Had an issue with Nuffield. Made several complaints about broken equipment and poor service and hygiene. All were ignored, even the ones that went through the formal complaint service. Eventually ga... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very good accepted a payback scheme over th internet set up affordable over ten months were not pushy or aggressive or did not send any threatening letters like some awful companies do, Provided goo... Voir plus
L'entreprise a répondu
Despite an open FOS dispute, you are still harassing me with emails, text and phone calls. I had to make a formal internal complain. I will report you to the authority because of this, you should hav... Voir plus
L'entreprise a répondu
I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456
Coordonnées de contact
Royaume-Uni
- 01256 512 500
- admin@carsuk.org
- www.carsuk.org
3,9
Bien
143 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Rude
I explained several times about my medical conditions st the start of the call i said i no longer deal with anything as my mental state is downhil the person was very rude with zero experience on how to deal with customers and said he was rude as i didnt give straight answers bearing in mind i had already explained my mental state. If I could give zero stars i would
17 août 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave your review. We are sorry to hear that you felt your experience fell short of the standard you expected.
We have since reviewed the call in question. While we do not agree that our associate was rude, we do recognise that the call could have been handled with greater empathy and reassurance, particularly given the personal circumstances you shared during the conversation.
We also appreciate that situations like this can be frustrating. As a business, we rely on the information provided to us by our clients being accurate and up to date; however, we are unable to discuss specific account details in an open forum.
As requested, we are arranging for a manager to call you back, and someone will contact you today to discuss this further.
Please be assured that we take feedback of this nature seriously and will use your comments as a learning opportunity to help ensure our team continue to support customers with care, patience and understanding.
Thanks Adam for your service
Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.
13 août 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Adam provided the level of service and care you needed. We understand how important it is to feel listened to and supported, and it's wonderful to know that Adam's effort and commitment made a positive difference to your experience.
We'll be sure to pass your kind comments on to him.
Thank you again for your feedback and for recognizing the service he provided.
Lovely adviser.
13 août 2026
Réponse de CreditLink Account Recovery Solutions
Thank you for your kind feedback.
We're delighted to hear that you found our adviser lovely and that you had a positive experience.
We really appreciate your comments and will be sure to pass them on.
Kaci was great
Kaci was great, has helped get on top of the situation really quickly and has really taken the stress off myself.
12 août 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Kaci was able to help you get on top of the situation so quickly and ease the stress you were experiencing. We’ll be sure to pass on your kind comments to her.
We truly appreciate you taking the time to share your experience.
What a breath of fresh air..!
I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help during my explanation of events thst lead to my dispute with an insurer. I cannot recommend this kind, intelligent and professional young man enough! I wish him well and hope he gains promotion rapidly. If every person who deals with tricky situations the way he did today was at the end of the ‘phone, the World would be a much happier olace. Thank you again Daniel!
8 août 2026
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to share your experience.
We are delighted to hear that Daniel provided such professional, compassionate, and supportive service.
Your kind words will be passed on to him and his manager, and we're sure he will be pleased to know the positive impact he had.
We truly appreciate your feedback and wish you all the best moving forward.
Great customer service
Great customer service. Dealt with me in a professional and patient manner. Found a solution that worked for me as well!
3 août 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for your wonderful review!
We're so pleased to hear that you felt supported throughout your interaction and that our team was able to find a solution that worked for you.
Your kind words about the professionalism and patience shown are greatly appreciated, and we'll be sure to share your feedback with the agent involved.
Réponse de CreditLink Account Recovery Solutions
Thank you for your kind feedback. We're delighted to hear that you found our agent understanding, helpful, and supportive.
Providing excellent service and support is our priority, and we truly appreciate you taking the time to share your experience.
She listened to my complaint about sky…
She listened to my complaint about sky and took details, very friendly and helpful
24 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
We are so pleased to hear that our colleague listened to your concerns and was able to assist you in a friendly and helpful manner.
Thank you for your kind comments, and please don't hesitate to contact us if we can be of any further assistance.
Anthea was a great help .found my…
Anthea was a great help .found my reference number and gave me step by step instructions how to pay and clear my balance
31 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for you positive feedback.
We're pleased to hear that Anthea was able to assist you by locating your reference number and providing clear, step-by-step guidance to help you make your payment and clear your balance.
