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Lisez les avis des autres

Noté 1 sur 5 étoiles

Please be aware!!!!! A complete scam on behalf of Admiral Insurance. The process is designed to ensure they extract maximum money for doing nothing. No history of communication on their por... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Compassionate, helpful and took all the stress out. I was contacted by them regarding a debt matter with HMRC, and I cannot praise them enough. They were very understanding and pati... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I have been inundated with letters phone calls from these people insisting I owe overdue monies to HMRC. I OWE NOTHING!!! TO ANYONE/ANYTHING INCLUDING INLAND VENUE. I was to phone tax office, to whic... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de recouvrement des dettes

Écrit par l'entreprise

"my-drs" and "cp.my-drs" are the self-serve portal addresses for Ardent Credit Services Ltd., t/a Debt & Revenue Services. Some customers have chosen to leave reviews under those portal names so we have claimed ownership of this page, but for our main Trustpilot page please see: https://uk.trustpilot.com/review/ardentcredit.co.uk Originally established in 1997, and a limited company since 2003, Ardent Credit Services Ltd., t/a Debt & Revenue Services is authorised and regulated by the Financial Conduct Authority and collects debts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or in writing via our website and we will do our best to help you to resolve your debt or assist with a dispute. Debt Collection contact is often unwanted, but we are here to help and look forward to hearing from you. For independent validation of Ardent, you can check the Credit Services Association website, the FCA consumer credit register for firms or Companies House. If you owe a debt to HMRC – check the HMRC website for the details of debt collection agencies they use.ortal


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

114 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 78 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(114)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Joe is an asset to Team

Not my expextation when dealing with a debt company. Not only were both calls understanding and helpful Joe today took it a step further. Joe was not just understanding and sympathetic he made sure I would not further put my self in debt whilst already being in a complicated court matter. I thank Joe for going above standard customer service duties his patience, helpful and supportive took a dark cloud of debt to a simple plan going forward when it is easier to determine income. Joe is an asset to his team. Thank you. You are great 👍🏻

1 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Good communication

Good communication

28 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 4-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Good service and help

Very helpful

21 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 1 sur 5 étoiles

Absolutely useless and disgusting…

Absolutely useless and disgusting harassment from this company, I was contacted daily about a balance I owed which was £30 I had spoken to the company that I owed the money to and they’d accepted that I could pay in monthly instalments and I even cleared my balance. Drs are useless scamming harassment

3 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam and it is not helpful for other customers looking to resolve their debts to see such a comment. Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.

For independent validation you can check the:

1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website

Noté 5 sur 5 étoiles

Outstanding Tax due / late payment.

I was phoned by HMRC this afternoon regarding some potential unpaid tax owed by my Company. The woman I spoke to was extremely efficient, polite and undogmatic in her approach. She was a pleasure to deal with.

12 août 2026
Avis spontané
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Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

The agents Joe and Paula were both…

The agents Joe and Paula were both very friendly helpful and professional.

11 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Joe and Paula and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Really helpfull understanding

Really helpfull understanding

10 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Lady rang me she was extremely polite…

Lady rang me she was extremely polite understanding didn’t pressure me asked if i was able to pay the rest of MY BILL I OWED and no pressure actually more concerned if i could actually afford to pay this week best thing i always say is just dont blank there calls. it may look similar to a universal credit number but its NOT just ANSWER it tell them WHY if u cant pay and tell them the TRUTH on why u haven’t paid may not do anything but at least u both know were u stand and its a great starting to point and its easier to tell truth because lies never add up truth will set u free

5 août 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review and for your very sensible words of advice to anyone in debt who has been approached by a reputable debt collection agency. We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 1 sur 5 étoiles

Not being funny I had someone ring me…

Not being funny I had someone ring me today asking for more money and then tryna scare with a different company on I’ve paid this dept off ages ago and I’m still getting calls if this carry’s n I’m gonna report this company because I’ve just came out of a coma like I don’t have better things to do with my life also was in on a few months ago too all yous do I harras people and pretend that your part of a dept team I had a a letter what came deffo looked like printed from home all I’m gonna say is don’t ever trust this company because they will just take more money off you and they will ring you saying you owe money when you don’t proper discusting need to sort it out you don’t think people have other bills to pay off before bills like rent is more important then anything so like I said need to get your act together otherwise this company will be shut down anytime soon seen the ration on it how many 5 stars and your expecting people to listen give me a break lol

30 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Please be aware!!!!!

