Cook Taylor Woodhouse Solicitors LTD Avis 

Very disappointing communication throughout the early stages of my transaction. I received very few updates and often felt unclear about what, if anything, was happening with my case.

I was also disappointed to discover that my matter had been allocated to a conveyancer rather than a solicitor, as this hadn’t been made clear to me when I instructed the firm. My interactions with the team didn't give me any confidence that my purchase would be handled proactively or that communication would improve as the transaction became more complicated.
I have therefore decided to instruct another firm. Buying a property is stressful enough, and the lack of communication at such an early stage made me concerned about how the later stages of the purchase would be managed. Spoke to an 'Oliver' who was extremely rude and shockingly we were told to go to someone else anyway and that the £198 collected at the start is for "opening the file". I imagine I will have a fight on my hands to get this money taken for doing nothing - but I'll make sure to escalate this as high as it'll go.

I cannot thank Andrew & Harvey enough, they were brilliant throughout the whole process. Particularly in what was a very frustrating chain, their communication and readiness to get it resolved were greatly appreciated.

Charlie at Cook Taylor Woodhouse made everything so easy. She was quick to respond and pushed the sale of our property through as quickly as possible while remaining professional and approachable at all times. I would definitely recommend Cook Taylor Woodhouse Solicitors and particularly Charlie Kitchener.

We have been working with Megan Eastop-Stanley at the Maidstone office, she has been absolutely brilliant to work with, she has helped us so much especially as we did not understand a lot of what was happening, she was always available to talk to and answered any emails swiftly, which is what you need when you are going through the selling of a property as it is very stressful. We highly recommend CTW and especially Megan who done a fantastic job for us, Thank you Megan.

Cook Taylor Woodhouse were brilliant for us buying our first home. Massive thank you to Jessica Murphy who made the process go through smoothly. Jessica was always on hand to answer any questions we had, and she helped us get the sale over the line quickly. Thank you, Jess, you were brilliant and I would recommend you to anyone. Kelsey & Charlie

Lavona from Cook Taylor Woodhouse handled our move superbly. Always answering the phone helping us to move swiftly. We wouldn't go any where else. Very professional reliable and easy to talk too.

Would highly recommend Andrew and Harvey who helped during the process. They responded very quickly to any questions by email. Making the whole process as smooth as possible. Would definitely use again

The service was excellent! We had some extremely difficult and unpleasant issues that cropped up, but CTW were honestly great, always acted in our best interests, kept us informed, fantastic at problem solving to ensure we could still proceed. Would highly rate and recommend.

As we all
Know buying and selling properties are stressful. If your legal team are good then this level of stress is decreased. I have to say that Eve Bradshaw and the team at CTW were brilliant. Eve would responded back to the queries I had quickly and effectively. This gave me the reassurance that I was in good hands. Eve’s work ethic is robust and diligent. Thank you Eve and the team at CTW. I would definitely recommend them and use this solicitors again.

I had a great experience working with Amreet during my property sale.

Amreet was easy to deal with, kept me informed throughout the process, and always replied promptly to my questions. Communication was clear, and everything moved along on time. The whole transaction was handled professionally.

Thank you, Amreet, for all your help. I would happily recommend your services to anyone looking for a solicitor who communicates well and gets things done.

I have just completed on the sale of my property after a difficult process and Cook Taylor were really good .. especially Dhruvit who was excellent communicating via telephone and email which definitely helped a lot . I would use the Company for future transactions with no hesitation

Amanique Ghag has been outstanding in all respects of my house sale. It was a difficult one to manage and took longer than it should have done due to the other sides solicitors proving difficult to communicate with . But Amanique persevered and finally got it all across the line. I would definitely recommend Cook Taylor Woodhouse Solicitors and in particular Amanique

Amreet Sahota dealt with myself and my partner when selling our property. She was prompt with all queries and chasing up our buyers solicitors.
At what should be a stressful time she ensured we were fully updated and was constantly in contact via email reassuring us and keeping us updated . We are very grateful.
Laura Britton and Ben Henderson

Lavona was great throughout our purchase as first time buyers. We were working to a tight deadline and had several issues arise along the way but she still managed to get everything sorted in time! Compared to our last solicitors, it was a world of difference. I would highly recommend + + + + +

I had a very disappointing experience with this firm. PLEASE DO NOT USE.

Communication throughout my transaction was poor from Ashleigh, a paralegal not Solicitor! who was put in charge of my case. I regularly had to chase for updates, and responses were often delayed or unclear.

During the transaction, I was given incorrect advice on a number of occasions, which contributed to delays. Despite there being no chain involved, the purchase took around six months to complete, far longer than I had expected. The process felt unnecessarily drawn out, and I was left having to continually seek updates rather than being kept informed.

Most concerning is that, seven months after completion, I still have not received the updated Land Registry title documents or any evidence that the property has been registered in my name. I have had to contact the firm myself to request confirmation and the relevant post-completion documents. They have not responded despite being chased!

Overall, I found the service disappointing due to the poor communication, delays, lack of proactive updates, and the ongoing failure to provide the expected post-completion documentation. I will be making a complaint to the Legal Ombudsman if this is not imminently resolved.

Stay clear of this firm.

We used Laura when purchasing our first home, it was a quick process and Laura always responded promptly with any queries we had.

⭐☆☆☆☆ **Very Disappointing Experience – I Would Not Recommend**
Unfortunately, my experience with **CTW Solicitors** was extremely disappointing.
My property sale took **five months** to complete, and much of the delay appeared to be due to poor communication and a lack of urgency. Throughout the process, I had to repeatedly chase for updates, and responses were often slow.
There were several mistakes that should not have happened, including my paperwork being misplaced and my name being spelt incorrectly on legal documents. These errors caused unnecessary frustration and did not inspire confidence.
To make matters worse, additional charges were added during the transaction, which was disappointing.
Ironically, the buyer also used CTW Solicitors (through a different branch), yet the transaction was still significantly delayed. This suggests that using the same firm did not improve communication or speed up the process.
Based on my experience, I would strongly recommend that anyone buying or selling a property carefully considers other solicitors before choosing CTW. A property transaction is already stressful enough without having to constantly chase your legal representative for progress.
I can only comment on my own experience, but unfortunately, I would not use CTW Solicitors again or recommend them to others.

I have received top class service from CTW and very pleased with the professionalism and prompt responses throughout the process. Special thanks to Alexandra Spillett who has helped me throughout this conveyancing process in a very efficient manner.

Used them as our solicitors and I can say Satvir Ranu was an amazing solicitor, helpful and knowledgeable.