The apartment is spotlessly clean and very modern. We had private secure parking and used the location to visit Edgbaston Hundred. However, there was only one tumbler glass and that was cracked ( repo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Plus Nice apartment Central location Good equipped Minus Far, far too hot. No aircondition, no cooling system. No chance to open windows at night time because of street level. No... Voir plus
L'entreprise a répondu
Good location, great views. Very clean, comfortable and contemporary apartment. However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. De... Voir plus
L'entreprise a répondu
On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an ema... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Coordonnées de contact
3,7
Moyen
238 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 34 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delightful
Delightfully crisp, clean and modern apartment. Tastefully decorated with the necessary facilities required for a short stay. Easy to access and conveniently located in the city centre. Self service aspect was straightforward and no issues encountered. Thank you for the wonderful experience.
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you enjoyed the crisp, modern design of the apartment and found it well‑equipped for your stay. It’s great to know the access process was straightforward and that the central location worked so well for you. We appreciate you choosing us and hope to welcome you again.
Lovely comfortable flat but needs some…
Lovely comfortable flat but needs some maintenance. We couldn't gain access upon arrival as the pre approval wasnt sent to us. Then there was no key so we had to leave and return from the gig to get the key. One of the taps in the bedroom fell off and wouldn't screw back in, and we noticed some of the seals on the windows weren't attached, broken blinds too need sorting as you cant open doors to cool down the apartment without getting up on a chair and handwinding them open. Could have done with some extra loo rolls too. Was also confusing where to enter the property, better directions would help. Overall though I would stay here again as the beds were comfortable and the views were amazing 👏
4 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing such detailed feedback. I’m pleased to hear you found the flat comfortable, enjoyed the views and had a positive overall stay. I’m very sorry for the challenges you experienced on arrival and during your visit. The missing pre‑approval, the delay in accessing a key, and the maintenance issues you encountered — including the tap, window seals and blinds — are not the standard we aim to deliver. We will be reviewing these points with our operations and maintenance teams to ensure they are resolved promptly.
Your comments on clearer directions and ensuring essential supplies like additional toilet rolls are available are also appreciated. Thank you again for your balanced feedback — it helps us improve the experience for future guests.
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the lovely location and found the apartment very clean. We appreciate you choosing us and hope to welcome you again.
Apartment was very well appionted ,also…
Apartment was very well appionted ,also very secure and clean and well equiped. On two pionts, firstly could definetly do with a couple of non slip mats for both showers. and also either a small vacume or at least a dust pan and brush just to go over the floorOnly around 10 minute walk into the main dock area and Liverpool One. Car park next door with very reasonable rates.
3 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m glad the apartment’s cleanliness, security and facilities met your expectations, and that the location and parking were convenient. I’m sorry for the practical issues you encountered, including the shower safety, window seals, blinds and the lack of basic cleaning tools. We’ll address these points and improve the arrival directions to make things smoother for future guests. Your feedback is genuinely appreciated.
Charles Hope London Battersea and the…
Charles Hope London Battersea and the concierge team are amazing. They have a beautiful hotel, the staff are LOVELY and hands down was the most amazing place I’ve ever stayed. My daughter and I needed a holiday and the hotel made our week the best it could have been. Thank you to everyone who were part of why I will always recommend this hotel and remember our week.
28 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you so much for your wonderful review. We’re delighted to hear you and your daughter had such a memorable stay and that the team helped make your week special. It’s great to know you loved the hotel, the atmosphere and the service. We truly appreciate your kind words and your recommendation, and we hope to welcome you back again.
Great location in centre of Staines
Great location in centre of Staines, good facilities in apartment helping make our stay more comfortable.
3 juillet 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the central Staines location and found the apartment’s facilities helpful in making your stay more comfortable. We appreciate you choosing us and hope to welcome you again.
Beautiful building and views, awful stay.
I recently stayed at your serviced apartments in Liverpool on the 29th - 30th, the purpose of the trip was to attend a concert and also to propose to my partner.
However, due to the time we stayed in the apartment, all I can think about is how disgusting it was and how disappointed I was with my stay.
