Capquest Avis 

The call was completed efficiently and resolved all my issues.

The advisor was very understanding and helpful

From start to finish

I have had a good situation with capquest, i had a small debt that was written off due to my illness, can't thank them enough!

Absolute bunch of low life scammers. They chose to set up a business where they somehow find your private contact details and continue to harass you for money by accusing you of having an outstanding debt. Be very careful, these cowboys are very good at deceiving you with professional headed letters demanding money. DO NOT fall for it. You can clearly see the positive ratings on here are fake.
DO NOT give them money and DO NOT give them your private information. Report them and ignore.

Capquest, please close my account for the love of God 🤦‍♀️. It has been a year since I paid everything off, and after many calls, my account is still not closed. This is still showing on my credit report and is damaging my credit score. CLOSE MY ACCOUNT PLEASE!!!

Scam. I received a letter stating that debt had been bought? Shop direct? No idea who they are. But reading a couple of reviews a penny dropped there is also another statement on this site matching word for word my letter with same amount😳. I’ve checked my credit history with no outstanding debt or ccjs. WELL WHAT CAN I SAY? Scam scam scam. Don’t get fooled. Sent an email asking for a Provit document and have had no response. 😡

Scammer Thieves.
I received a letter from Crapquest saying Capital One had passed a debt of mine, I Don't have any debts to anyone, and that I was to make all Capital one payments to crapqoest Opos not Capital one. To the sum of £1100. So, straight on the phone to the credit card company. They said I have no debts with them, never had and they want to increase my credit limit as I've got perfect payment history. The fraud department took all details from the letter said it isn't their reference number for any account and they will be contacting the credit/finance ombudsman and governing body to report fraudulent activities.
Citizens advice are also doing the same on my behalf.
They are con artists and if they contact me again I will charge them an admin fee and sue them for harrasing behaviour.
Losers scum and Thieves.

This company is clearly a bunch of scammers

We have lived at our address for 21 years

Received a letter for the previous owner who died in 1999 which is why we bought their house

By law any debt over 6 years old can’t be chased anyway

If you receive a letter from this company just bin it as you won’t owe the money

Absolute scammers. Sent a letter to my home address in my maiden name which I've never been known as for nearly 20 years. The so called debt (which is certainly not mine) is a Santander "Store card!!" As far as I'm aware Santander is a bank and don't do store cards. I've never had any debt with Santander. So it's a "Company" trying to scam money.

Absolutely awful awful awful service! Was sent letter asking to contact them which I duly did. Was given incorrect information, given wrong email address. Chased up response today to be told account isnt even with them and I was given incorrect information from my call 6 weeks ago. Very unhelpful, so frustrating when you can't get a straight answer. DO NOT DEAL WITH THIS SCAM OF A COMPANY! I am going to complain to the Financial Ombudsman about this company as this is not the first time I have had shoddy dealings with them.

Awful company and their employees are completely incompetent and don’t speak good English. They continually try to over talk you when they should shut up and listen to the customers. The employees are clearly not computer literate and take ages doing anything. Someone when you try to ring them hands your calls up

My loan got transferred from Koyo to Capquest a year or more ago, and while I have had very few interactions with them since, it has been predominantly a bad experience.

I have always received an error message when I try to log into the portal and am therefore unable to use much of it. This is a known issue as their reps have confirmed many months ago that they are aware of this, and yet it persists.

If their online portal is treated with such disregard, then I shudder at how securely they hold peoples personal data and how easy hackers might access our info.

To add insult to injury, I recently changed my payment date as I have started a new job and now get paid a few days after the loan payment goes out. Obviously I would want it to come out AFTER I am paid. They charged me £30 for this!

That's an outrageous cost to better ensure they get paid on time! Charging any fee at all for this dirty, but to charge so much?!!

EDIT to respond: Their response is a perfect example of the type of company Capquest is. They say I can get in touch with them regarding the extortionate fee they charged me to change my direct debit date, which we all know is going to be a waste of time because it's their policy and they are never going to give any of it back. So to add insult to injured they would FURTHER waste what is even more precious than money. Which is my time.

They obviously have no intention of fixing the portal as it would be fixed many months ago if they cared. I work in a highly regulated financial industry and this sort of thing would be dealt with quickly as per GDPR/Financial Regulatory requirements to meet a certain standard.

Starling Bank just got fined £29 million and they are just as regulated as Capquest. If not more regulated! So I fail to see how stating Capquest are regulated is supposed to put my mind at ease regarding your woeful practices.

I'm done with this review.

This company just robs people

Need to improve on communication and informing solicitors that account is fully paid and closed.and improve on legal aspects like removing my charge with land registry

I was a Koyo customer ….. no issues at all! Koyo accounts were clear, easy to follow and allowed me to keep track of everything, list of dates and payments …. Everything. The debt was then transferred and taken over by Capquest! The advisor on the phone actually told me that if I wanted to see my online account balance, the only thing I could do was to click “make a payment” to see how much I had left over ….. 😂😂 wasn’t allowed to see any other information ….. nothing on the “Dashboard” where all previous payments, future payments etc should have been visible! Contacted Capquest again …… again, completely useless and no help at all! 🤦‍♀️ It’s a shockingly bad company that’s poorly managed and totally unprofessional! Have seen a precious Koyo member also comment below on the shocking standards of this organisation 🙄

I've never had to deal with such rude, incompetent people in my entire life. I was giving them my personal details to update their system. I gave them my date of birth half a dozen times to be told, "That's not the date we have on our system, we're going to have to end this call." Sorry but my date of birth has always been the same, it's never changed!!! And ive never given a false date of birth on any document. Turns out he misheard me over and over again, despite me saying it very clearly about 6 times. I was constantly spoken over and told i could manage my account online , i don't need to, the debt help company is doing that for me!! I wasnt allowed to get a word in to tell them why I was calling in the first place. I had to repeat myself over and over again as they didn't understand what I was saying. Even at the end of the conversation i was told that if the debt renained unpaid they would continue to come after me for the money. Id already explained prior to this that the debt help company were dealing with it, so DONT continue to threaten me please. Overall this company came across as very unprofessional, full of extremely rude people who don't listen. I felt like id been bashing my head against a brick wall the entire conversation The way I was treated and spoken to during this call was absolutely despicable.

I had a recent complaint raised with capquest ....The lady I spoke to was helpful.and polite throughout.....she made the experience easier to deal with to a successful outcome

These people took over an apparent debt with Sygma Bank via Creation Finance and years ago put an order on my partner's home. She denies ever having a debt with these people. We have spent months asking for evidence from Capquest, Creation Finance and Drydens their debt collectors. They all refer to each other. We finally had an acknowledgement letter from Capquest saying they would send the requested documents - namely evidence of the debt. Over a month later we telephoned to chase and were told that despite being on their letter head, the letter of acknowledgement was not sent by them and they knew nothing about it and referred back to Drydens.
My partner's stress is incalculable. The incompetence of all these organisations beggars belief and the couldn't give a (my word was not allowed by the system) about customer service is staggering.

Patient and polite. Service was quick and easy. No issues