Currie Motors Group UK Avis 

Excellent Service at Currie Motors, Isleworth

Both at the Reception Desk and at resolving any queries. Good communication too, especially from 'Coral'

5 stars thanks to Rhianna as always. Just lovely, knows her job inside out. Goes out of her way to be helpful and friendly.

Currie Motors Isleworth has done it again.....
I have used Currie Motors since 2005 and would like to commend their first class & very consistent service.
Christopher was very professional and thorough as usual while the premises was spotless and comfortable as always.
Thank you Christopher and Currie Motors.

I work at Toyota Currie Motors in Isleworth and I want to let the General Public know what its really like behind the scenes here and how it affects customers.
The Mechanics are on commission, so the more cars they service...the more money they earn. They also earn extra money by recommending extra work to be carried out on the vehicle.
The Service Advisors earn extra money if they get a positive review on Google or Trustpilot.
From what I have observed during my time here, I can tell you that because the Mechanics are rushing through the services and extra work that they have recommended in order to get onto the next vehicle accidents and incidents happen on a daily basis.
The Service Advisors although very friendly to the customers, all they are really interested in is earning that extra money for the positive review. They seem very shallow, as once their Customer has left the site the fake smile quickly disappears.
Going back to the Mechanics, I can give you a long list of accidents and incidents because they are rushing the work and making errors because of this. This then impacts the Customer going forward.
I'll list the accidents and incidents here and update this page as and when;
Today we'll start with the spanner left under the bonnet of a customers vehicle that had just been serviced...
Found by the Customer before he left the site he was shocked to find the Mechanic had left a wrench on top of the engine. Had this not been spotted by the Customer it would surely have caused extensive damage to the engine if it had fallen on to any exposed or moving parts of the engine. If it had fallen through the engine bay onto the road it could have caused serious damage to property on injury to anyone who would have been near the vehicle at the time.
Another incident...
Customers vehicle scratched whilst in for a service (and this happens often). Whilst this was investigated by the Manager and Currie Motors were found to be at fault, it does highlight the fact that the vehicle was damaged by someone whilst the vehicle was on site and must have been done by a member of staff. My concern is that the member of staff that damaged the vehicle kept quiet about it and did not report it. It was only upon the Customer inspecting the vehicle on pick up that the Customer noticed the damage. Again, if the Customer had not noticed the damaged whilst still on site at Currie Motors, I doubt very much that would have showed any grace toward the Customer and would not have repaired their vehicle for them.
And another incident...
Customers' car keys lost. The Customer brought their car in for a Service and Toyota Isleworth lost the keys. The Customer had to bring his spare key in the following day in order for them to get into his car and carry out the Service. The Key 'Safe' is left open all the time. Anyone can take a Customers' car key and no-one would know who had it. I've worked for many different Dealerships over the years and Toyota Isleworth has the the most laxed system I've ever seen. For most Dealerships the Key Safe is treated the tightest security. But not at Toyota Isleworth...keys are being mislaid/misplaced all day long and I'm not suprised in the slightest that they lost the poor Customers' car keys.
Best practice; make sure you take a video on your phone of your vehicle when dropping it off. Then check your vehicle thoroughly before you leave the site. As I would imagine that Currie Motors would not accept, or would be very reluctant to, any liability for any damage that has occurred whilst on site once you have left.

Currie Motors Kingston Toyota staff are all kind, helpful and hardworking.
I travel a long way from my home address to get my car done there due to their integrity, honesty and excellent customer service. We especially want to thank Shuan Lovell-Bains who has always been helpful and kind.

My parents are in their mid 80s and rely on a car to get around. They booked their Yaris cross in for the first minor service as the car is 6 months old. They were not offered a courtesy car or a lift to public transport, I guess they were busy and all the cars had been offered out. My problem is that they were expected to pick the car up the same day. They were told at 15.00 hours the same day that the car would not be ready till the following day. My mum has now got to get 2 buses to get to a physio appointment! She is 84. For an hours work tops for a minor service and the car having been dropped off first thing in the morning is totally not acceptable!!! The sad thing is my parents bought their first Toyota celica in mid 1980s and have been loyal to the brand. Shame on you Currie Motors Kingston!

Just heard from my parents that due to modern tech they only opened the door 10 mins ago the following day. My 84 year old mum just text me while waiting for a second bus to take her home from the physio! Currie motors I except a response now!?

After contacting Rob Mckendrick who still hasn't returned my email I expect what you offered is not enough to pay my mums taxi to her physio. And Rob when a client emails you I expect a response! Not Sophie! I will still run this with the comet!

