Staff are very attentive and polite. It would have been a 5 star review but the sunglasses I had gone to collect were not correct. The problem was discussed and will hopefully be resolved when I retur... Voir plus
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Lisez les avis des autres
The service was first class. Staff with great knowledge, patience and support. Communicating the process and explaining findings in a simple way, and giving financial and lens options to suit. They us... Voir plus
Really great customer service. Just really impressed with the explanations. Not once did I feel like they just wanted my money or for me to buy unnecessary add ons etc. The team at Bluewater were... Voir plus
I want to sincerely thank Mr. Nicholas Aliwell for the outstanding care I received during my recent eye test. Unlike my past experiences where junior staff handled many of the tests, Mr. Aliwell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Coordonnées de contact
Royaume-Uni
- www.davidclulow.com
4,3
Excellent
562 avis
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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
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Fabulous service at the Nottingham…
Fabulous service at the Nottingham branch, The eye exam with gav as usual was fantastic, explains everything that he's doing and makes you feel very at ease, Takes his time to explain the issues I have. I didn't need to change my glasses this year but I was still made to feel great, Leanne gave my glasses a full check over tightening all screws and cleaning them and letting me know to come back anytime for us to clean them again and reminding me to bring in my care kit for a refill.
I was firstly welcomed into the store my Lumi who was very friendly and professional.
20 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Erica, Thank you for taking the time to share your experience. We’re thrilled to hear that your visit to our Nottingham branch was so positive.
Gav’s thorough explanations and patient approach really make a difference, and we’re glad you felt at ease during your eye exam. It’s great to hear that Leanne gave your glasses such careful attention and that Lumi welcomed you so warmly to the store.
We really appreciate your feedback and look forward to seeing you again soon!
kind regards
Customer Care Team
Réponse de David Clulow Opticians UK
Dear Matthew, thank you for the review.
kind regards
Customer Care Team
Always great service
14 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Caroline,
Thank you for the review.
kind Regards
Customer Care Team
Good service
Personally, I experienced a great service. Very polite and helpful
15 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Hanna, Thank you for your kind review. We’re delighted to hear that you experienced great service and found our team polite and helpful. We look forward to welcoming you back on your next visit!
Kind Regards
Customer Care Team
Excellent eye test and outstanding service – Watford
I had a great eye test at the David Clulow Opticians store in Watford. The optometrist was extremely professional and thorough, explained everything clearly, and made the appointment feel relaxed and reassuring. I left feeling confident in the results and advice provided.
After the eye test, Maarusah Ali was fantastic in helping me choose my new glasses. She was patient, friendly, and very knowledgeable, taking the time to understand what I wanted and offering honest, helpful advice. I never felt rushed, and her attention to detail really stood out.
Overall, an excellent experience from start to finish. I would highly recommend both the optometrist and Maarusah to friends and family.
13 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Julio, Thank you so much for your wonderful review. We’re delighted to hear that your visit to our Watford store was such a positive experience from start to finish.
It’s fantastic that our optometrist provided a thorough and reassuring eye test, and that Maarusah was able to offer such patient, knowledgeable, and personalised guidance with your glasses. Your kind words about their attention to detail mean a lot to us.
Thank you for recommending us — we look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Really helpful
The young lady who dealt with me was extremely friendly and very helpful also once placed my order she kept me informed on when my order was ready. Excellent service.
12 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Russell, Thank you for your kind review. We’re delighted to hear that our team member provided friendly and helpful service throughout your visit and kept you updated on your order.
It’s wonderful to know you felt well looked after, and we really appreciate your feedback. We look forward to welcoming you back in the future!
Kind Regards
Customer Care Team
Milton Keynes branch for new reading…
Milton Keynes branch for new reading glasses. The optician was so professional, knowledgeable and kind and fully understood my condition of glaucoma.
Purchased a nice modern frame and with their advice spent extra on specialty lenses which will help my condition!
Fabulous service and highly recommend
9 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Nessie,
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that your experience at our Milton Keynes branch was such a positive one.
We’re also glad you found a modern frame you love and that our team could guide you toward lenses that will best support your eye health. Your comfort and long-term vision are always our top priorities.
Thank you again for your kind words and for recommending us so highly. We look forward to welcoming you back anytime you need us!