I booked here originally for the views over the city or the docks, the apartments looked really great in the pictures also and I thought these would have been the perfect place to propose. Unfortunately, I was wrong.
Upon arrival, the city itself was incredibly hot and humid. I couldn’t wait to get into the apartment for a reprove from the heat. We were so wrong. The temperature inside the room was 29° and there was no changing it. The thermostat, despite being off, would not go down in temperature, there was no air conditioning, nor was there any form of fan, and the window would not open beyond a crack. I had to go into the city to attempt to find one, but without any luck because they were sold out. This meant we would have to suffer the painful effects of the heat inside. Even through the night, the heat was so unbearable we had to resort to sleeping on the tiled floor, which was maybe a few degrees cooler.
Despite this, I proposed and immediately had to leave the room to purchase multiple cold drinks from the local shop. The tap in the apartment would run hot instead of any way cold, despite running both taps for a couple minutes to see if they would cool down further.
We also found the apartment had not been cleaned efficiently. The bin was still full, hairs were everywhere and when we attempted to have a shower the next day, after a night in a furnace with very little sleep, we also found that the towel looks to have had blood on it and not cleaned properly.
Normally I would just leave it, however, I cannot in good faith just accept this standard as acceptable.
29 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the experience you had during your stay. The temperature in the apartment and the lack of effective ventilation clearly caused significant discomfort, and this should not have happened. We are reviewing our cooling options and the information provided to guests to ensure expectations are clear and that alternative solutions are available during hotter periods.
I also apologise for the issues with cleanliness and the condition of the apartment. The bin, hair, and the towel you described indicate the apartment was not prepared to the standard we expect, and this is being addressed urgently with our housekeeping team.
Your stay was for an important personal occasion, and I’m sorry that the environment detracted from what should have been a memorable and positive moment. We appreciate you raising these concerns, and your feedback will be used to drive immediate improvements.
The apartment was modern and very clean…
The apartment was modern and very clean and everything we needed. Though we didn't spend much time in the apartment due to be out most of the day, it was very nice, with great views of the city. The only issue we had is that it was very warm and tried to turn the thermostat down but didn't seem to do anything so just had to have the windows open to try and let some fresh air in to cool down the rooms.
The location is good, a little bit of a walk to the city centre, ideal if you are going to watch Everton play or doing activities around the docks.
Would certainly stay there again and felt it represented good value for money at the short notice we booked at.
30 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your detailed feedback. I’m pleased to hear the apartment was modern, clean and well equipped, and that you enjoyed the views and convenient location. I’m sorry the temperature in the apartment was uncomfortable and that adjusting the thermostat didn’t help. We will review our guidance and ventilation options to ensure guests can manage the room temperature more effectively. We appreciate your positive comments and are glad to hear you would stay again.
Easy to book although check in was…
Easy to book although check in was disorganised. I hadn't received an email with door code prior to check in. Spent 20 mins trying to get through via phone to be told one code does both doors. It doesn't!
Had to call back again to then be given 2 different codes, 1 for each door. All whilst standing on the doorstep with luggage.
Apartment was nice, modern and clean. Powerful shower, generally a nice place.
29 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m glad to hear the apartment was modern, clean and comfortable, but I’m sorry for the difficulties you experienced at check‑in. You should have received the correct access codes in advance, and the confusion on arrival — especially while waiting with luggage — is not the standard we aim to deliver. We’re reviewing our communication and access instructions to ensure guests receive clear, accurate details before arrival. Your comments are appreciated.
Keynest system was a little bit of a…
Keynest system was a little bit of a pain - but otherwise this was a pleasant stay, nice tidy accommodation.
27 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m pleased the apartment was clean and comfortable, and that you had an enjoyable stay overall. I’m sorry the Keynest collection was a little frustrating; we’re working to streamline this part of the process.
