Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
561 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I’ve visited a few different branches…
I’ve visited a few different branches over the years & am never disappointed, great eye tests, amazing product selection & fantastic service every single time! Highly recommend this business!
19 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Emma, Thank you for your fantastic review! We're delighted to hear that you've had such positive experiences across our different branches over the years.
It’s great to know that our eye tests, product selection, and service have consistently met your expectations. Providing a high standard of care and a great experience every time is exactly what we strive for.
We truly appreciate your recommendation and look forward to welcoming you again in the future!
Kind Regards
Customer Care Team
Treated As A Valued Customer
Every time I visit David Clulow in Bluewater, I am treated as a valued customer, and I am given the time and attention that my query or visit requires.
I travel quite some distance to have my appointments, but they are worth it. I live in Sutton.
16 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Ore,
Thank you so much for your wonderful review. We’re truly delighted to hear that you feel valued and well looked after each time you visit our Bluewater branch — that’s exactly the experience we strive to provide.
It means a great deal to us that you travel from Sutton for your appointments. Your loyalty and trust are incredibly appreciated, and we’re so pleased you feel the journey is worthwhile.
We look forward to welcoming you back again soon and continuing to provide the time, care, and attention you deserve.
Kind regards,
Customer Care Team
berlin KaDeWe:
(eng below)
berlin KaDeWe:
Die Sprachbarriere ist extrem schwierig zu bewältigen, man verständigt sich mit Händen und Füßen gerade eben so, am Telefon z.T. gar nicht.
Über die Leistung kann ich noch nichts endgültiges sagen, wir befinden uns gerade in der Nachbesserung, die ersten Gläser haben 2 Wochen gebraucht, die haben nicht funktioniert, jetzt sind weitere zwei Wochen um und wir warten noch.
Ziemlich unseriös finde ich btw die Praxis, einfach ungefragt zwei "Brillenreinigungssets" im Wert von 50ct einzupacken und dafür je 19,90€(!) abzurechnen.
Berlin KaDeWe:
The language barrier is extremely difficult to overcome; we barely manage to communicate with gestures, and sometimes not at all on the phone.
I can't say anything definitive about the service yet, as we're currently dealing with a follow-up issue. The first lenses took two weeks to arrive, and they didn't work. Now another two weeks have passed, and we're still waiting.
By the way, I find it quite unprofessional to simply include two "glasses cleaning kits" worth 50 cents each without asking and charge €19.90 for each!
14 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Customer,
Thank you for taking the time to share your feedback.
We are David Clulow Opticians, a UK-based business, and we believe your review relates to a store in Berlin (KaDeWe). As this location is not part of our UK operations, we are unfortunately unable to investigate or resolve the matter directly.
We kindly ask that you direct your feedback to the appropriate Berlin team so they can review your concerns and assist you accordingly. If this review was posted on our Trustpilot page in error, we would greatly appreciate it if you could remove it to ensure it reaches the correct store.
We are sorry for any inconvenience caused and sincerely hope your matter is resolved quickly.
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen.
Wir sind David Clulow Opticians, ein in Großbritannien ansässiges Unternehmen. Nach unserem Verständnis bezieht sich Ihre Bewertung auf eine Filiale in Berlin (KaDeWe). Da dieser Standort nicht zu unserem UK-Geschäft gehört, können wir Ihr Anliegen leider nicht direkt prüfen oder bearbeiten.
Wir bitten Sie daher freundlich, sich direkt an das entsprechende Team in Berlin zu wenden, damit Ihr Anliegen dort geprüft und bearbeitet werden kann. Falls diese Bewertung versehentlich auf unserer Trustpilot-Seite veröffentlicht wurde, wären wir Ihnen sehr dankbar, wenn Sie diese entfernen könnten, damit sie die richtige Filiale erreicht.
Wir entschuldigen uns für etwaige Unannehmlichkeiten und hoffen, dass Ihr Anliegen schnell geklärt wird.
Mit freundlichen Grüßen
Customer Care team
The optometrist has the best eye exam…
The optometrist has the best eye exam equipment.
11 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Rechts Verteidiger,
Thank you for your feedback! We’re delighted to hear that you’re impressed with our eye exam equipment. Providing the latest technology is very important to us so we can give the most accurate and thorough eye exams possible.
We look forward to welcoming you back for your next visit!
Kind regards,
My Review
Very friendly, helpful staff. Professional and thorough examination - great facilities. Great help choosing new glasses, been a customer for a number of years always a great experience and would recommend David Clulow Opticians .
9 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Susan Platt,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to read this!
Thank you again for your lovely feedback, and we look forward to seeing you at your next visit.
Kind regards,
Customer Care Team
I was not advised that the frames I…
I was not advised that the frame I selected is unsuitable for my prescription lenses. I paid £700 for a pair of my glasses, yet the lenses are significantly thicker than those I previously purchased from Specsavers. I was sold the most expensive package, which included a free replacement guarantee; however, the store refused to offer a replacement before I had the opportunity to properly try the glasses at home. The thickness and weight of the lenses are causing headaches and discomfort.
