Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
561 avis
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Réponse de David Clulow Opticians UK
Dear Anthony, Thank you for your kind review!
We’re really pleased to hear you received excellent service and found our team polite and welcoming. Your feedback means a lot to us, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Very disappointing aftercare from David…
Very disappointing aftercare from David Clulow (Kingston branch).
I purchased Oakley Meta glasses in October 2025, expecting a high standard of service given the reputation and the cost. Within a few months, the glasses developed a clear structural fault. Oakley have already approved a full replacement under warranty (Ref: 11225793), so the issue itself is not in dispute.
What has been frustrating is the level of aftercare. Despite the glasses being with the store, I have been repeatedly asked to manage the process myself — including contacting the manufacturer, completing forms, and handling logistics that should reasonably be managed by the retailer.
My in-store experience was also poor. The staff member I dealt with was dismissive, did not properly assess the issue, and showed little interest in helping resolve the problem. This only added to an already frustrating situation.
I chose David Clulow specifically because of its reputation as a premium provider, and I have made multiple purchases with them. Unfortunately, the service I have received falls well below expectations. At this level, customers expect efficient, proactive support — not to be passed back and forth.
To make matters worse, these are prescription glasses that I rely on for my work as a Consultant in Emergency Medicine, and the delays have had a real impact.
Overall, a disappointing experience. I hope the company reviews its aftercare processes, as this is not the level of service one would expect from a high-end provider
20 mars 2026
Réponse de David Clulow Opticians UK
Dear Dr Mohamed El-Askary,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience with our Kingston branch and the aftercare you’ve received. This is certainly not the standard of service we aim to provide, particularly for a valued and long-standing customer.
We completely understand how frustrating this situation must be—especially given how essential your glasses are for your work. While the warranty process for Meta products is often handled directly by the customer to help speed things up, we sincerely apologise that you felt unsupported during this process and for the experience you had in store.
I will personally look into this matter to see what we can do from our side and to help minimise any further inconvenience.
Please be assured that your comments have been taken very seriously, and we will be addressing this with the team to improve both our communication and aftercare going forward.
Thank you again for bringing this to our attention, and we hope to restore your confidence in us.
Kind Regards
Customers Care Team
Great customer engagement and care
I have been going to David Clulow in Loughton for over 10 years. I would never go anywhere else and if for whatever reason you are not happy they try everything to ensure customer satisfaction. Thank you 🙏
7 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Amanda, Dear Customer,
Thank you so much for your kind words and for your continued loyalty over the past 10 years — it truly means a lot to us.
We’re delighted to hear that you’ve consistently had a positive experience with our team in Loughton. Providing great customer care and ensuring our customers feel supported and satisfied is always our top priority, so your feedback is incredibly appreciated.
We look forward to welcoming you back for many more years to come.
Kind regards,
Customer Care Team
Always friendly and happy to help
13 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Customer,
Thank you for your lovely feedback!
We’re so pleased to hear that you find our team always friendly and happy to help — that’s exactly the experience we aim to provide for every customer.
Your kind words are truly appreciated, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Always happy with my DC branch
I’ve been going to DC for quite some time. Always lovely, professional and honest which is a rare quality. Always trying to welcome you and make you feel at home. Giving you the best advice. Very happy as usual.
10 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Madda,
Thank you for your wonderful review and for your continued loyalty.
We’re delighted to hear that you feel welcomed, well looked after, and able to trust the advice you receive from our team — that means a great deal to us. Creating a friendly, professional, and honest environment is exactly what we strive for, so it’s lovely to know this is reflected in your experience.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Kensington High Street
Kensington High Street, London. Very quick and professional. I went there with my eye care voucher provided by my work. However, the frames available for free on the voucher were all too small for my head. I am a tall man (not overweight) and had to choose a pair of frames that don’t fit me. When I say none of the frames fit me I really mean it.
3 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Michael,
Thank you for your feedback and for visiting our Kensington High Street practice.
We’re pleased to hear that you found the service quick and professional. However, we’re sorry to learn that you were disappointed with the frame selection available through your workplace eyecare voucher.
The range of frames included within the voucher scheme is determined by the external provider, and unfortunately, we do not have control over the styles or sizing included in that selection. We do appreciate that fit is extremely important, and we’re sorry that the available options did not meet your needs on this occasion.
