The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Voir plus
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Plus Nice apartment Central location Good equipped Minus Far, far too hot. No aircondition, no cooling system. No chance to open windows at night time because of street level. No... Voir plus
L'entreprise a répondu
Good location, great views. Very clean, comfortable and contemporary apartment. However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. De... Voir plus
L'entreprise a répondu
On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an ema... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Coordonnées de contact
3,7
Moyen
236 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Excellent apartment
Excellent apartment, very clean and exactly what we wanted. Good location in Hove, 15 minutes ago walk to the sea front and 10 minutes to the station. Easy communication - parking in Brighton is premium so being able to reserve a parking space was really helpful.
13 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment was clean, comfortable and exactly what you were looking for. It’s great to know the location worked well for your plans, with easy access to both the seafront and the station. We’re also pleased the communication and reserved parking were helpful during your stay. We appreciate your feedback.
wonderful Apartment
We were thrilled with the wonderful apartment and its beautiful furnishings, and we thoroughly enjoyed our stay. Everything was perfect. We were sad that we were only there for one night. Salisbury is also fantastic, especially the impressive cathedral.
14 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you loved the apartment, its furnishings and the overall comfort it provided. It’s great to know everything was perfect for your stay, even if it was only for one night. We’re also pleased you enjoyed exploring Salisbury — the cathedral is certainly impressive. We appreciate your feedback.
five stars
I have been staying with them in Plymouth for last two years now. Excellent service, high quality accomodation, safe area, 30min walk to city centre,close to shops, car park . Five stars!
13 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your wonderful review. We truly appreciate you choosing to stay with us in Plymouth over the past two years. It’s great to hear you continue to enjoy the high‑quality accommodation, excellent service and the safe, convenient location close to shops, parking and the city centre. Your five‑star feedback means a lot to us.
Comfortable
Comfortable, modern new build appartment. All amenities and helpful staff.
3 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your kind feedback. We’re delighted to hear you enjoyed the comfort and modern design of the apartment, and that our team were able to support you during your stay. We hope to welcome you back soon.
The appartment was great even though…
The appartment was great even though missing some cuttlery and kitchen furnitures. Indicationw to go there were not precise so.that we needed to call. Just change the indication details to.provide the address of the reception. The rest was perfect but good for tehnological people :)
11 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. We’re pleased you enjoyed the apartment, and we appreciate you highlighting the missing kitchen items and the challenges with the arrival instructions. We will review the inventory and update our access guidance to ensure the reception address and directions are clearer. Your comments help us improve the experience for future guests.
Terrible
An absolute nightmare from start to finish. The apartment was not fit for use, the service was substandard too, with total apathy shown towards resolving the issue. The air cooling unit was faulty, and known to be so. They would not or could not change my room, or even provide a basic fan. You would not be allowed to keep animals at that temperature. The check in process was also a calamity, with no email sent through, meaning I did not know I needed to bring a passport along. Hugely delayed things.
10 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share this feedback. I’m very sorry for the experience you had. The apartment should have been fully fit for use, and the issues with the cooling unit, room change options, and lack of a fan are unacceptable. We are reviewing this immediately with our operations and maintenance teams.
The check‑in delay caused by missing documentation instructions is also not the standard we aim to deliver, and we will update our communication process to ensure guests receive all required information in advance.
Your comments are important, and we appreciate you raising them.
There were some things that didn’t work…
There were some things that didn’t work well in the apartment (toaster, coffee machine) and a strange smell came from the brown sofa.
But overall, it has been a nice experience.
13 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m glad to hear you had a nice overall experience, and I appreciate you highlighting the issues with the toaster, coffee machine, and the smell from the sofa. We will review the apartment’s inventory and investigate the odour immediately to ensure this doesn’t affect future stays. Your comments are genuinely helpful.
The accommodation was very modern
The accommodation was very modern, clean and comfortable and, I was very impressed with the size and quality of the fittings and fixtures.
