D. M. Keith (Colin Appleyard) Limited Avis 

I have been with Suzuki Bradford for many years and always had a good service. Since they were taken over the standards has dropped. I had a puncture and was told they could not fix it for a week, however after putting pressure on them I was advised if I took it in on the Thursday and left It with them they would try to do it sometime during the day. I was also told that if they picked up my car for service it would be £25.00 or to use a service car it would be £15.00. I have vow sold the car and purchased a Toyota hybrid to charge for them to pick it up for service or no charge to use a service car. Its a pity that they no longer offer good service

We were really disappointed with the level of customer service we had at Colin Appleyard Bradford after speaking to a nice young sales representative Jamie who was very professional and helpful sold us a new Suzuki S cross we had put a £300 deposit down and was told that the car would be held for us as the checked the finance we arranged to to pick the car up after Jamie got back of his holidays.
Only to get a phone call on the Friday from Richard the manager saying we could no longer have the colour we wanted as head office had taxed the car as a pool car,we drove straight down to see the car we had put a deposit on had a sold sign on it,he could not explain why this had happened to us so we ask for a our deposit back and Richard the manager then took a extra £300 out by mistake which we then got a phone call saying the had paid us too much money back, it has been a very disappointing experience
On a good note we got the Suzuki S cross ultra at a better price from a reliable dealer will not be going back there anytime soon.

Ami at Ashton Colin Appleyard was really lovely and took lots of time to help me find the perfect car for me. She answered all my questions and we had a good laugh whilst going through everything. Dean and Benjamin were also friendly and helpful. I would definitely recommend that people go here.

29/7/24. At 7am Chris Robinson Ashton Sales responded to our Facebook question sent 15 minutes earlier and how to locate a Pin for the radio code. He looked the chassis number up from home and messaged it back.
What an amazing ambassador for the Suzuki brand and for Colin Appleyard Ashton under Lyne.
Thank you :-)

Matthew dealt with us as he has before. Warm, friendly and welcoming. No pushiness- just calm clear and informative taking the time to answer our questions and show us the options available to us. All arranged politely and professionally. Look forward to picking up the car next week. Well done and thank you!

Very helpful and knowledgeable service from Chloe helping us buy our new Suzuki Vitara, the only downside was the cloth left on the alternator fortunately we got home and found it before any damage could be done.

1st service from new on my ignis,no issues ,excellent attention from angela at ashton branch, would highly recommend this good dealership for ongoing help if needed,many thanks

Just completed purchase of a new Suzuki Swift from Colin Appleyard Huddersfield. All went smoothly on a timely basis. The car sales executive, Matthew, was both professional and very pleasant in discussing and working through the whole process with me. Good job done. Thank you. Nigel

Despite the not so pleasant experience of purchasing a car from Colin Appleyard Ashton Under Lyne my dad referred a friend to your Huddersfield branch, as Suzuki is a reputable car manufacturing, they just have the misfortune of working with a showroom that employs staff who are both rude and unpleasant to interact with. For referring someone my dad was supposed to get a referral bonus, I have been chasing this for months now out of principal, since July. Amy treats me as if I don't know what I'm talking about and lying about things she's said to me and has made my dad feel belittled and like an inconvenience due to him not being fluent in English, hence me dealing with any issues, sadly every time I have called I have the misfortune of having to speak to her since she was the one who sold my dad the car and for some reason no one else is willing to deal with anything. I last rang asking to speak to a member of the manager team and I was told the manager would call me back that day, this was on the 24th October.
It is incredibly frustrating having to constantly get in touch as I do have a job and can't spend every day calling and asking people to fulfil their promises to their customers.
If I could give 0 stars I would.

Had my motorcycle in for some repairs to the service Dept, I would like to say what a top quality service given again, to my vulcan s 650. Thank you.
Phil Hoggard 😊.

I'm on my second Suzuki purchased from Colin Appleyard. Whilst I am very happy with my car, I am not happy with the after sales. It may be a minor issue but it's one that's bugging me. I purchased their Service Plan which included a monthly wash and vac. I've now been told I can't have that. Why? It was part of the agreement. I have submitted a complaint which hasn't even been acknowledged. Very poor

Just phoned to get a price for a service for my imported Subaru, the receptionist I spoke with had zero customer service skills and had the attitude of a grounded teenager from the very start of the call. when she was unable to help me, I asked her if there was someone else I could speak with? she rudely replied NO. So when I said shall I come down and speak with a manger she said “IF YA WANT” then put me through to her supposed manager who was just as unhelpful and knowledge less as her. I can see why they have so many poor reviews! useless

Booked in for a service and MOT to only be told on that morning there was no curtesy car, even though one had been booked two weeks previous. I was informed this when I rang up to check…..
Absolute shambles of a company.
I guess you you pay peanuts you get…..