We'll be sure to pass your kind comments on to Anthea. Please don't hesitate to get in touch if you need any further assistance.
The lady who I have just spoke to…
The lady who I have just spoke to resolved my situation straight away thank you
30 juillet 2026
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave your feedback.
We're delighted to hear that our colleague was able to resolve your situation quickly and provide the support you needed.
We really appreciate your kind words and will be sure to pass your comments on to the team.
Anthea
Anthea, was a great help. Everything just went really smoothly WITHOUT any delays, was quick to respond back which really helped and I was able to sort out what I needed in a matter of minutes
30 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for your positive feedback.
We are so glad Anthea could help make the process quick and straightforward for you.
It is great to hear everything was resolved without delays. We appreciate you taking the time to leave a review.
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave us a review.
We’re pleased to hear that the call handler was very helpful, and we really appreciate your positive feedback.
Spoke to Amy from CARS
Spoke to Amy from CARS. She was very friendly and helpful. We have this on going situations, however, Amy understood everything and progressed to resolve the issue by speaking to Affinity.
28 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback.
I am delighted to hear that Amy provided you with a friendly and helpful service.
I will ensure your comments are shared with Amy and her management team. Positive feedback like yours is greatly appreciated and helps us recognise colleagues who go above and beyond for our customers.
Bicdof was so helpful in a very…
Bicdof was so helpful in a very stressful time.
He gave me all the relevant information that I required to sort this out.
I can not thank him enough.
27 juillet 2026
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that our associate was able to support you during what was clearly a stressful time and provide the information you needed.
Your kind feedback is greatly appreciated, and we’ll be sure to pass your comments on to him.
My case was dealt with a great deal of…
My case was dealt with a great deal of kindness and compassion when I explained my situation to them.
23 juillet 2026
Réponse de CreditLink Account Recovery Solutions
Thank you for your kind feedback.
We are pleased to hear that you felt supported and treated with kindness and compassion throughout your case.
Providing understanding and empathetic service is very important to us, and we appreciate you taking the time to share your experience.
Réponse de CreditLink Account Recovery Solutions
We are sorry to hear you feel this way; however, the comments provided do not include any specific details that would allow us to understand or investigate your concerns further.
We have requested further information from you to help us identify the matter and provide support where appropriate.
We take all feedback seriously and would welcome the opportunity to review this properly once further details are provided.
Without any additional context, it is difficult for us to provide a meaningful response or address the concerns raised.
No comment sums thm up .
No comment sums thm up . Don't want a respond from the company not whn the rude person on the other end put the phone down on me and thn send a txt for me to rate my chat YE RITE . here's my rating nil pwa .. mithering me over a lousy fiver , get a grip and ill shove the fiver where the sun dont shine
13 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were unhappy with your experience.
Following the additional information you kindly provided, we reviewed the telephone calls relating to this matter. Based on the final call you made to us, our understanding was that the issue had been resolved to your satisfaction at that time. If this is not the case, please get in touch with us.
We do appreciate you bringing your concerns to our attention. Feedback such as this is important to us, as it helps us review our processes and continue improving the service we provide to our customers.
I had Tom from the payment department
I had Tom from the payment department, I didn’t catch his surname, but he was brilliant and deserves a pay rise, he helped me throughly, it’s like he put himself In my shoe and throughly helped me. He’s a brilliant advisor and I wish him nothing but the best in life.
10 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We are delighted to hear about the positive experience you had.
It's wonderful to know that Tom took the time to fully understand your situation and provide the support you needed. Your kind words and recognition of his efforts will be shared with both Tom and his manager. We truly appreciate you highlighting the difference he made, and we're so pleased he was able to help.
Thank you again for your feedback, and we wish you all the very best.
Amazing customer service Reece helpful…
Amazing customer service Reece helpful for all my questions and arranged my request with no hesitation and was quick and really prompt professionalism, great staff and respectful and had empathy over the situation and reece did an amazing job helping me.
9 juillet 2026
Avis spontané
Réponse de CreditLink Account Recovery Solutions
Thank you for your wonderful feedback.
We're thrilled to hear that Reece provided such attentive and professional support throughout your experience.
We'll be sure to pass on your kind words—it's great to know his empathy, efficiency, and dedication made a positive difference.
Réponse de CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We're delighted to know you had such a positive experience and found the support provided valuable.
Your kind comments are greatly appreciated.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.