Kind Regards
Customer Care Team
Superb
Superb selection of cool affordable glasses .. you can buy from the comfort of your own home with their website being designed to ‘try on’ glasses via the app .. am delighted with my new frames
8 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Kate, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our selection of glasses and found our website and app easy and convenient to use.
It’s great to know that you’re delighted with your new frames — we hope they make you look and feel fantastic. We really appreciate your feedback and support!
kind Regards
Customer Care Team
A Pleasant Surprise: Cantonese-Speaking Optometrist in London
I arrived in London as a tourist—only to realize I had forgotten to bring my disposable contact lenses. I randomly chose David Clulow, and was surprised by how positive the experience turned out to be. After explaining my situation and mentioning that I didn't have a prescription with me, they were able to arrange a same-day eye test.
As someone from Hong Kong, I never expected to meet a Cantonese-speaking optometrist, but I was fortunate to be helped by Sam, who was extremely resourceful and professional. The eye test was more thorough than any I’ve had in Hong Kong, and the cost was very reasonable. I am very grateful to David Clulow for solving my problem and I highly recommend them—especially to anyone from the Chinese community or Chinese families in need of eye care in London.
1 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Glos, Thank you so much for your kind review. We’re delighted that we could help during your visit to London and provide a same-day eye test to meet your needs.
It’s wonderful to hear that Sam was able to assist you in Cantonese and provide such a thorough and professional eye examination. We’re thrilled that your experience exceeded your expectations and that you found the service and cost reassuring.
Your recommendation means a lot to us, and we’re glad we could make your visit to David Clulow a positive one. We look forward to welcoming you back whenever you’re next in London!
Thank you
祝你旅途平安，我們期待很快再見到你！
Kind Regards
Customer Care Team
Amazing experience
Amazing experience! The staff at Moorgate were and have fantastic. Highly recommend
4 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Thank you, Diane, for taking the time to leave such a lovely review. We’re so pleased to hear that your visits to our Moorgate branch have been fantastic. The team will be delighted to know their hard work made your experience a great one.
We’re grateful for your recommendation and look forward to seeing you again in the future.
Kind Regards
Customer Care Team
Fantastic experience (Loughton store)
Amar, the optician, has dealt with my complex prescription superbly. I have perfect vision, through both glasses and contact lenses. Just brilliant. I also received exceptional customer service from Androulla, Ramona and Waheeda. They took time and care to fit my glasses perfectly. Highly recommended.
5 décembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Thank you so much for sharing your fantastic experience at our Loughton store. We’re delighted to hear that Amar was able to handle your complex prescription so expertly, and that you’re enjoying perfect vision with both your glasses and contact lenses — that’s exactly the outcome we strive for.
It’s also wonderful to know that Androulla, Ramona, and Waheeda provided such attentive care. We’re proud of our team and will be sure to pass on your kind words.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.
Please always feel free to pop in any time your glasses need any adjustments.
Kind Regards
Customer Care Team
Exceptional customer service from…Leanne
Exceptional customer service from Leanne at the Nottingham branch , very professional and knows her products well . Will definitely be visiting again .
21 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Andi, Thank you so much for your wonderful feedback. We’re delighted to hear that you received exceptional service from Leanne at our Nottingham branch. Her professionalism and product knowledge are a real asset to the team, and she’ll be thrilled to hear your kind words.
We truly appreciate you sharing your experience and look forward to welcoming you back on your next visit.
Kind Regards
Customer Care Team
First class
The staff at the Cambridge store provide an excellent service. Staff are helpful, friendly and knowledgeable. Optician was brilliant, explained everything clearly and gave my eyes a full MOT.
26 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Thank you for taking the time to leave such a lovely review Gemma, We’re delighted to hear that your experience at our Cambridge store was truly first class. It’s great to know the team’s friendliness, helpfulness, and expertise made such a positive impression, and that the optician took the time to explain everything clearly and thoroughly.
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Kundenservice?
Leider selten einen derart mangelhaften Service erlebt (betrifft Berlin im KaDeWe)
Sofortige Zahlung bei Kauf einer Gleitsichtbrille (unüblich beim Optiker - ich trage schon lange Brillen). Einen stolzen Preis für eine Meta - Brille gezahlt. Die Brille sollte nach ca. 2 Wochen fertig sein ... Es dauerte ca. 4 Wochen. Leider wurde ich nicht informiert. Telefonisch war bei Clulow in Berlin erst nach ca. 20 Anrufen jemand erreichbar um Auskunft zu geben.