Amazing spacious apartment with great…
Amazing spacious apartment with great location overlooking the Mersey ferry . Only downside was, with it been one of the hottest weekends in Liverpool the apartment
Was too hot and really needed a good air conditioning system. With the windows open and 2 fans provided it was still so very hot inside the apartment. Excellent layout and 24 hour security of the building, we felt very safe and secure. Very informative information on arrival and departure. Overall we had a wonderful visit to Liverpool
26 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your detailed feedback. I’m delighted to hear you enjoyed the spacious layout, excellent location overlooking the Mersey and the secure, well‑managed building. I’m sorry the apartment was uncomfortably hot during one of Liverpool’s warmest weekends. The apartments are not equipped with air‑conditioning, and even with fans and open windows the temperature can be challenging in extreme heat. We’re reviewing additional cooling solutions to improve comfort during hotter periods. I’m pleased your visit was still a wonderful one overall, and we appreciate your kind comments about the arrival information and security.
I arrived to the hotel and instructions…
I arrived to the hotel and instructions to pay the deposit and register had not come through before hand. I had to ring up and get that sorted so the key code for the box to realease the key to the room. Once that was done I got the key went to my apartment only to find the room had been trashed and not cleaned by the previous resident. I then had to call a second time to inform the staff of this. They then told me to go back down only to return the key and get another key for another apartment. On entering the new apartment there was damage to the kitchen. I rang up a notified staff as I had put down a deposit and did not want to be charged for damage which I did not cause. The person on the phone was not able to get me another apartment or offer a partial refund. All In all bad experience considering I was just there for the night I spent half the day on the phone when I should have been out enjoying the city.
27 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share your experience. I’m very sorry for the issues you encountered throughout your stay. You should have received the registration and deposit instructions in advance, and the confusion around accessing the key box — especially while waiting at the doorstep with luggage — is not the standard we aim to deliver.
I also apologise for the condition of the first apartment. It should never have been released without being fully cleaned and inspected. The damage you found in the second apartment is equally unacceptable, and I appreciate you notifying us so it could be recorded correctly against your deposit.
I’m sorry we were unable to offer an alternative apartment or a partial refund at the time. Your stay should have been straightforward, especially for a short visit, and instead you spent a significant amount of time resolving issues that should not have occurred. We are reviewing each point with our operations and housekeeping teams to ensure this does not happen again.
Poor quality and no maintenance
Poor quality, clearly lacked maintenance. Window latch broken (marked as since 17.10.2025), bathroom had one (out of 6) LED light working.... I had to shave in the living area, shower slow to drain (on inspection as the plug was choked with hair) and despite offering free guest access on the welcome card... it wasnt working.
Very, very poor.
26 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share your feedback. I’m very sorry for the condition of the apartment and the maintenance issues you encountered. The broken window latch, poor bathroom lighting, slow‑draining shower and the guest Wi‑Fi not working are all unacceptable and far below the standard we aim to deliver. These items should have been identified and resolved during routine checks, and I appreciate you highlighting them. We are reviewing each point with our maintenance and housekeeping teams to ensure they are addressed immediately. Your experience should have been straightforward and comfortable, and I’m sorry that was not the case.
Great apartment in a good location
Great location for us because we wanted to be close to Battersea Power Station and the shops. The apartment was great, with everything we needed for our stay. Five minutes to the underground station at Battersea.
26 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment had everything you needed and that the location near Battersea Power Station and the underground worked so well for your stay. We appreciate you choosing us and hope to welcome you again.
The apartment was top spec all except…
The apartment was top spec all except no AC or even a fan, I know it’s hot but needs something as unable to sleep due to heat. Would come again but not in summer
25 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was finished to a high standard, but I’m sorry the temperature made your stay uncomfortable. The apartments do not have air‑conditioning, and during very warm periods the heat can be difficult to manage even with fans and ventilation. We’re reviewing additional cooling options to improve comfort in summer. We appreciate your comments and are glad to hear you would return outside of the hotter months.
Lovely apartment but ….
Very difficult to find and when I arrived the parking I had paid for hadn’t been added to the system which then meant I had to phone to get it uploaded - bad WiFi signal made this difficult but eventually it was sorted. Long walk from car park to apartment through several doors, gates and lifts having to use a security fob at every barrier all while carrying luggage.
