Clinique Avis 

Absolutely shocking customer service. Ordered next day delivery (extra £4.95) as my Mum was going into hospital and needed the product. It arrived over a week later. Online chat didn't work, no one answered the phone line and there is no email address. Clinique has lost two long standing customers.

Further update on recent review. No customer service at all. Passed around their India based customer service. Replies from 4 different people with 2 different case Numbers. And same generic loop of replies. Got absolutely nowhere. Came away from doom loop and tried email to Estée Lauder executive . Estée Lauder and Clinique are same company. Absolutely no response. I’ve come to conclusion that there are plenty of reputable cosmetics/ fragrance companies. I won’t order from Clinique or Estée Lauder going forward. They are a disgrace

Their customer service is damaging their brand name. I would give 0 of i could
4 interaction, agents not having a single clue what to do. Frustrating scripted answers with little to no informative value and taking forever to reply. On last chat I waited over 45min before I was even connected to an operator.

I'm so upset with clinique. I've worn Aromatics Elixir for years and years. It's so recognisable. I've had hundreds of comments and people have told me it's my scent. I just wear the body smoother - it's enough. Now clinique have changed the recipe and it smells nothing like the original. I've just wasted more than £100 on two tubes and the body wash. The new smell is musty and fortunately doesn't last. This is a very bad move and I'm sure Clinique will lose a lot of customers. People will only be fooled once.

Had amazing experience with the service in fenwick Bracknell Clinique and Nagham gave an excellent service and recommended the perfect skin care products for me which ended up buying 🤭 Very happy and I’m going to revisit again

I placed an order on 20 May 2026, which still has not been delivered, the original order was lost by Evri and as of 5 June 2026, Clinique still have not sent out a replacement to my order, even though they were notified on 2nd June by Evri that the order had been lost by them. I have called numerous times to Clinique, I have not been able to speak to a manager and it is impossible to find an email address to write a complaint. Very disappointed with the service I have received from Clinique.

Having had several successful deliveries from Clinique in the past, I was surprised when my most recent delivery was missing an item. I tried phoning customer services, and then also the online chat, but waited for ages via both, with no response from an agent. So I thought I'd check TrustPilot - wish I'd done that sooner. Like others, I will vote with my feet and not order from Clinique directly again. Life is too short to wait such a long time with no response.

I wished I read all the disappointing reviews regarding ordering Clinique products on line and using EVRI for delivery.Seems a lot of their products go missing or damaged ,so undelivered.like ours.SUGGEST CLINIQUE CHANGE THEIR DELIVERY OPTIONS or perhaps they do not read the reviews.

Avoid ordering from Clinique direct !
What a shambles , orders lost , long winded calls with Customer services who want to drag out the process despite the fact the order is over 2 weeks late and they took the money with the order . Same thing has happened for the third time , why I went back I do not know but fuming this time and will not be ordering again from them - shame because I actually like the products

Leider hatte ich eine sehr schlechte Erfahrung mit Clinique. Ich habe eine Bestellung abgegeben, inklusive einem 45% Rabattcode von einem Firmenbenefit. Es wurden jedoch ohne Vorab-Information zwei Produkte nicht geliefert. Das Geld wurde nicht automatisch rücküberwiesen, ich musste mich hier selbst darum kümmern, dass ich mein Geld zurückbekomme. Danach habe ich versucht eine neue Bestellung aufzugeben mit dem gleichen Rabattcode, der war allerdings nicht mehr gültig. Nach sehr langem Chat mit dem Kundenservice von Clinique haben sie gesagt, sie können mir als Wiedergutmachung einen Rabatt von 20% anbieten aber die 45% sind nicht mehr gültig. Ich finde es ist wirklich eine Abzocke, dass sie erst die Produkte nicht schicken und dann keinen Rabatt mehr gewähren. Immerhin war es nicht mein Fehler! Nie wieder bestelle ich direkt! Jeder Sub-Händler ist besser als Clinique selbst!

Wouldn't even give 1 star if possible! Ordered quite a few items on a Thursday morning for a birthday on Saturday, paid next day delivery... its now the following Wednesday and nothing! Customer service were useless.."We're sorry, just wait". Totally unacceptable, I thought going direct to clinique would be preferable- a trusted brand!! Should have just gone to boots. If my daughter didnt like the product do much I would never buy clinique again! Do not go directly- buy elsewhere!!! It's really not worth the hassle!!!

