Caffyns Avis 

Jon Hards consistently demonstrates exemplary performance in his role. From start to finish, his customer service skills are outstanding. I always felt valued as a customer and appreciated being kept informed throughout the entire process regarding my car.

Friendly Staff, kept informed through out repairs, great customer care.

Excellent service from start to finish. All staff met were v professional and courteous. The information given was thorough and supported by evidence. The video of the MOT was really helpful to evidence the problem I had with the headlight beam. Also the staff were very patient when I asked for some time to see if I could get quotes from elsewhere for the remedial work.

Where do I start, the car went In for a routine service after having done less than 1000 miles { lotus emira} at the start of August I was told it had 7 yes 7 recalls !!
Fine not their fault !
24th sept still not got car back.some warranty items need sorting which I found out after a week or so. It needs to go to lotus !
I’m a busy person so left assuming it was being sorted, nearly 3 weeks pasted and nothing ! Chased up and we are waiting on lotus !!!
Not happy and said so no communication whatsoever and I asked politely for them to chase and keep me informed .
I have had little contact and chased today to find out that they have got nowhere with lotus !!!
My real problem is that Megan seems so laid back, it has caused me offence she is not interested in reality and tried again to poo poo me ( not the first time we have spoken)
I think the car should be back with me by now, it’s lucky I have other cars I can use .
The service, communication and the whole experience from them Is awful.
It is a joke, I only expect a reasonable exp, I will review my legal rights under the warrant as they are blaming lotus !
Little do they know about my background in the legal system especially in the insurance and warranty sectors.
I have made my point today let’s see what Megan or her manager/boss does.
I simply want my car back !!

Lotus your next !!

Warning be careful where you service your car!! Supposedly a main dealer !

David harvey

Hi recently purchased new q5 more than happy with the professional and curtious service received. By Andrew Backley and the the team at caffyns Brighton thanks again Phil and Paula

Nigel in the sales department did everything he could when answering my queries regarding a long distance transfer of a used car (I’m not local to this dealership). I wasn’t able to commit to a purchase but would definitely consider Caffyns again if more local to Ashford.

The service was ok,
I waited for my car to be serviced , & was shown to the waiting area & served a hot drink, I sat down with my newspaper , hoping to relax for a couple of hours.
Instead, almost straight away a man sat down at the next table, with his laptop, started talking loudly on phone calls continuously,
I kept looking round ,but he didn't seem bothered, then after about half an hour a lady came to sit down & immediately went up to him, to not talk so loudly , as it was upsetting others
he didn't like it, & said it was an office
space & he had to work!
It spoilt my day & gave me a headache.🤕

Good service

Really smooth experience I dropped the car off at 8 and received the call around 2:30 to confirm the service was done and all was good. I also got a video showing tyre wear and brake conditions. Katy was awesome as ever and it was really positive. Car washed and two free bottles of water in the console for the way home 😊👌🏽
Only slight issue was I booked the service a good few months before and had long forgotten it was coming up on the Monday- the email reminder came through the day before, Sunday and it was lucky I checked my mail as I could have missed it otherwise. Maybe give a couple days notice!!

A first class service from initial enquiry to final handover. Martin has been a star in the purchase of my new VW, almost instant reponse to my initial email enquiry, I was kept up to date right throughout the process. It is the whole package though, from the friendly greeting that you get upon arrival from reception, and other staff that you meet. Having been the purchaser of some 50 new cars over the years, this is probably one of the best experiences.

The sales team were helpful and happy to spend the time necessary to help me understand the new vehicle and what it had to offer. The sales deal was very competitive and they were happy to deliver my car because of my run of daily hospital visits caused a last minute change of plan.

The staff are always anxious to please and my car was
returned fully cleaned.

We have just purchased an approved MG and had a really good experience in doing so.
The car (MG ZS) looks fantastic and drives perfectly.
Nothing was too much for Mick the salesperson he was very professional and very helpful and he made buying the car a great experience. I will continue to use their services all the time that I own this car.
The showroom looks very modern and is very nice to be in. I would definitely use them again in the future and will also recommend them to my friends and family.

Always get a good service, literally ;-) happy car is being looked after. Any problems a video shows what has been found. Only gripe i asked for a navigation upgrade, which is just a memory card. But because it had to be sent from Ge. Itstaken longer than 4 weeks so i am touring without it. Relying on waze.
#
Audi have thanked me for my positive review. But I still have not heard or been updated re my navigation memory card ??? Will it be updated, can they get an updated card, how long should I wait ???
Typically no update.

My experience with the company was amazing! I would fully recommend vw caffyns to anyone for either buying a car new or with the motabilty scheme, the staff are very professional. Mary-Ann is amazing at her job she went above and beyond for me!

Excellent service, very professional and friendly
Highly recommended

Bradley went above and beyond,thank you

Horrible attitude, a could not care less response to a Skoda Fabia loss of power issue. My advise is not walk away from this dealer, run away.

Excellent service and after sales service when buying a car from Andrew and Nathan at Caffyns Brighton Audi.

Attrocious customer care.
Took my car in, having had it for less than six week, for grinding and rattling noises, only to be told, from the moment I sat down, that "brakes are not covered under the warranty". How sh** is ther warranty!!.

So, the car I bought from the VW group, Caffeyns, went through the so-called, absolute rubbish of a "preparation", for which I had to wait two weeks, after having paid my deposit.

Apparently, VW do a fresh MOT (biased, as they turn a blind eye on existing problems, and pass the MOT), a full service and put right any defects.

Having had the car for less than six weeks, grinding noises when braking, and rattling noises when starting the engine.

Took in to VW Citygate, Ruislip, who were NOT INTERESTED AT ALL, BECAUSE ALL THEY WANTED TO DO WAS ROB YOU FOR £249 DIAGNOSTICS.

They kept their word and told me, after several phone calls I had to initiate (as they were were busy with bigger fish to fry, as per service advisor/ technician, Mark).

Two days later, VW were nowhere near getting anything sorted. I was told to come and collect my car at very end of the day at 6.00pm (nothing had been done to my car; my gut feeling is that they probably had my car on the ramp for 10 mins!!), telling a load of rubbish about "the car is still under diagnostics".

I'll never buy from the lying salespersons, who make everything sound hunky dory, only to be intimidated and embarrased when customers want to claim on their warranty on the SHI**, unacceptable quality of vehicles they sell, under the pretence of the utter rubbish VW warranty.

VW UK customers are are of no use either, only to be told that "they cannot overturn VW Caffeyns decision not to honour and fix the deep paint chip damages to the bonnet) and that I'll have to pay for it.

Absolute dishonest salespeople and service personell.

I have now escalated this matter to the Motoring Ombudsman.