When I checked out there was no-one on the desk so another phone call was made and I was just told to leave the fobs on the desk!! I was then unsure that check out was complete!!
However on the plus side, the apartment was immaculate and provided us with a modern home from home feel and a great night’s sleep. We struggled to find cups, glasses etc but found them in the dishwasher!! Would have been nice if this had been unloaded and put away so we didn’t have to track them down.
The M11 is very close but you couldn’t hear it at all. In fact the whole apartment area was lovely and quiet.
22 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for sharing your experience. I’m pleased to hear the apartment was immaculate, comfortable and quiet, but I’m sorry for the difficulties you faced on arrival. The property should have been easier to locate, and your pre‑booked parking should have been correctly added to the system before you arrived. Having to make calls with a poor signal and then navigate multiple gates, doors and lifts while carrying luggage is not the experience we want for our guests.
I also apologise that no one was available at the desk during check‑out and that the process felt unclear. Your comments about the crockery being left in the dishwasher are appreciated — this should have been fully prepared before your arrival. Thank you again for your feedback; it helps us improve the arrival and departure experience for future guests.
Room wasn’t seen to since the previous tenants
Room wasn’t seen to since the previous residents. Bedding was on the floor and the bed wasn’t made up. Food from Previous tenants were still on the kitchen sides and pots, pans and cutlery were still in the sink.
The state of the bedroom made it so that I had to stay on the sofa. With no sheets/bedding/blankets/pillows.
All towels were not cleaned from previous tenants so I had to buy a new towel so I could at least have a shower.
Overall experience was terrible. However the woman on the phone did try and help me. I think it was more of a housekeeping issue.
22 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for taking the time to share your experience. I’m very sorry for the condition of the apartment on your arrival — it should never have been released without being fully cleaned, prepared and inspected. Finding bedding on the floor, used kitchen items left out, and unwashed towels is completely unacceptable and far below the standards we expect from our housekeeping team.
I’m also sorry that you were left without any clean bedding or towels and had to sleep on the sofa and purchase your own towel. This is not the experience we want for any guest. I appreciate you noting that the team member you spoke with tried to assist; we will be reviewing this incident thoroughly with our housekeeping and operations teams to ensure it does not happen again. Thank you for bringing this to our attention.
Apartment was lovely and clean
Apartment was lovely and clean, spacious and central.
A few little things would have helped- I didn’t receive the email for “pre-check in” so had a bit of a panic finding the place. I phoned the number on the confirmation and the man I spoke to couldn’t have been more helpful and patient.
Inside the apartment would have benefitted from some dishwasher tablets, some coffee pods, a spare loo roll and possibly a fan.
20 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was clean, spacious and centrally located, and that our team member was helpful when you called. I’m sorry the pre‑check‑in email didn’t reach you, which made arrival more stressful than it should have been. Your suggestions regarding dishwasher tablets, coffee pods, a spare loo roll and a fan are appreciated — these small additions can make a meaningful difference, and we’ll review them with the team. Thank you again for sharing your experience.
Lovely apartment
Lovely apartment, had to call up in order to receive code and kitchen could have done with some more appliances eg frying pan. Overall great stay though
22 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you enjoyed the apartment and found it lovely and clean, but I’m sorry you had to call to receive the access code. Your note about additional kitchen appliances, such as a frying pan, is appreciated — we’ll review this to ensure the apartment is better equipped. Thank you again for your comments.
Excellent
The flat was very clean and spacious and had everything we needed for our stay. The overall finish is excellent and I don’t have anything bad to say. Although we only stayed for one night it was close enough to the park and ride and were able to get in and out Cambridge. The process from start to finish was easy.
20 juin 2026
Avis spontané
Réponse de Charles Hope Apartments
Thank you for your review. I’m delighted to hear the flat was clean, spacious and well equipped, and that the location worked perfectly for your visit to Cambridge. It’s great to know the process from start to finish felt easy. We appreciate your feedback and hope to welcome you again.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.