I cannot begin to explain, how disappointed I am with the Customer Service Representative Dmitry at Lexus Twickenham, and as such I will no longer be using that branch to service my vehicle after 5 loyal years. My son had lost his AirPod down the back seat by the seatbelt holder and having spoken to the helpful service department, they sent me a YouTube video to try lift up the back seats. Being unable to complete the operation, I was driving by your Twickenham branch and asked politely if I could get somebody to help me. Stone cold Dmitry said no and that it would need to be booked in to the workshop. When I remarked the the cost of this would be more than the cost of replacing the AirPods, Dmitry said "your choice but there is nothing we can do". Customer Service at its greatest and not sure what training he has had, but the level of arrogance, for a front facing member of staff was staggering and has now destroyed my confidence in the Branch and the brand. I will happily speak to the manager of the the franchise

Another excellent experience at Currie Motors Isleworth. Front desk staff very professional. Workshop very clean and work done (MOT) within the said timescale.I have yet to experience anything less than excellent on every occasion whether for service or MOT..

We hired a van four times and picked up from the Isleworth branch. Pricing was very competitive and the entire process was smooth and stress free from start to finish. The staff at the Isleworth branch gave excellent service. Wouldn’t hesitate to use again or recommend

After buying the car, over a period of several weeks I found numerous small paint blemishes that needed polishing out. Lexus Twickenham made their paint man available to me at all times, but the biggest example of why you should buy a car from them was when 5 months after buying the car a door handle cover broke off and would have cost me £100+ to replace. Their technician pointed out that it had previously been broken and glued back on. The manager at Lexus Twickenham, David Eagell, did not hesitate to replace it at their expense. Can't recommend Lexus Twickenham enough.

My Lexus car was stolen and recovered I brought my car to this Lexus showroom and explain situation car needed bodywork and and lights check never was offered a plate for the lights to stop theft ??? , when I got car back my sunroof didn’t open called showroom to be told my sunroof probably didn’t work in the first place ?? My Lexus es takumi is a 72 plate found this hard to believe anyway they agreed to take car back in as I brought it in salesman with the blonde hair tried to tell me it’s nothing to do with them ! I have never EVER been treated so badly by a LEXUS showroom shame on your ? After phoning customer services the manager who I might add refused to talk to me before this couldn’t apologise enough not acceptable behaviour will never buy a new Lexus again company is a JOKE and they don’t care about customer and the fact there car are the most stolen in the Country. My trauma goes on as they only fixed one part of my bodywork on car because car wasn’t looked over properly by isleworth. Staff and more importantly didn’t listen to anything I had to say ??

Very good service. This is the 7th time I used them for different cars. Always good.

Thanks.

When I needed a van on very short notice in Isleworth, everything was very speedy and flexibele arranged. Despite the fact that I was abroad. Also at pick up on a Saturday flexibility and customerfriendlyness were the key wordt

I recently bought Toyota Yaris Cross Excel. Had a test drive with the sales executive Alex Daborn in January. He was very helpful, thorough, and patient in explaining everything. I ordered the car which was collected on June the 1st. All the financial agreement were explained well. Alex's gentle, calm, patient persona helped me through my journey of buying a new car. Happy with it.

The most unhelpful people.
How you can repair the faulty HUD by changing brightness level.
I wouldn't recommend them to anyone.
The level of the customer service doesn't exist at all.

Scornful HR Director (Hannah)...shocking.
I met this woman (Hannah) a couple of times whilst I was working at Currie Motors Toyota in Isleworth, London via Drivers Direct.
This woman shoots from the hip...she makes comments to staff on site which are very confrontation and are usually very impulsive in nature.
Rather than communicating her message in a caring way in order to enlighten the receiver of the feedback/criticism she comes across as angry and arrogant as if she has some kind of moral or intellectual superiority over them...This is a very unwise path to tread.
I believe she has limited vision when it comes to understanding People and how to encourage and empower them for the good of the Business.
She is well within her right to comment and give feedback to members of staff but she needs to do it with a bit more control and humility.
As it stands if she continues on this course she will only make employees less productive but also resentful, which will lead to poor productivity and higher than average staff turnover.
I speak from a position as having a successful career in Management at DSG International, G4S and Muller and also having a Degree in Psychology.

Best Regards

Kevin Prendergast.

P.s. I will also be contacting associates and friends of mine at Toyota UK In Epsom with my thoughts and conclusions.

Just Ordered my new NX350. Had a really nice experience on the day. Manaal was our sales person and was really helpful. She left us to test drive and experience the car on our own, but was very attentive when we needed her assistance. She was very helpful in showing us all of our options, and patient when it came to us trying to make up our mind and trying to make a deal.
In general, all the staff from the receptionist to the manager were a credit to the dealership.
In the end, I walked out happy I got the car I want at the price I want and I look forward to returning and picking it up when it comes in.

Neil Hogberg

I would like to Thank Samantha and her team of technicians for Brilliant Service. Samantha went out of her way to make sure we had a very positive and successful outcome. The car is running like a dream! Thank you to the whole team! Samantha you are a STAR!

All the staff were helpful and informative both face to face and on the phone. A courtesy car was provided promptly at fair cost, and the annual service was completed with helpful comments. I also noted that my car is the Yaris in the photo used on the website to show the front of the building!

I got excellent service. The staff were most helpful and courteous. Everything was properly explained and the work was done in time.