Please be aware!!!!!

A complete scam on behalf of Admiral Insurance.
The process is designed to ensure they extract maximum money for doing nothing.
No history of communication on their portal but that's the only way to communicate with them.
Authentication doesn't work.
If you've uploaded a document as evidence you can't see it's completed.
All designed to ensure a total lack of transparency.

My best advice is screen shot everything otherwise you'll pay money you don't owe.
Shocking organisation

24 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Contact from Ardent Credit Services Ltd t/a Debt & Revenue Services is not a scam and it is not helpful for other customers looking to resolve their debts to see such a comment. Originally established in 1997 and a limited company since 2003, our firm is authorised and regulated by the Financial Conduct Authority and acts for many blue-chip organisations. Contact us either by telephone on 0151 545 1500 or message us via my-drs.co.uk and we will do our best to help you to resolve a debt or assist with a dispute.

For independent validation you can check the:

1. Credit Services Association website
2. FCA consumer credit register for firms
3. Companies House website

Noté 1 sur 5 étoiles

These chancers really think they'll get…

These chancers really think they'll get a penny from me is so unbelievable I can't believe they waste there time and the environment sending letters is unacceptable, Asked them to make all email addresses and contact numbers uncontactable which they failed to do as it's only a legal requirement to supply a postal address for contact, Had to make a formal complaint about them contacting me via a method they have no privileges to and next contact it will be reported to the police as harassment whilst I await my complaint decision so I can then take it to the ombudsman, Anyone who pays these powerless puppies really need to be seen by a doctor I genuinely have great concerns for them, If anyone needs help getting these chancers off your back just go onto Google and search drs forums and they'll show you exactly how to do it and what to say, Soon as there in touch request a dsar,, Request proof of debt and request they make your email and phone number uncontactable it can't be removed but can be marked uncontactable the wording is very Important, if they breach the request make a formal complaint and them straight to the ombudsman when possible, Never discuss any alleged debt to this 3rd party that have zero powers and remember if your struggling get a debt relief order to stop these and others and have it legally written off in 12 months time, This applies to those with £50 or less spare a month I believe and genuinely struggling, Remember never call them and have everything in writing! And do you own research for your situation, Remember any 3rd party has zero powers these are the weakest dra known to man so if these get in touch just ignore them until they send it back,
Edit.
As you can see from there response they also have an inability to read,I will only contact you to complain and take it to the ombudsman for my compensation as 3 times you've breached your lience agreement already

20 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Please accept our apologies for any inconvenience caused by our attempts to get in touch with you. We’ve been asked to contact you by our Client and our aim is to work with you to achieve the right outcome. We're here to help and about 90% of customers that talk to us score us either helpful or very helpful in our direct customer satisfaction surveys. Please call us on 0151 545 1500 or send us a secure message via my-drs.co.uk

Noté 5 sur 5 étoiles

Very helpful

Very helpful

21 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

In my experience towards the…it's a Fantastic and excellent service delivery.

In my experience towards the conversation regarding the payment attempt made this morning, to offset a payment as required;
--Services from DRS was very helpful though it didn't go through but it was an excellent service delivery. Instructions were carefully given by the respondent advising to follow it up through the bank and call back in due time.
Just in time service delivery and excellent communications. Thanks

21 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Great service

I spoke to Paige who was an absolute gem. Very professional, put me at ease and made a long phone call bearable. A true credit to your company, and other similar companies could do with taking a leaf from her book!

20 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Paige and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Very helpful and understanding

Very helpful and understanding, a very calm and polite young lady.

13 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

They're very helpful

9 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Spoke very politely and was very…

Spoke very politely and was very respectful and understanding. Wish more people would be as nice as the gentleman I spoke with today

6 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with us and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

Noté 5 sur 5 étoiles

Jake helped me emmensly this company so…

Jake helped me emmensly this company so wonderful caring and efficient and so brillant at his j9b i have series mental health and physcial health issues and repayments .so incredibly greatful

3 juillet 2026
Avis spontané
Logo de my-drs

Réponse de my-drs

Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that you had such a good experience with Jake and appreciate your feedback. Our aim is to provide a positive and supportive experience to everyone that we speak with, and all feedback is invaluable.

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