Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
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Lisez les avis des autres
Jemma in Cruise Nation Customer Service has always been so helpful when we needed her. This is our 12th cruise booked with Cruise Nation, and no other agents can beat their prices. Excellent service... Voir plus
L'entreprise a répondu
We have been cruising since 2014 and invariably go via Cruise Nation. Yesterday we booked to go to Korea/Japan this coming November ... I used the on-line booking tool to book but the cabin select... Voir plus
L'entreprise a répondu
I needed to know more details on the flight linked to my cruise booking. The information wasn't available straight away but as promised, the information was received the following morning by email. A... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
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Thank you for being so Helpful
I would just like to say a huge thank you to Jemma for the help & support she gave me in my conversation today. From the very beginning, Jemma was friendly, polite & extremely helpful. Nothing was ever too much trouble, & she genuinely went out of her way to find all the information I needed. Jemma also took the time to forward additional information that has been really useful to us for our forthcoming cruise. What really stood out to me was Jemma’s patience & empathy. You could tell that she genuinely cared about helping rather than just trying to get the conversation finished. In my opinion, Jemma is absolutely top class, & the company should be very proud to have someone like Jemma representing their business. Customer service like this makes such a difference and is sadly not something you come across every day. Thank you once again Jemma, for all your help. It was very much appreciated & it made the whole experience so much easier.
26 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for such wonderful feedback. We’re absolutely delighted to hear that Jemma provided such friendly, patient and supportive service, and took the time to find all the information you needed for your forthcoming cruise.
It’s fantastic to know that her patience and genuine care made such a positive difference to your experience. We’ll be sure to share your incredibly kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
First Class Service
Due to change in our itinerary we had to cancel our River Cruise. From the moment we notified Cruise Nation about our decision they followed up our request promptly and efficiently and within a few days we received a full refund. Thanks to Jemma for her dedicated assistance in this matter.
25 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re sorry to hear that you had to cancel your river cruise due to the change in itinerary, but we’re delighted to hear that Jemma handled your request so promptly and efficiently and that your refund was processed quickly.
We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
I had dealings with Tracy and Jemma at…
I had dealings with Tracy and Jemma at Cruise nation and they both gave excellant service
24 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Tracy and Jemma both provided you with excellent service. We’ll be sure to share your lovely comments with Tracy, Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Jemma of Cruise Nation got back to me…
Jemma of Cruise Nation got back to me same day and did what I asked.
24 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma got back to you the same day and was able to action your request so promptly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
First stop Cruisenation
Another holiday booked with Cruisenation. Excellent customer service from start to finish, competitive pricing and a support team you actually get support from.
24 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation once again. We’re delighted to hear that you continue to value our competitive pricing and the support provided by our team throughout your bookings. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
Many thanks to Olivia from customer…
Many thanks to Olivia from customer support who answered my query regarding how to add my cruise flight bookings to my ryanair app. Clear and concise answer with additional email procedure ensured booking was added to my account.
23 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia provided a clear and concise answer and helped you successfully add your flight booking to your Ryanair app. It’s great to know that her additional guidance by email made the process nice and straightforward. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard to deliver excellent service for our customers. 😊
Olivia was extremely helpful!
Olivia was extremely helpful ensuring that we achieved the requested change in our suite on a forthcoming cruise.
Olivia fully understood our requirements and after securing the requested suite called us back as she promised she would. Seemingly, nothing was a problem to her and the process was made simple.
23 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia fully understood your requirements and was able to secure the suite you requested. It’s fantastic to know that she kept her promise to call you back and made the whole process so simple and straightforward. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard to deliver excellent service for our customers.
Following our recent cancellation by…
Following our recent cancellation by MSC to the Middle East Jemma has been fantastic in rearranging things for us. She has answered all our questions quickly and has given us alternative suggestions when needed.
Excellent!
20 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma has been so helpful following the cancellation and was able to answer your questions quickly while providing alternative suggestions. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Always very quick to deal with any…
Always very quick to deal with any queries
18 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that our team are always quick to deal with any queries you have. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers. 😊
What a lovely lady.she was so helpful…
What a lovely lady.she was so helpful and explained everything in detail. The email she sent was very informative
19 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that our team member was so helpful, explained everything clearly and followed up with such an informative email. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
I needed to change my flight at the…
I needed to change my flight at the last minute, and Kimberley did it quickly and efficiently; within 1 hr, everything was changed successfully. Whenever I've had a problem in the past, CruiseNation has never let me down, and that's true now after 28 cruises and counting.
18 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback and for your incredible loyalty to Cruise Nation after 28 cruises and counting! We’re delighted to hear that Kimberley was able to arrange your last-minute flight change so quickly and efficiently, with everything resolved within an hour.
It’s wonderful to know that we’ve continued to support you whenever you’ve needed us, and we truly appreciate your continued trust in Cruise Nation. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers.
Nightmare with NCL
After a nightmare trying to book a transfer with NCL directly, Janine stepped in and sorted out our problems very quickly and efficiently. We're very grateful for her help.