Wenn der (einzige) Optiker krank oder im Urlaub war, gab es natürlich weitere Verzögerungen.
Ein echtes Trauerspiel.
Kundenservice sieht anders aus.
25 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, wie enttäuschend Ihre Erfahrung war – das entspricht keineswegs dem Servicestandard, den wir anstreben.
Wir schätzen es, dass Sie die Probleme, die Sie erlebt haben, hervorgehoben haben – einschließlich der Zahlungsmodalitäten, der Lieferverzögerung und der mangelnden Kommunikation. Zu Ihrer Frage bezüglich der Zahlung: Ja – in der Regel nehmen wir für alle Käufe in all unseren Filialen die vollständige Zahlung im Voraus. Die Preise für unsere Metas sind in unserem gesamten Netzwerk einheitlich.
Allerdings haben Sie recht: Unsere übliche Bearbeitungszeit für Gleitsichtbrillen beträgt etwa zwei Wochen (rund 10 Arbeitstage). In Ihrem Fall hätten wir Sie über eventuelle Verzögerungen auf dem Laufenden halten müssen, und dafür möchten wir uns aufrichtig entschuldigen.
Ich werde Ihren Auftrag und die Kommunikationspannen persönlich überprüfen. Ich habe Ihre Daten privat angefordert und werde diese Angelegenheit gründlich untersuchen.
Bitte nehmen Sie erneut unsere aufrichtige Entschuldigung für die entstandenen Unannehmlichkeiten und den Frust entgegen.
Mit freundlichen Grüßen
All round great experience ..
All round great experience ...
The optician was professional, easy to talk to and one feels you are in good hands. The main shop staff are super helpful, not pushy and you feel comfortable and at ease finding the glasses you need.
Would recommend on all levels.
22 novembre 2025
Réponse de David Clulow Opticians UK
Thank you, David, for your lovely feedback. We’re so glad to hear that both our optician and our shop team made you feel comfortable and well looked after. (Would be great to know which store it was, to pass on the message) We truly appreciate your recommendation and hope to see you again soon!
Kind Regards
Customer Care Team
Lovely experience with knowledgeable staff
The young lady at the desk was excellent. She made me feel comfortable and helped with the choices I made.
The optometrist had a cold and should have been wearing a mask instead of asking if I wanted to change my appointment ! However she was thorough and very competent. A good experience in all
22 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Thank you, Claudia, for sharing your experience with us. We’re so pleased to hear that our front-of-house team made you feel comfortable and supported in your choices. We also appreciate your feedback regarding our optometrist — we’re glad to know she provided a thorough and competent examination, and we’ll certainly take your comments on board.
Thank you again for your review, and we’re delighted the overall experience was a positive one.
Kind Regards
Customer Care Team
Very friendly and professional
21 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Ed,
Thank you for your feedback.
Look forward to seeing you again.
Kind Regards
Customer Care Team
Eye test competent - high sales pressure selling things you don't need or use
Eye test itself was fine and the opticians seems good. The issue was the whole experience - very much high emphasis on the sell and despite being a contact lens wearer I was pushed into signing up for the scheme and buying 2 pairs of glasses that will sit in my bathroom mostly unused. It was a high pressure sales environment and I just wanted out. I won't be back.
8 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Dear Jacqueline, Thank you for your feedback. We’re glad to hear that you found your eye test competent and that the optician provided good care. However, we’re very sorry to hear that you felt pressured during your visit — that is certainly not the experience we aim to provide.
We take comments like yours seriously and will review this with our team to ensure that all customers feel comfortable and supported without any pressure. We truly appreciate you sharing your experience and apologise for any frustration caused.
I will be in touch and hopefully i can find a way for you to give us another chance.
Kind Regards
Customer Care Team
Excellent opticians
Excellent opticians, would highly recommend. Brilliant customer service.
13 novembre 2025
Avis spontané
Réponse de David Clulow Opticians UK
Hi Paddy.
Thank you so much for the review. We really appreciate your feedback.
Kind Regards
Customer Care Team
David Clulow Opticians Hampstead branch…
David Clulow Opticians Hampstead branch is outstanding. The optometrists are brilliant and so knowledgeable in their field. Alex and her team on the floor, are so incredibly helpful and welcoming. Advice on eyewear is excellent and every employee working there goes out of their way to provide an excellent service. Highly recommend!
18 novembre 2025
Avis spontané
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