That said, we do offer a wider selection of frames in-store, and as a goodwill gesture, we provide a 15% discount on any frames outside of the voucher range. Our team would be more than happy to help you find a style that fits comfortably and suits you well.
If you would like assistance, please feel free to visit us again or contact the practice directly—we’d be delighted to help.
Kind regards,
Customer Service Team
Amazing team at Loughton
This is my 4th pair of glasses from the Loughton store. I used to visit Tom Davies in Sloane Square previously having tried local opticians I found they couldn’t match previous experience I had. After passing by the Loughton store for a quick chat I was amazed by the knowledge of the team and friendly service I received. Very professional and a special mention for the boss Androulla and her amazing team Waheeda and Ramona (Charlie’s Essex Angels)
11 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Yuri,
Thank you so much for your fantastic review and for choosing us for your glasses, we’re honoured to have provided your 4th pair!
It’s wonderful to hear that our team in Loughton has been able to match and even exceed, your previous experiences. Your kind words about our knowledge, professionalism, and friendly service mean a great deal to us.
A special thank you for recognising Androulla, Waheeda, and Ramona — they will be absolutely delighted to hear your feedback (and we love the “Charlie’s Essex Angels” mention!).
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Good Service
The service provided was exceptional, particularly by Andreaw at Kildare Village, who offered outstanding assistance and effectively clarified options, enabling me to select the appropriate sunglasses.
8 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Raphael,
Thank you for your kind review.
We’re delighted to hear that you received exceptional service during your visit, We’ll be sure to pass on your lovely feedback — it will mean a lot to them.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
David Clulow Customer Care Team
10/10 (or 20/20 more like ;) )
Staff are so lovely in the Loughton branch! The advice was good, service was excellent and I wasn’t sold to or pushed into making a decision. Thanks all <3
7 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your lovely review.
We’re so pleased to hear that you had such a positive experience with our team in Loughton. Providing honest advice in a relaxed, no-pressure environment is very important to us, so it’s great to know you felt comfortable and well looked after.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your feedback.
We look forward to welcoming you back again soon.
Kind regards
Customer Care Team
James is the best optician I’ve ever…
James is the best optician I’ve ever been to. He’s incredibly thorough and has all the up to date technology to investigate the eyes beyond just an eye test.
Paulina is also great and so helpful.
4 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Nadia,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that James made such a positive impression, providing thorough care and using the latest technology to deliver a comprehensive eye examination is exactly what we strive for. It’s also lovely to hear your kind words about Paulina and how helpful she was during your visit.
We will be sure to pass your feedback on to both James and Paulina at our Brighton store — it will mean a great deal to them.
Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
Battersea consultant Gem and the…
Battersea consultant Gem and the accompanying optician were faultless during my visit. I was given as much time as I needed to try plenty of new styles. Gem offered thoughtful recommendations that genuinely suited me. She was knowledgeable about current trends and timeless styles. My preferences were taken into account, and the whole experience felt truly personal and unhurried. She also explained the advances in transitional lens technology, demonstrating the benefits in a way that completely put my mind at ease. Selecting new frames can feel like a commitment and one I was wary of getting wrong (as I've done before), so the assistance was much appreciated. Joining the Style Service meant I could capitalise on 30% reduction when buying two pairs and take home a pair of complimentary sunglasses. Overall, it might be more costly than my previous opticians, but the attention to detail was excellent, and I'm hoping the finished glasses reflect the more premium in-store experience.
3 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Adam,
Thank you for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that Gem and the optician provided you with such a personalised and attentive experience during your visit to Battersea. Taking the time to understand your preferences and ensuring you feel confident in your choices is exactly what we strive for, so it’s wonderful to know this came through.
It’s also great to hear that Gem was able to guide you through both frame selection and the latest lens technology in a clear and reassuring way — choosing new glasses is an important decision, and we’re pleased you felt supported throughout.
We truly appreciate your comments regarding the overall experience and value, and we hope your new glasses fully reflect the premium service you received in-store.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
I have been visiting DC in Covent…
I have been visiting DC in Covent Garden for a decade. Gary, my optician is superb and the team are always welcoming and friendly. Highly recommend.
2 mars 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Richard,
Thank you for your wonderful review and for your loyalty over the past decade, it truly means a lot to us.
