Brosa Avis 688

The customer service was excellent from the sale to the delivery, they accommodated our needs so well and got the items to us promptly. The cabinet we purchased is so unique and such great quality. No complicated assembly, easy and quick to put together. We purchase the item online and it was exactly as described. Definitely revisit them in the future!

I love my Brosa Romulus table. It looks very stylish and is good quality. The only thing small downside is that it's made of 'engineered wood' and not real wood, which is noted on the product description but I just didn't read it properly. But overall, I'm very happy and the delivery guys were great too.

Ordering the lounge fitted to our taste and need was pretty straightforward.
We also had the option to select the date of delivery. We had updates every now and then till it reach our home. It was perfect and as described in the website.

This company and its employees have Great communication and are really reliable with there time schedules, have a very great experience and i definitely love the products

Over 12 weeks I have waited for my lounge to be delivered despite when paying it was guaranteed to be delivered within 5. When ever I chased it up it was still “in the shipping container” so I guarantee it’s not Australian made as they claim which is very disappointing and the expered delivery date continued to be pushed back time and time again. I finally got booked in to have my lounge delivered, confirmed date time and address only to find out when they didn’t show up that the delivery was “unsuccessful, not handed over” and I was asked to rebook. I am in my office which looks out to the road so I know I did not miss them. There was no communication through out this whole process, they can’t find out why it wasn’t delivered because the coordinator isn’t on shift despite it being 10:30am. Absolutely discusting service. Do not waste your money!!

Communicated really well with delivery process. Quick and efficient. Table I purchased was easy to put together and beautiful. Recommend highly for there fantastic service.

We purchased the Como Motion 4 seater with chaise in nickel grey and love it!
Super comfy and great space for lounging.
We have gotten so many compliments from family and friends, and they're surprised when we tell them the price too.
Communication around the delivery including the minor delay was clear and timely.

I got in 24 hours after a sale ended. I engaged one of the Brosa staff on the chat function online. The staff member quickly advised that because the sale had just ended they were happy to honor the sale price. An invoice was sent to me very quickly for payment. The delivery team was very streamlined. No issues at all. The perfect experience.

Online shopping with Brosa was easy, delivery was on time and their added assembly option was amazing

The customer service provided by a Brosa has to be one of the best experiences I have had. They prioritised communication and identified how they can service their customer to the highest of standards and there were no surprises when it came to purchasing or receiving my item.
As a team they should be extremely proud of for recognising what it means to shop online and the desired experience the customer wants.
As consumers, great quality products, well priced, great service and communication. Don’t hesitate to buy from this business.
Delivery guys were very polite as well!

Bethnal Adjustable Bar Stool

Excellent stools, really nice to look at perfect craftsmanship

I found the website easy to navigate, the choices of TV cabinets was good, and ordering and paying was made easy. The customer service is exceptional and was followed through to completion. We love our new TV cabinet, well made and visually besutiful. We paid for a delivery and installation service which is second to none. Two guys swiftly unpacked , installed and removed all packaging.
We’re very happy indeed.

Easy ordering, very good service, delivery was quick and communication was great. Very nice company to deal with. Loved my chair, it’s good quality and very comfortable.

I never write reviews, but this was honestly some of the worst customer service I’ve ever had. Months of going in circles, and emails that staff didn’t even read or respond to properly. Then finally got a delivery date and then was told they didn’t actually ever book it in and so it got delayed another few weeks!! Wouldn’t rectify the issue, and took forever to respond and follow it up. Days and a week between emails at times. Said the delivery company had the product and the delivery company said they never even got it! So unorganised and so much stress and effort to deal with.
Then one product I ordered was over another month away so I cancelled it prior to delivery and then they charged me a huge delivery fee saying that it was already picked up and on the way when the delivery hadn’t even been booked! So they charged me for return delivery when it hadn’t even left yet! The delivery company called me and said they didn’t even have the item! So now they won’t refund me and are ignoring the issue. Such a stressful experience with little care from the staff who were never upfront to begin with. So disappointed I really thought from reviews they were going to be a great high quality company, really left me disappointed and frustrated.

Love our new Brosna sofa, stylish, comfortable and great price - perfect for the teenagers hangout they just lounging round on it - so comfy

Bed frame in stock Purchase date 30/7 , 18/8 ANC informs me of proposed delivery date 30/8 . I move commercial cooking equipment from State to state for my business and never seen such turnaround times Purchased a mattress from Melbourne 5 day turnaround . Will be sleeping on the floor till frame arrives . Very disappointing

My item arrived from Brosa and was so much more than I expected. The service was impeccable. Whilst delivery days changed etc the team were so accommodating and helpful. I highly recommend Brosa from a customer service perspective but also the quality of the item I received is absolutely beautiful!

Purchased a couple of beautiful outdoor items online only to discover one of the items was now significantly discounted when I returned to the site a week later to consider adding more to my order. Contacted Brosa and spoke with Rica who was able to offer me that discount as well. Already excitedly awaiting my purchases and warmer weather - now even more so!

The purchase process, delivery & construction of the bed base was all so easy. no problems at all. Even the sample of the material sent to us, prior to purchase, was a bonus.