One star because I can’t give zero.
Appalling customer service and after a month I’ve still not received my goods despite three long winded chats with them. The last one lasted nearly two hours on their chat bot and all I wanted to know was where was the replacement parcel they promised in 3-5 days after I pointed out it had been three weeks since they dispatched my paid for items. They have lied consistently, left me hanging on for nearly two hours with no answers having asked me to hang on for two minutes. They are lazy and disrespectful. I will never order online from them again hoping my items arrive as it’s now a month since they took the money and no sign. Criminal 😡

I would like to share my recent experience with Clinique. This company used to be so good and now the customer service is just appalling!
Some weeks ago, I had telephoned to place an order. The offer at the time was a spin the wheel offer. I won 25% off. The item I needed was out of stock and the woman on the phones reassured me that once it is back in stock, the 25% off will be applied. I followed her advice and order the product when it became available, paying the full price and delivery charge on top, being told that once the order is placed, a refund will follow and as a good will gesture, I will also receive a free mascara. It has been weeks now and the matter is still not resolved! Additionally, they are telling me that Evri delivered the mascara on May 15. Nothing has been delivered and I have spent hours on the phone to try to sort all of this mess out!
Terrible customer service, misinformation, delays, miscommunication, telephone conversations terminated because of bad lines or simply rudeness. What is going on with you, Clinique? I would appreciate being contacted by you promptly to have this matter resolved ASAP!

Went into the Jarrolds store in Norwich, lady was super helpful. Must say if I had taken the reviews of the pore minimiser lotion I would not have bought it but I did buy it and it was/is a great product and still on par to the product before.

Received an email with a special offer; spend over £50 and receive a full size product completely free. So i went ahead and placed an order of £60 and there was no free gift included. I went back into my online account and searched for the chat now function, when I found it, there was no link and only option was to call them. I called and explained there was an item missing from my order and after confirming my details was asked to hold for “1 to 2 minutes”. Twenty minutes later the advisor states that since the item is out of stock and it was £0 they took it upon themselves to cancel that item. I explained that this was a special offer that was on and I would not have ordered if it wasn’t on offer. I was appalled that they made no attempt to contact me to advise me of this or to offer an alternative. After putting me on hold for another 6 minutes she said I would receive an email with a resolution… two days later I have no email and no resolution. I will be returning my item and not ordering from them again. Customer service is appalling.

DO NOT ORDER I spent £100 I’ve contacted customer service many times, who ever is in charge of dealing with online chats needs to be fired. They kept saying “I am here to help you” without actually doing anything and keeping me on the line. It’s disgusting. Ordered parcel nearly a month ago and still not arrived. There is no email to ask online online conversations that doesn’t go anywhere. I have no idea what’s happened to Clinique. It’s a scam website now. If you do buy there products do it in store and stay off their online website.

My order was "lost in transit" by Evri, and I had to spend more than three hours with customer "support" to sort this out. The WhatsApp number on the website does not work. The phone number does work (apparently), but after a 45-minute wait nobody had picked the phone up. The only viable option is the online chat, which is painfully slow and it takes around 10 minutes to get an answer to each question you ask. This is textbook case of "how to lose a customer". A great shame, because they used to be very good when they worked with Royal Mail and when the customer support was actually efficient.

Absolutely awful service. I ordered a product two weeks ago. It's not arrived, there's ambiguous tracking info and no customer services to speak of. I'd never buy from them again.

I made the mistake of ordering from Clinique directly. I ordered 3 items totalling £58, which entitled me to a 'free' full sized item and 2 'free' mini items, so 6 things in total. My parcel arrived with 2 items in it, and they weren't both items I'd paid for. I had along wait on their phones to speak to someone, who promised to re-order and add an extra item for the inconvenience. I called again today as heard nothing, waited 1 hour and 15 minutes on the phone then was told the 2 items I'd initially paid for have been ordered, but none of the items I was entitled to as part of the offer and she'd look into it and email me. Needless to say no email has arrived, so yet again I need to call and wait for goodness knows how long to speak to someone. No live chat or whatsapp available either despite their webpage quoting both!

My parcel was returned and refunded due to a delivery issue, but I did not request this return or refund.

When Evri initially reported that they could not locate my address, I proactively reached out because I still wanted to receive my parcel and was happy to collect it from a nearby collection point if needed.

Despite this, the parcel was returned to you and I have now been told that a refund is being processed.

This is very frustrating because the delivery issue was completely outside of my control. My original order included a 25% discount, an additional 10% discount, and free promotional items.

If I reorder the same items now, the total is approximately £45 higher and the promotional items are no longer available.

I would really appreciate it if you could honour my original order terms by allowing me to repurchase the items at the same price, or by providing a discount code/price adjustment and honouring the original promotional items if possible.

If the order is re-sent, I would also prefer an alternative courier if possible, as I would not want the same delivery issue to happen again.

Best regards,
Meltem Yagli