Citygate Avis 

Great team, super helpful and proactive with any issues. Thoroughly recommend.

Great customer service and great cars at Citygate Kia in Slough. Very happy with my car and way I was treated. Great work Harvey and Zaman.

I used to use citygate at Watford but service and most things were absolutely terrible.
I now use citygate at Chalfont excellent through the process from start to finish.
Cannot fault from booking to service to collecting a washed and clean car .
This garage is 5 🌟

I have just purchased a new Kia Sportage from Citygate, this is the 4th time that I have purchased a new car from them, my 3rd Sportage and the 3rd time that I have dealt with the salesman Daniel. Every time dealing with Daniel has been great, everything goes smoothly. I now live in Somerset approximately 130 miles away from the dealership but even with Kia dealerships near me I still decided to come back to Daniel and Citygate. Not only are Citygate great but also the cars.

Extremely poor customer service and a complete lack of accountability.

My experience with Citygate Kia Slough since September 2023 has been extremely frustrating and disappointing.

I have spent a significant amount of time communicating with them and trying to get a genuine investigation and resolution to an issue concerning damage to my vehicle. Despite numerous emails and follow-ups the management team appeared to have little interest in resolving the matter with the majority of my emails receiving no response whatsoever.

What makes this particularly unacceptable is that I was previously told that the matter was still being investigated and that the external MOT centre would be contacted. I therefore reasonably expected an update following that investigation. Instead, after repeatedly chasing for a response I was eventually told that the matter would not be taken any further.

I also provided documentation showing that an inspection had been carried out before the service/MOT and that the vehicle was recorded as having no damage to the bodywork at that time. Despite providing this relevant evidence and asking for the matter to be properly reviewed my concerns were not adequately addressed.

The communication throughout this entire process has been extremely poor. Being repeatedly ignored having to chase for responses receiving inconsistent information and ultimately being told that the manager would no longer assist is simply unacceptable.

After dealing with a dealership for such a long period, I expected professionalism, transparency, proper investigation and accountability. Instead, I was left feeling completely disregarded as a customer.

Based on my experience, I would strongly question the level of customer care and after-sales support provided by City gate Kia Slough. A very disappointing experience from start to finish.

I accidentally booked into the wrong CityGate. Staff at Colindale went out of their way to accommodate getting my booked in and the their customer service was really friendly. The service was fast and efficient. Would highly recommend this location.

Leroy was very informative. Took me through each step. Phoned with updates. His cheerful manner made the process easier.
Bonus ,he had the car cleaned .

Pedro is always very helpful and just gets the job done…

​⭐⭐⭐⭐⭐ Outstanding Experience at Škoda Citygate Brentford!

​I can’t recommend Škoda Citygate Brentford enough! From the moment you walk in, the atmosphere is welcoming, and the dealership itself is top-tier—spotlessly clean, modern, and beautifully set up. Every single member of staff I encountered was exceptionally friendly, warm, and genuinely helpful.

​A massive shoutout to Max, who is an absolute legend! His customer service is truly second to none. He went above and beyond to make the entire process completely seamless, stress-free, and enjoyable. He takes the time to listen, knows his stuff inside out, and makes sure you're completely looked after every step of the way.

​If you’re looking for fantastic service and a team that actually cares about their customers, look no further than Citygate Brentford. Ask for Max—you won't regret it!

Staff are friendly and efficient, service was thorough and on time

I was impressed that the service technician came to talk to me about the battery issue I had highlighted and talked me through the routine checks comprising the service.

Great service with frequent, accurate communication

5 star service by the team and Clyde. Thanks

Leroy was very helpful and his professional approach was outstanding. I wasn’t expecting to get my window wiper to be ordered, received and replaced on the same day. I initially thought i would have book another appointment to get it replaced and it would have been challenging due to work commitments but everything was done the same day. Leroy also offered to get my car cleaned.

Inga was very helpful and professional throughout the whole process from the start, would highly recommend

From the initial conversation with the salesman, Adil Ali, to taking delivery of the new car everything went very well. This is the fourth vehicle I have purchased from this dealership, I would certainly recommend them.

Really pleased with the agent Adil Ali for all the help and advice involving the purchase of my new car, pleasant experience.

Staff were extremely knowledgeable, flexible and able to meet our needs. Specifically dealt with Shayaan who was really easy to work with and helpful throughout the process. Management were also quick to adapt to our needs.

Easy and straightforward to book an MOT and service with Citygate. Thank you.