What I did not enjoy was the complete reliance on technology and automation that, when it doesn't always work properly - which was my experience - it leaves you, as the guest, feeling very frustrated and having to do a lot of further messaging which is not a good experience whatsoever!
9 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you enjoyed the modern design, cleanliness and comfort of the apartment, as well as the quality of the fittings. I’m sorry that the reliance on technology affected your experience. When any part of the digital process doesn’t work as intended, it can create unnecessary frustration, and we will review the systems and support steps to ensure guests aren’t left having to message repeatedly. Your comments are genuinely appreciated.
Lovely space, just too hot
The studio was lovely and clean, and the check in was very straightforward. Nice area too with good transport links.
The only issue was the heat - it was 31 degrees inside all night and the windows don’t open wide enough to let air in. Please consider either installing air con or having some fans as it was very difficult to sleep.
10 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m glad the studio and location met your expectations and that check‑in was straightforward. I’m sorry the temperature in the apartment made the night uncomfortable. We’re assessing ways to improve cooling, including providing fans and exploring longer‑term solutions. Thank you for highlighting this — it helps us improve.
Plus and minus
Plus
Nice apartment
Central location
Good equipped
Minus
Far, far too hot.
No aircondition, no cooling system.
No chance to open windows at night time because of street level.
No response on coffee pads support.
After calling, answer was promised by email. No email.
After writing 2 emails no response on these.
Parking information and support poor.
There is parking in 2 to 3 minutes walking distance in the shadow of trees. Cost of 10 £ per day.
Instead of Salt lane parking in the sun for 15 £ and prebooking which was not explained and answered to my email.
9 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m glad the apartment, location and equipment were positives, but I’m sorry for the issues you encountered. The heat and lack of cooling options should not have made your stay uncomfortable, and we are reviewing ventilation and fan availability.
I also apologise for the missed communication regarding coffee pads and parking. Guests should receive timely responses and clear information, and we will reinforce this with our team. Your parking feedback is helpful, and we will update our guidance to include the nearby shaded option you identified.
We appreciate you sharing this — it will drive improvements.
Fantastic location
Fantastic location, very central!
Apparentment was ideal for a family of 3.
Amazing views over the city and over to the countryside
8 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment worked perfectly for your family of three and that you enjoyed both the central setting and the fantastic views. We’re glad your stay was a positive one and look forward to hosting you again.
Beautiful and clean apartment
Beautiful and clean apartment. Unfortunately ir was too hot to sleep in the attic.
Good location.
Easy booking process.
7 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was beautiful, clean and comfortable, and that the location and booking process worked well for you. I’m sorry the temperature in the attic space made it difficult to sleep. We’re reviewing ventilation and cooling options to ensure guests are more comfortable during warmer periods. Your comments are appreciated.
It was very comfortable stay
It was very comfortable stay, nice location with several activities and shops around the area
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear your stay was very comfortable and that the location offered plenty of activities and shops nearby. We appreciate you choosing us and hope to welcome you again.
What a "hot" view...
The Appartement is georgeous and the view stunning. 5 stars if A/C works, it was very hot.
9 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment and views made a strong impression. I’m sorry the heat impacted your stay, and we’re actively assessing improvements to ventilation and cooling. We value your feedback.