Additionally, my mother’s single-vision glasses are still not ready, despite us both having our prescriptions issued on the same day. We have received no explanation for the delay nor any apology.
We are extremely disappointed with the service provided by David Clulow and hope this matter can be resolved promptly. Failing that, we will seek a refund and consider pursuing further action if necessary.
10 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the disappointment this has caused you and your mother.
I understand how concerning it must be to find that your lenses feel thicker and heavier than expected, especially after investing in what should have been the most suitable and comfortable option for your prescription. Your comfort and confidence in your glasses are extremely important to us, and I sincerely apologise that this has not been your experience so far.
I have requested your details so that I can review your order thoroughly and understand exactly what has happened. Please be assured that we will 100% respond to this matter and work towards a resolution. Our intention is always to provide the best possible solution, and we will carefully assess the frame and lens combination, as well as the concerns you have raised regarding the replacement guarantee.
I am also very sorry to hear about the delay with your mother’s glasses and the lack of communication regarding this. This is not the level of service we aim to provide, and I will ensure this is investigated as part of our follow-up.
As soon as I receive your information, I will personally review everything and contact you to discuss the next steps and ensure this is resolved appropriately.
Thank you again for bringing this to our attention, and I appreciate your patience while we look into this.
Kind regards,
Customer Care Team
Awful service
Really expensive and really bad service. Failed to advise me that the frames I had chosen were inappropriate for the lenses. Measured my eyes wrongly. Got annoyed when I pointed out the problems. Charged me extra to revert to an original pair of lenses. Told me this was the last change they would make - despite the changes all being their fault!!! After 2 months I still don’t have a satisfactory pair of glasses. Probably will be asking for a full refund. Avoid!!!
8 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Toby,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and the frustration this has caused.
This is certainly not the level of service we aim to provide, and I sincerely apologise that you were not properly advised on the suitability of the frame for your prescription, as well as the issues you have experienced with the measurements and lens changes. I also regret that you felt unsupported during the process, and that the situation has taken such a long time to resolve.
I have requested your details so that I can review your case fully and understand exactly what has happened. Please be assured that we will 100% respond to this and work towards putting things right. We will carefully investigate the advice given, the measurements taken, and the charges applied, to ensure a fair and appropriate resolution.
Your experience does not reflect the standard of care we expect, and I appreciate you bringing this to our attention. We will be in touch with you directly once we have your information to resolve this as quickly as possible.
Kind regards,
Customer Care Team
Great staff and excellent range of frames
Great staff and excellent range of frames. Eye testing is always an enjoyable experience with David who has been working with DC for over 30 years. legend!
6 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both our team and our range of frames.
David will be especially pleased to read your kind words — over 30 years with DC truly is legendary, and we’re very lucky to have him! We’re so glad he continues to make your eye examinations such an enjoyable experience.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Amazing
Amazing, I had multivocal contacts from Specsavers that did not work and there was no effort from the optician to try a different strength or something so I ended up still needing reading glasses 🙈
I made an appointment here and within an hour I walked out with a trial pair of contacts and I do not need reading glasses anymore what a relief
4 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your amazing review!
We’re so pleased we could help you find multifocal contact lenses that truly work for you. It’s incredibly important to us that we take the time to get the prescription and fit just right, so you can enjoy clear vision at all distances without needing reading glasses.
Hearing that you walked out within the hour with a successful trial pair — and such a sense of relief — is exactly what we aim for!
We really appreciate you choosing us and sharing your experience, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Fantastic service
Fantastic service, very friendly staff, I am so pleased with this company. Within 5 years my three pairs of glasses all have been purchased from this company, I trust the quality of them. Specially the branch in Wimbledon village.
4 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your fantastic review and for your continued trust in us over the past five years — that truly means a lot.
We’re delighted to hear that you’re pleased with the quality of your glasses and the service you’ve received. I’ll be sure to pass your lovely comments on to the team in Wimbledon Village — they’ll be thrilled to know they’ve made such a positive impression.
We really appreciate your loyalty and look forward to helping you again in the future.
Kind regards,
Customer Care Team
Excellent service across the board
Excellent service across the board. I've been coming to DC in Bath now for over 2 years for prescription glasses, sunglasses and now contact lenses. The team is excellent and they've a great selection of glasses.
2 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with us across glasses, sunglasses, and contact lenses over the past two years.
It’s wonderful to know that our team in Bath has made such a positive impression, and we’re glad you enjoy our selection of frames. Your support and loyalty mean a lot to us, and we look forward to helping you again on your next visit!
Kind regards,
Customer Care Team
It was a great experience I mentioned…
It was a great experience I mentioned to the team on arrival that I have generalised anxiety and health anxiety disorders which always makes these things harder than for a normal person. They were great at dealing with me fully explaining everything in the process. The purchasing of new glasses was very good - the collection not so. I was told that they would be in within a fortnight and I’d get a telephone call - over a fortnight no call so popped into branch and they said oh they will be in on the next day. The actual picking up was excellent and treated really well - just a bit better communication if there are delays in receiving would be great - not even a call just a quick email would do.
