Caffyns Avis 

Outstanding customer service from the team at Caffyns CUPRA Worthing. My warranty claim wasn't straightforward, but they took the time to review it properly and ultimately reached a posititve outcome. Professional, fair and genuinely customer-focused throughout. A great experience that has reinforced my confidence in both Caffyns Worthing and the CUPRA brand.

Wonderful experience at Eastbourne Audi..

Due to finding myself in a horrific position regarding a new Audi Q5 purchase from Forces Car Direct/JCT600 Lincoln, I reached out to Eastbourne Audi for help.

They took management of the situation (which they didn't have to) and began the process of getting some of the rectification work done to the vehicle. Kept me informed literally on a daily basis (far beyond what FCD/JCT have done) and were empathetic, polite and understanding throughout the whole process.

Can definitely recommend A+

Darren from Sales and Ellie from Service were exquisite. Really played big parts in transitioning over cars. Thank you both. Shout to both and the rest of the Worthing show room team.

Brand new Audi Q4, owned for 4 weeks before it broke down, been with Caffyns for over 5 weeks now and been told that the spare parts to fix my new car are not available in the UK or Germany and no idea of when the parts will become available, generic emails to say that they are waiting on parts and lots of chasing by me for updates.

Not sure if this is an issue with other Audi dealers but Audi UK are equally as ineffective, have a brand new £50k car that's unusable!

The first and last time I will get an Audi, never again.

This is to matthew taylor at the Brighton branch!
I had a very good experience I’ve been with Caffyns for almost 3 years now and today I just got my new car they made sure I got exactly what I wanted made sure it was all perfect had very good communication and were very patient with me and my inpatient self😂 got the car earlier than expected and over all I’ve been very well looked after. (Matthew taylor) Brighton branch.

I purchased a new very dangerous and broken car from them back in November, after having it repaired for 3 months and still the emergency breaks still locking on for potholes and catseyes i gave it back.

They have said they dont have the equipment to investigate the issue, and are therefore marking it as resolved.

I am still fighting to get a refund after i hand deliverred a Notice of Vehicle Rejection on the 30th December 2025.

We are nearly 6 months after purchase and you are still fraudulently taking money out of my account for a car you have in your posession.

AVOID AT ALL COSTS

I would give zero stars if I could!

I have never been so frustrated with a dealer in all my 20 years of owning cars.

From the purchasing process, I was messed around and should have turned away whilst I had the chance. The car was supposed to be ready on an agreed date (a week after leaving a deposit), serviced and mot’d yet I called the day before to find out nothing had been done and they pushed back the date a further 3 days.
Called again a day before to be told that someone had forgotten to put it through the workshop and nothing had been done again.
Picked it up finally (in the rain) only to find that a day later once rain stopped that they didn’t fix the paint imperfections as promised and they also hadn’t reset the service indicator inside the car nor updated the service book, so I had to take the car back. I noticed they hadn’t even topped up the washer fluid which raised my concerns if any servicing had been done at all.

After a week of ownership I became aware of a knocking noise from within the car, it did it when I first got the car but it became obvious it shouldn’t be knocking, so I took it back, they told me they couldn’t hear anything even though it was obvious! They fobbed me off and told me they lowered the tire pressures to fix the issue?!? Which is ridiculous, I used to be a mechanic and this was just taking the mick.

Not long after, as the weather improved the car had developed an additional noise, a clattering noise from outside which was very loud when going over holes and bumps on the road.
I took the car back a further 4-5 times for this, including taking out the mechanics who confirmed they could hear the noise.
Yet time and time again they reported they couldn’t find the issue or could apparently no longer hear it but then could hear it when I pointed it out to them.
I could see via the cars app that they spent the minimal time possible to work on the car, most likely because it was a warranty job.
In the process of their minimal investigations, they found it had missing brake retaining clips (which is a major mot failure) therefore should not have passed their initial mot, then on the last time they sheered a calliper carrier and spent more time focusing on that than dealing with my issues reported 5+ times. As that time they just left the car until the new part was in, fit it then told me they couldn’t find the noise, but they hadn’t looked into it!! It was clear they had no intention on finding this issue. They had also used the ‘lowering of tire pressures’ fob off on me a second time too, even though they had already done that and it was obviously not going to stop a suspension from knocking!!
The second to last time they had the car they had left it sat in their carpark for days, covered in bird poo which then damaged the lacquer on the roof, they also damaged the freshly ceramic coating by dry washing the car when it was there for 1 day and didn’t need cleaning, when I had asked them not to wash it.

Within my rights I told them that I wanted to refuse my car as I had reported the issues to them within the first 30 days of owning the car. They had not been able to find the issues reported, mostly because they were not bothered or didn’t want to spend the time to investigate. I was fully within my rights to return the car for a refund minus fair milage and yet they completely refused and told me to complain to the ombudsman
They also told me if I wanted rid then they would give me £8k less than I paid for it which was rock bottom p/x price as I had looked into it and other companies were offering £2k more than they were.

I would not recommend this dealer to my worst enemy, they are selling used cars which have clearly not been inspected and have faults, hoping you just put up with them. If you have any issues under warranty they will spend the minimum time looking at your car and fob you off with silly excuses, say there’s nothing wrong or just say it’s supposed to do that which is complete nonsense.

Save your sanity and buy somewhere else

I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourne Caffyns have such knowledgeable, helpful and responsive staff. From sales to service they have been first class so far. Mind you, I haven't seen an invoice, yet...

It has been an extremely pleasing experience dealing with Caffyns Volvo. Given that I am 150 miles from the dealership, the process has been seemless. Sales person Paul Masterson went above and beyond to ensure that I was kept informed at every stage of the purchase and is a credit to the organisation. The delivery/collection of vehicles was abley completed by Nigel who despite the prospect of a long journey home, took time to explain various features of the car. I would definitely recommend Caffyns.