Don't book if travelling by car
Attempted to contact company to book parking as soon as I booked. Searched booking.com website for accommodation with parking as needed to travel by car due to lack of public transport options from South Wales. I was aware there was a charge but prepared for this. Despite several attempts to clarify this before for arrival it was only when we were an hour away from Cambridge that the company emailed to tell me there would be no parking available for our stay. There is very limited parking in the locality and this parking had a maximum stay of less than 4 hours even when paying which is obviously no good for an overnight stay. The whole development has been designed with sustainable travel in mind.Whilst I believe this is an excellent model for people living there it does make it very difficult for people travelling from areas where there is no public transport option and this should be made clear when booking. We ended up having to park a 30-40 minute walk away which was not ideal especially in 30+ degree heat. All the communication from Charles Hope was very last minute and check in process not particularly straight forward. On arriving at the appartment we found it had not been cleaned after the previous occupant (rubbish bag and only dirty towels and bed not changed. This was reported straight away but I suspect it was only done because we saw the cleaners on the landing who were extremely apologetic and sorted it immediately. I get the impression that Charles Hope staff are in an office in another city and are not very responsive and don't care. The positive points are it was a lovely fairly new appartment finished to a high spec and when it was cleaned it was spotless. If Charles Hope marketed this better making clear there is no parking but a sustainable development and perhaps provided bicycles for occupants use to get in and out of Cambridge it would be a good option. However they need to do work on their communication and marketing.
8 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the difficulties you experienced. The late communication regarding parking availability and the challenges this created for your arrival were not the standard we aim to deliver. We will be reviewing our pre‑arrival information and booking guidance to ensure guests are fully aware of the sustainable‑travel design of the development and the limitations on parking.
I also apologise for the check‑in issues and for the apartment not being ready when you arrived. This should not have happened, and we are addressing this with our housekeeping and operations teams to strengthen our processes and responsiveness.
I’m pleased to hear you found the apartment itself to be high‑quality once prepared, and we appreciate your suggestions regarding clearer marketing and alternative travel options. Your feedback is valuable and will help us improve the experience for future guests.
Réponse de Charles Hope Apartments
Thank you for your review. We’re pleased to hear you enjoyed the apartment and found the location convenient, with the station just a short walk away. We appreciate you choosing us and hope to welcome you again.
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m sorry to hear the room was uncomfortably warm. We’re reviewing our ventilation and cooling options to ensure guests have a more comfortable experience during hotter periods. Your comments are appreciated.
Greeat place. Need to sort out the air conditioning
Positives; Apartment was amazing. Perfect location. Great value for money. Easy key collection process. Negative; couldn't work the aircon so rooms were very hot. Please leave clear instructions how it works.
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m glad you enjoyed the apartment and found the location ideal. I’m sorry the temperature was uncomfortable — the apartments are not equipped with air‑conditioning, and we will make this clearer for future guests. We’re also reviewing additional cooling solutions to improve comfort during warmer periods.
Delightful
Delightfully crisp, clean and modern apartment. Tastefully decorated with the necessary facilities required for a short stay. Easy to access and conveniently located in the city centre. Self service aspect was straightforward and no issues encountered. Thank you for the wonderful experience.
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you enjoyed the crisp, modern design of the apartment and found it well‑equipped for your stay. It’s great to know the access process was straightforward and that the central location worked so well for you. We appreciate you choosing us and hope to welcome you again.
Lovely comfortable flat but needs some…
Lovely comfortable flat but needs some maintenance. We couldn't gain access upon arrival as the pre approval wasnt sent to us. Then there was no key so we had to leave and return from the gig to get the key. One of the taps in the bedroom fell off and wouldn't screw back in, and we noticed some of the seals on the windows weren't attached, broken blinds too need sorting as you cant open doors to cool down the apartment without getting up on a chair and handwinding them open. Could have done with some extra loo rolls too. Was also confusing where to enter the property, better directions would help. Overall though I would stay here again as the beds were comfortable and the views were amazing 👏
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing such detailed feedback. I’m pleased to hear you found the flat comfortable, enjoyed the views and had a positive overall stay. I’m very sorry for the challenges you experienced on arrival and during your visit. The missing pre‑approval, the delay in accessing a key, and the maintenance issues you encountered — including the tap, window seals and blinds — are not the standard we aim to deliver. We will be reviewing these points with our operations and maintenance teams to ensure they are resolved promptly.
Your comments on clearer directions and ensuring essential supplies like additional toilet rolls are available are also appreciated. Thank you again for your balanced feedback — it helps us improve the experience for future guests.
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