31 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear C Kingshott,
Thank you for sharing your experience and for your honest feedback. We’re really glad to hear that our team was able to support you during your appointment and make the process as comfortable as possible — we understand that anxiety can make appointments stressful, and we always aim to provide clear explanations and care.
We do apologise for the delay in communication regarding your glasses collection. Your suggestion about a quick call or email when there’s a delay is very valuable, and we will be taking this on board to improve our service.
It’s great to hear that the actual collection went smoothly and that you felt well looked after. Thank you again for your feedback — it helps us make the experience even better for all our customers.
Kind regards,
Customer Care Team
Very efficient eye test
Very efficient eye test. I have dry AMD and they are very good at monitoring this with up to date technology. Also the staff are very pleasant
27 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Elizabeth,
Thank you for your kind review! We’re delighted to hear that you found your eye test efficient and that our team could support you in monitoring your dry AMD with up-to-date technology.
It’s wonderful to know that our staff made your visit a pleasant experience — we always aim to combine expert care with a friendly approach. We really appreciate your feedback and look forward to welcoming you back for your next check-up.
Kind regards
Customer Care Team
Glad I switched from my previous opticians
I haven't received my glasses yet, but so far my experience has been top notch. Everyone listened to my concerns, made recommendations, and discussed pros and cons of each. I give them 5 stars as I cannot find a reason to deduct any.
24 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear that your experience with our team so far has been positive and that we were able to listen, guide, and discuss options with you thoroughly.
We’re sorry your glasses haven’t arrived yet, but we’ll do everything we can to ensure the final part of your experience is just as smooth and satisfying. We really appreciate your trust and look forward to getting your new glasses to you soon!
Kind regards,
Customer Care Team
I use the shop in Bromley and I would…
I use the shop in Bromley and I would like to express how helpful the ladies were there very kind indeed I couldn’t do enough to repair my Gucci sunglasses and I’m leaving this review with very much gratitude for everything they’ve done. I will definitely go back and use their services.
24 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Ben Collins,
Thank you so much for your lovely review! We’re delighted to hear that the team in Bromley were able to help with your Gucci sunglasses and provide such a kind and supportive experience.
Your gratitude means a lot to us, and we’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear this. We look forward to welcoming you back and assisting you again in the future!
Kind regards,
Customer Care Team
Priya and Natalie were absolutely…
Priya and Natalie were absolutely amazing. Very professional and knowledgeable about their products. 5 stars
23 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Stevie Porter,
Thank you so much for your wonderful review! We’re thrilled to hear that Priya and Natalie provided such a professional and knowledgeable experience.
We’ll be sure to pass on your kind words to them — they’ll be delighted! Your 5-star feedback is greatly appreciated, and we look forward to welcoming you back soon.
Kind regards,
Customer Care Team
Great Experience, will revisit.
I chose David Clulow opticians within John Lewis, Leeds because David Clulow are an opticians that have Chanel frames. They didn’t have the exact ones I was after.
After a lot of communication with Chi at this branch, I’ll eventually get the glasses with the frames I like & suit even though they had to be specially ordered from Italy. The optician was in my personal superb. Best eyesight test I’ve had in years. The thing I valued most was the TIME & explanation. It maybe a 195 mile round trip for me but worth it. I hope my new glasses work for me.
19 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Ozzi, Thank you very much for taking the time to share such a detailed and thoughtful review, this has made me smile.
We’re delighted to hear that Chi and the team at our John Lewis Leeds branch were able to help you find the right Chanel frames, It’s wonderful to know that the communication and service made the process worthwhile.
We’re especially pleased that you found the eye examination to be so thorough and that the time taken and explanations provided made a difference — that level of care is exactly what we aim to deliver.
We truly appreciate you making such a long journey to visit us and hope your new glasses work perfectly for you. We look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Very caring and professional service…
Very caring and professional service from this David Clulow branch situated within John Lewis, Leeds. Great choice of frames too.
19 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Francesca, Thank you for leaving such a lovely review. We’re very pleased to hear that you found the service at our John Lewis Leeds branch both caring and professional, and that our selection of frames met your expectations. Your feedback means a great deal to the team, and we hope to see you again soon.
Kind Regards
Customer Care Team
Perfect experience…
Perfect experience…. From first few visits first looking … to final style consultation & eye test .., to hand over. Lily and Jem were wonderful
10 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Jackie, Thank you for sharing your wonderful feedback. We’re delighted to hear that your experience was perfect from your initial visits right through to the final style consultation, eye test, and handover. Lily and Jem at Battersea will be so pleased to know their care and support made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Excellent service and great advice
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward to collecting my 2 new sets of glasses. Previously been a customer at both Bluewater and Selfridges London stores before moving back to north yorkshire
12 janvier 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Denise,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that you received excellent service and advice during your visit to our Leeds John Lewis store. Chi will be thrilled to know you felt so well looked after, and we’re especially pleased that your experience with our optometrist was so thorough and informative. Taking the time to ensure everything is just right is something we pride ourselves on.
It also means a great deal to us that you’ve continued to choose David Clulow. Your loyalty over the years is truly appreciated.
We hope you love your two new pairs of glasses and look forward to welcoming you again whenever you’re next visiting.
Kind Regards
Customer Care Team
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