed to clear the glass properly.

I travelled back to Wolverhampton and spent approximately six hours at the dealership while some defects were repaired. Brindley replaced the fractured light and addressed several physical issues, but Apple CarPlay remained unresolved despite being raised during my visit. I was told that the car was ready—not that further diagnostic work remained outstanding.

Brindley also stated that it would reimburse my travel expenses and provide lunch. Neither happened.

The most serious concern is the apparent absence of the required pre-sale inspection. Despite repeated requests, I have never received the original inspection checklist. The only preparation checksheet supplied was completed ten days after delivery and records a higher mileage, meaning it cannot be the pre-sale document.

The final complaint response then described the fractured light as merely “scratched”, claimed I left before CarPlay could be checked and referred to an alleged full-price repurchase offer. I have seen no contemporaneous evidence supporting those claims.

The matter is now with The Motor Ombudsman.

Buying through an authorised dealer should provide greater confidence than a private sale. That is precisely what the customer is paying extra for. Based on my experience, Brindley Hyundai Wolverhampton fell well short of both the expected dealer standard and the Hyundai Promise.

Sales women very good, polite , helpful and made me feel at ease