Citygate Avis 

5 star service by the team and Clyde. Thanks

Leroy was very helpful and his professional approach was outstanding. I wasn’t expecting to get my window wiper to be ordered, received and replaced on the same day. I initially thought i would have book another appointment to get it replaced and it would have been challenging due to work commitments but everything was done the same day. Leroy also offered to get my car cleaned.

Inga was very helpful and professional throughout the whole process from the start, would highly recommend

From the initial conversation with the salesman, Adil Ali, to taking delivery of the new car everything went very well. This is the fourth vehicle I have purchased from this dealership, I would certainly recommend them.

Really pleased with the agent Adil Ali for all the help and advice involving the purchase of my new car, pleasant experience.

Staff were extremely knowledgeable, flexible and able to meet our needs. Specifically dealt with Shayaan who was really easy to work with and helpful throughout the process. Management were also quick to adapt to our needs.

Easy and straightforward to book an MOT and service with Citygate. Thank you.

Quick easy efficient :)

Great experience
Great customer service
Ovais the salesman is very helpful and listens to your expectations and makes buying a car very pleasant experience. Very humble, helpful and friendly salesman.

I would like to provide feedback on my experience attending your branch.

I had booked appointment for a MOT.

I was greeted by a young lady called Chase.

Chase was absolutely wonderful, she was courteous, professional, warm, helpful, and welcomed you with a wonderful smile.

Chase, customer service was tremendous and is what all customers would love to experience and receive.

Thank you Chase for a warm and welcoming customer service experience you gave me.

I hope the experience I received from you is something that I will receive when visiting again by somebody else if you’re not available.

You’ll go a way because the first point of contact in customer service is the most important part of any business reputation, and you naturally and truly smashed it.

It was lovely meeting you too😊
Thank you
Ms B

The experience was easy and controlled. Ricardo was really nice and made sure everything run smoothly. He talked me through each step and made sure everything was ready on time. I am really happy with my Polo and the experience at Citygate.

Hugh was very helpful
He called me every time and updated me with everything
He was very friendly and very honest guy

Excellent service. Professional throughout the process, kept me informed throughout and went the extra mile when I queried a previous fault. Highly recommended.

Focused efficient and professional service

Had a really good experience at Citygate in West London. James and the team were very kind, humble and helpful throughout. Everything was explained clearly and the whole process was really quick and smooth. Really appreciate the service and would definitely recommend them.

Wayne was super helpful. The mechanic video was helpful and clear. Your communication with me is helpful. Great service. Thanks

Amazing service from Iman and everyone at the dealership, this is the third car I have purchased from them and can't fault them, I would highly recommend to anyone looking for a new car

Baz at citygate brentford provided excellent sales service. Initially all went smoothly right down to handover day. Unfortunately had to take car back as had holograms on paintwork. Spoken to baz suggested coming in at the week day. On return visit, was told the car would have to go into bodyshop. After been kept waiting, I thought I would go to the workshop to check on the car. To my surprise baz was trying to polish the marks of with a cloth with a young lady. Instead of getting this done professionally by the workshop. I don't appreciate being constantly lied to by anyone. Finally gave up with baz and took the car up to the workshop. Spoke to Manny, who Finally sorted out the problem and made the car look absolutely amazing. MY 5 Star goes to Manny in the bodyshop who was a credit to the company. I can not praise him enough. A absolute superstar.

Service from Clare was very helpful and friendly. She agreed to take my car the evening before as I had hospital appointment for my mum. Kept me updated.
She was excellent.

Had an oil change. According to the slot. Quick and good experience.