I’ve dealt with main dealers for all my vehicles across multiple manufacturers. So far Caffyns are the worse of them all. My VW went in for a routine service and I was advised that the technician ‘had damaged some wiring’ during the spark plug change. Initially the advisor asked me to pay for the repair which I declined and advised that as they had confirmed the technician had damaged the car they should cover this cost. Common sense prevailed but the repair wasn’t completed correctly and this resulted in two coil packs needing to be replaced, again I was asked to pay until I reminded them of how the fault started and that I had an extended warranty. They then used the extended warranty to cover the costs of the repair which I felt was not appropriate. This took 3 visits and multiple days without transport. I asked Richard Walker (After Sales Manager) to contact me to discuss my experience and after a number of days I emailed him and finally got a response. The response to my concerns took no accountability and almost suggested I wasn’t telling the truth on how the problem arose, he missed the point. Unfortunately this experience results in me having lost trust in Caffyns to service my car. Beyond this issue the up selling attempted during service proves it’s just a money spinning play as my service plan covers what is VW required so be aware. Overall disappointing and the management don’t care about customer experience. Maybe the dealer principle will respond direct to discuss but doubt it.

Avoid Caffyns Audi Eastbourne.

I purchased an Audi RS5 from this dealership and it has been one of the worst buying experiences I’ve had. The car was delivered with multiple issues, including extremely loud and embarrassing brake noise at low speeds, air conditioning faults, and paint damage. All of this was reported immediately.

The car was taken back by the dealership, and I was told that multiple engineers had driven and checked the vehicle and could not find any issue. This was incredibly frustrating, as the brake noise is constant and obvious to anyone driving the car. When it was returned, the problem was still there and even worse.

What followed was even more disappointing. It was agreed that another Audi centre would carry out a proper diagnostic inspection. I demonstrated the issue in person to the technician, yet the inspection that was promised was never actually carried out. Instead, the two garages decided behind the scenes that a basic visual check from 3 months prior would be used to dismiss the problem. No report was provided and I was told the car was 'safe' and 'to standards' yet not one person decided to investigate what was actually causing the fault.

I have just had to have the car MOT'd and the brake discs were highlighted as needing repair and have been below the manufacturer standards for a while, which is what I had reported from the outset.

Throughout this process, I have felt completely dismissed. The focus has clearly been on avoiding responsibility rather than properly investigating and resolving a genuine issue that was reported on day one. Audi Eastbourne have insisted on using old footage of vehicle checks from previous owners rather than actually investigating an issue where they know they are at fault

This is not the level of service you expect when buying an Audi Approved Used vehicle, and I would strongly advise anyone considering purchasing from Audi Eastbourne to think very carefully, make sure they confirm and validate everything in video for you and that you do not accept the car if you find any faults on delivery especially, if you are purchasing from a distance as they will attempt to do everything they can to walk away from their post sale responsibilities.

Extremely poor experience from start to finish.

Don't put a car in here to be repaired. Could drive car in but they wanted to charge us extra to 'put it back together' for us to drive it out. Very poor customer service.

Don't use this garage. They want to charge me for something than they did for free before. They have increased the prices but the service is much worse. They removed the car wash station too so they don't wash the car like other Volkswagen garages.

Bought the car from them 4 years ago, recently asked for a quote for 3 repair items, I was told they would have to run a diagnostic check first and charge me £120 + vat for it, I said but I already know whats wrong with the car. I have an OBD device I know the fault codes and exactly what needs doing but they wont even quote a price without me paying for the diagnostic. Said they would speak to servicing and call me back but surprise surprise I never heard from them. By the way a complete diagnostic check using my OBDeleven device took me under 1 minute to do, you plug it in under the dash and get an immediate read out to your smartphone. I think it’s a scam for Caffyns even to charge for this at all.

Bought a new Skoda Elroq from Caffyns Tunbridge Wells Kent. The salesman Mark Harris has been amazing, all our questions answered, help and guidance given. it’s been a pleasure dealing with Mark and the car is a joy to drive. Thank you Mark.

We purchased a new VW Golf from Caffyns Volkswagen Worthing and had a great experience. Rob Skinner and Kayle Farman were very helpful, everything was organised smoothly, and the staff were welcoming.

We were told by our local garage the warning light on our car needed a mains dealer check. The problem had been diagnosed (for £60 by local garage) and Caffyns charged anothed £120 to redo this. Within an hour of them having the car we were sent an email asking us to confirm were happy to go ahead with work. This was just a tick box on the email. The cost for work was almost £16,000 (yes sixteen thousand pounds). Phoned the garage, told them we did not wish to proceed with the works. Within an hour we were being bombarded with texts and emails 'buy your new Seat now, £500 off', etc etc.
It seems they would like to sell you a new car (finanace).......
Found a gearbox specialist to do the work for a fraction of the price.
Sharks! Avoid if you possibly can!
As an aside, as a woman going into this garage, its a throughly unpleasant experience. You are made to feel stupid and second class. Fellow women there are better places to buy and get your car serviced/repaired.

We hade a purchase a new VW Golf from Caffyns Volkswagen Worthing absolutely delighted with Manager Rob Skinner and amazing Sales executive Kayle Farman everything was well organised. Very friendly staff

Everything was explained and done in a professional manner.Buying a used car can be a little bit worrying, but this was a smooth process.All the staff made me feel like a valued customer.

I recently purchased a 2021 Audi Q2 from Caffyns in Brighton, and the experience was amazing from start to finish. Simon Huxford was helping me to go through the entire process, from the test drive to signing the paperwork, was efficient and stress-free. Noting that they followed up or quickly resolved a minor post-purchase issue shows long-term commitment. Highly recommend this team!