Purchased a new X Trail on 23/3:20 from Colin Appleyards on the 20/2/23 the vehicle went into limp mood and several warning lights came on , Rang service at Appleyards , to book in to get problem sorted said they couldn’t book in until April, I reminded him warranty ran out on 23/3/23 he said he couldn’t help and I would have to pay for problem sorting out , rang Bristol st Motors Bradford got the way work sorted no problem, so 0 star for Appleyards and won’t be dealing with them again , they were ok when I was buying this 30k vehicle very disappointed

very efficient staff very polite and nothing is too much trouble excellent customer service I will definitely have my car serviced there again ray mck

Happily took my deposit Money in March on a new Nissan Juke. Car still not arrived and not due until October/November at the easiest. I now hear through the grapevine that Colin Appleyard is closing down in September. No mention from them with regards to what is happening with MY money or order and it would seem it’s up to me too find out. Disgusting from an “alleged” reputable company that’s shutting down

Do not use this car company absolute con artists!

I bought a car from them had nothing but problems with it.
The service staff can’t sort out the issue and the customer service staff are rude! I would stay well clear off this dealership and advise people to go else where!

The staff, in particular Ami were very helpful and provided lots of information. I decided to purchase a car from them as not only was it value for money but the service and attention to detail was excellent.

I purchased a car from Colin Appleyard in Huddersfield. Wonderful customer experience from start to finish. You feel very looked after as a customer and they go above and beyond every time. Particular credit to Flo and Steve Bagnall who were fantastic

Appalled beyond words by the car buying experience at this Suzuki Dealership. Cancelled the Sale and walked away. Buyer beware!
My daughter and I contacted the garage to enquire about a vehicle we had seen online. We were told the car was in huge demand and to get to the garage ASAP. This we did the same day and took our part exchange for a valuation. Agreed a price to part x and pay a deposit that would on completion of the sale be transferred to pay for The Gap Insurance. The salesman was very chatty, discused his wife, family, father, previous jobs etc constantly talking over myself and my daughter, twice walking off, dealing with other customers through most of the conversation, we repeatedly told him when he asked, should we want to put some cash into the deal, that the part x was the only amount we had and the small deposit was to pay for the gap insurance only. Repeated this to him again when my second daughter arrived.
We paid by debit card for the deposit. We agreed a monthly payment that would fit our budget and applied for finance. We were contacted the next day regarding the trade in and agreed to a lower valuation and for the difference of this to be financed and added to the monthly payments. Again the salesman talked very quickly and talked over me clearly not listening. My daughter signed the online docs. We set up a new insurance policy and paid the administration costs. Very excited, today my daughter was due to collect her car, this afternoon on arrival she was asked for her £1000 deposit that was visible on the paperwork but had never been discussed or agreed to. The same salesman talked in circles I stuck to my guns as we did not agree any further deposit with him. Only ever the trade in, had I known of this, why would my daughter have turned up to collect her new car with no knowledge of the £1000 money due. Of course we were not in a position to buy the car, we cancelled the sale. To add to this catastrophic experience, instead of refunding the small deposit we had paid, we were charged it a second time, now costing my daughter over £500 in error, then refunded which will take days to show In her account and has now left her in her overdraft, we taxed the new car and now have to wait for the log book to arrive to cancel it and lose 1 months road tax payment, further more we have been told to make a third 25 mile round trip to return it to the dealership, which i will not be doing
it can be collected, as well as the cost of admin charges from our insurers. We are now left in debt, out of pocket by £140 road tax, insureres charges of £50, fuel £40, and costs of refunds £505, totalling over £700. To add to this we are probably unable to proceed to purchase any car as we need to wait for the finance to clear down. I am frustrated beyond words to have not even, out of courtesy, received any communication from a senior Manager with an explanation. My daughter is in tears, she has wasted a whole afternoon
with no new car. Absolutely dreadful service. I am Head of a .com Trade Sales Division with 15 Account Managers reporting into me, should I have had knowlege of this type of shocking experience from one of our customers
the outcome would have been very different, this gives car salesmen the type of reputation they have tried desperately hard to leave behind.