We’re so pleased to hear that Gary has consistently provided you with superb care, and that the team in Covent Garden always make you feel welcome. Your recommendation is greatly appreciated.
We look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Réponse de David Clulow Opticians UK
Dear Kathryn, Thank you so much for your kind words! We're delighted to hear that you found our service fantastic and attentive. We look forward to serving you again in the future!
Kind Regards
Customer Service Team
Amazing service and staff
Amazing service and staff
Was not happy with my glassses selection and the offered me an exchange
Not seen many opticians do that
Bit on the expensive side generally but what do you expect it’s Canary Wharf lol
Definitely be me regular spot
Well done you guys
25 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Nr Ghoorun, Thank you so much for your wonderful review! We're really glad to hear that our team was able to help when you weren’t fully happy with your glasses and that the exchange made the experience better for you. We always want our customers to feel confident and comfortable with their choice, so it’s great to know that came across.
We truly appreciate your understanding as well – Canary Wharf does come with its quirks! Most importantly, we're delighted to hear you'll be making us your regular spot. Your support means a lot to the whole team.
Thanks again for the kind words, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Great care was taken over my complex…
Great care was taken over my complex eye test to ensure that the prescription was absolutely right. Lots of help choosing the frames, which were a tad expensive but not more than I expected. Really pleased with them so far
24 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your lovely review! We're so pleased to hear that you felt well looked after during your eye test. Taking the time to ensure prescriptions are absolutely right—especially in more complex cases—is very important to us, so it's great to know that care came across.
We're also glad our team could help you find frames you’re happy with. It’s wonderful to hear you’re really pleased with them so far.
Thank you again for your kind feedback, and we look forward to seeing you again in the future!
Kind Regards
Customer Service Team
Very attentive and knowledgeable staff
Very attentive and knowledgeable staff, helped to make my first eye test in a while a walk in the park
24 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Lorcan Jeffreys,
Thank you for your great review! We're really pleased to hear that our team’s attentiveness and knowledge helped make your first eye test in a while feel easy and comfortable.
We always aim to make the experience as relaxed and straightforward as possible, so it’s wonderful to know that came across during your visit.
Thank you again for your kind feedback, and we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Sixty years of excellent service
I have been a client for sixty years and always had first class service and care for my eyes, latterly with Ms Vina Lakhani, whose care and professionalism are outstanding.
24 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Dear Susan Arnold,
Thank you so much for your wonderful review and for being a valued client for sixty years. Your continued trust and loyalty truly mean a great deal to us.
We’re especially pleased to hear your kind words about Ms Vina Lakhani. Her care, professionalism, and dedication to our patients are something we’re very proud of, and your feedback will mean a lot to her.
Thank you again for your support over the years. We look forward to continuing to care for your eyes for many more years to come.
Kind Regards
Customer Care Team
Very helpful and professional team at…
Very helpful and professional team at the Wimbledon branch.
18 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your kind review! We're delighted to hear that you found the team at our Wimbledon branch helpful and professional.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Visited Glasgow branch
Visited Glasgow branch, optician was fantastic, so helpful and knowledgeable, she even let me try her glasses as none on display, which I ordered really great selection and staff could not be more helpful or friendly, great service
18 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our Glasgow branch.
Dear Violet, It’s great to know that the optician was able to help you find the right pair, even letting you try her own glasses so you could see how the style suited you. Our team always aims to go the extra mile to make sure our customers feel comfortable and confident with their choice.
We're also really pleased you enjoyed the selection and found the team friendly and helpful. Your kind words mean a lot to us, and we look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Over the years I’ve been to many David…
Over the years I’ve been to many David Clulow stores, in both London, Cambridge and Nottingham.
Nothing is ever to much for them.
The staff are always courteous and friendly.
I wouldn’t ever use another opticians
19 février 2026
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for your wonderful review and for your continued loyalty over the years. It’s fantastic to hear that you’ve had such positive experiences across several of our stores in London, Cambridge, and Nottingham.
We’re especially pleased to know that our teams have consistently provided courteous and friendly service and that you feel well looked after whenever you visit. Your kind words truly mean a lot to us.
Thank you again for your support – we look forward to continuing to care for your eyes for many years to come.
Kind Regards
Customer Care Team
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