Capital One UK Avis 

i have had no problems kept up to date with everything i am happy with everything

Horrible verification team, and a lack of transparency. The customer service told me to send specific documents which I did, but the team handling the identification do not give any detailed reason for rejecting even when details line up. Disappointing when this could have been easily resolved with a more detailed letter, phone call, or email. I got led on a goose chase for no reason at all.

Easy to use app, making the monthly payment is quick and simple. Convenient to have the card for small buys. Would recommend

A very good credit card that is easy to use and communication is excellent.

I’ve had a good experience with Capital One UK overall. I applied for a few credit cards, and Capital One offered me the best credit limit out of all of them, which I really appreciate.

My main disappointment is that I can’t add my Capital One credit card to Apple Wallet and use Apple Pay. I usually rely on my iPhone for contactless payments and don’t always carry my physical cards with me. On a recent trip to London, I intended to use my Capital One card but forgot to bring it with me, so I couldn’t use it when I wanted to.

I’m happy with the credit limit and the overall experience, but adding Apple Pay support would make the card much more convenient to use. I hope Capital One considers introducing this feature in the future.

Headline: Exceptional Debt Management Support – Outstanding Customer Service from Ruman

I would like to express my sincere appreciation to Ruman from the Capital One Financial Support Team for the exceptional service I received today.

Ruman was absolutely brilliant from start to finish. He was professional, compassionate, patient and genuinely understanding of my financial circumstances.

What particularly impressed me was his kindness and willingness to listen. He made what could have been a stressful conversation feel comfortable, reassuring and constructive. His approach demonstrated genuine care for the customer, treating me with dignity and respect throughout.

Ruman is an absolute credit to Capital One. His professionalism, empathy and outstanding customer service deserve recognition from his management team.

I would rate his service 10 out of 10 without hesitation.

Thank you, Ruman, for your kindness, understanding and excellent support. Capital One is fortunate to have employees like you representing the organisation.

An outstanding customer service experience. Highly recommended!

Very easy and reliable to do business with, I’m very happy and confident to have you.Thank you

Been paying capital one ok for 15 years , sudden unannounced change of procedures making it suoer difficult ( unless your a software developer!!)

Same procedure works occasionally then not , gonna cut card up not riskingmy hard earned cash going into an unknown black hole !

Capital one are defineately not to be trusted. They'll block your card and blame you, then close your account if you daré to complain. DO NOT under any circumstances trust these clowns. I was never late; always made sure my balance was paid each month but the useless clowns still shut my account because i dared complain and now they left a black mark on my credit file after shutting my account

The customer service had helped me understand when to put the money back in from whatever I use to help me get my credit score back on track. Honestly, it started working I’ve seen my credit score go up by a lot just from the tips they gave me. Would really recommend.

closing down your website and overseas call centre

Great app easy to use A+ great way to build up your credit score.

Very good and helpful

It’s been great having my capital one card it’s coming in very useful to buy stuff and pay bills xxx so thank you guys you’re so great x

I think Capital One is a great, easy and simple credit card to get started with and the only thing that would make it a 5/5 for me is if it has contactless google pay or apple pay support on the phone.

I'm always having to take it out of my wallet to pay using contactless which thankfully it has that otherwise it would've been a nightmare for a day to day especially if you value time and being on the go as quickly as possible.

So adding mobile wallet support would honestly complete my experience! Please add it you've no idea how much I would recommend it to other people if you did.

Paying off the balance is also super easy and approving payments is very straightforward too so no complaints there.

I found the set up speedy and used the card with ease

Easy to apply. Quick response. Great app. Easy to use

I'm not even a Capital One customer, but I'm receiving emails about someone else's account.

Surely there should be email verification in place to stop this happening?

I've emailed Capital One about it but haven't received a response. I just want the issue sorted so the actual account holder can receive their emails instead of them coming to me.

Hopefully someone at Capital One will take notice and look into it.

So helpful.
Don’t regret having this card .
Aslong as you pay in time