18 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and provided all the relevant information you needed regarding your special assistance arrangements for both the airport and cruise port. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Jemma was extremely helpful
Jemma was extremely helpful, and supplied me with all of the relevant information I needed relating h to my special assistance request, both for the airport and the cruise port.
18 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and provided all the relevant information you needed regarding your special assistance arrangements for both the airport and cruise port. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Premier package on Princess
Jemma was very helpful & friendly. She followed up with an email confirming what we had discussed . You can’t ask for more than that.
13 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was so helpful and friendly, and that she followed up with a clear email confirming everything discussed. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
New England and USA cruise
We booked a New England and USA cruise on Holland America’s Zuiderdam via Cruise Nation. I made it very clear we wanted a sea view cabin with absolutely no obstructions and was told by the Cruise Nation agent that this cabin had none. Our cabin 4122 was mainly obstructed by lifeboats and the balcony to our left. I immediately emailed them with photos attached and had to email repeatedly once home before I got a response. They passed the buck to HAL. Neither company would accept failing their customers. We won’t be using either company in the future. Extremely poor customer service/relations.
30 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your feedback. We are genuinely sorry that the view from your stateroom did not meet the expectations you had when booking, particularly as you had specifically requested an unobstructed sea view. We completely understand why this was disappointing.
As soon as we were made aware of your concerns, we raised the matter with Holland America Line and provided the details and photographs supplied to us. We also followed this through with their Guest Relations team for a formal review.
Following their management review, Holland America Line confirmed that stateroom 4122 was correctly categorised and does not meet their definition of an obstructed or partially obstructed view. They advised that, while lifeboats or other ship features may be visible from certain angles, the forward-facing view from the stateroom remains unobstructed and the cabin was therefore sold in accordance with the published stateroom category.
That said, we fully appreciate that the technical classification of a cabin does not change how a guest feels when the view they experience is different from what they expected. We are particularly sorry if the communication and time taken to reach a resolution left you feeling that your concerns were not being properly addressed. That was certainly not our intention.
We value your feedback and have taken your comments on board. We are sorry that your experience has left you feeling that you would not travel with Cruise Nation again, we value all of our customers and are sorry that, on this occasion, we were unable to leave you with the experience you had hoped for.
Superior customer service
Today I called regarding difficulty with registration of passport details for flights and cruise I was lucky to get the remarkable jemma who managed to solve everything with ease many thanks
15 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to resolve the passport registration issue for your flights and cruise so smoothly and with such ease. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
Brilliant company and wonderful staff
This is the second holiday I have bokked with Cruise Nation during the last 12 months and the price has been fantastic coupled with brilliant customer service from Kimberley and Scott...you have a customer for life thank you
15 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation for your second holiday with us in the last 12 months. We’re delighted to hear that you’ve been so pleased with both the fantastic prices and the customer service from Kimberley and Scott.
It’s wonderful to hear that you consider yourself a customer for life! We’ll be sure to share your lovely comments with Kimberley, Scott and the wider team, who work hard to deliver excellent service for our customers.
Scott Martin worked his socks off for…
Scott Martin worked his socks off for me, to get me a great cruise deal; and I really put him through his paces too! Every question I asked he replied to promptly.
I am now going on my third CN cruise in just as many years. Thanks Scott, a credit to Cruise Nation.
14 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback and for choosing Cruise Nation for your third cruise in just three years! We’re delighted to hear that Scott worked so hard to find you a great deal and was able to answer all your questions promptly.
We’ll be sure to share your lovely comments with Scott and the wider team, who work hard to deliver excellent service for our customers. It’s wonderful to know Scott is a credit to Cruise Nation! 😊
Brilliant 5 star service
Brilliant 5 star service! Booked our cruise to Alaska with Scott M at Cruise Nation. He knew exactly want we wanted (better than ourselves) and sorted everything. So professional, so quick and made suggestions so we could get a great deal! Last minute decision by us to stay an extra night in Seattle pre cruise….no problem, and go home via Toronto…. no problem. We had an amazing time, Thankyou so much Scott!
17 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic 5-star feedback. We’re delighted to hear that Scott understood exactly what you were looking for and went above and beyond to put everything together for your Alaska cruise.
It’s great to know he was able to accommodate the extra night in Seattle and your return via Toronto, while also making suggestions to secure you a great deal. We’ll be sure to share your lovely comments and 5-star rating with Scott and the wider team, who work hard to deliver excellent service for our customers.
Great customer service from Jemma
Great customer service from Jemma. Unfortunately a flight got cancelled (nothing to do with Cruise Nation) and Jemma quickly and efficiently came up with several solutions for us. Even though it wasn’t their fault they gave us a gesture of goodwill to help with the cost of the work around. First class, thank you Jemma.
14 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma acted so quickly and efficiently when your flight was cancelled and provided you with several solutions to help resolve the situation.
It’s wonderful to know that you felt supported throughout, and we’re pleased that we could offer a gesture of goodwill to help with the additional costs. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
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