Direct Bullion Avis 

The first time buying gold. Found the experience very informative and Harry kept in touch for beginning to end of the transaction. Thanks Harry.

Being a novice at this Harry Higgs was keen enough to explain the whole operation - and as it was recommended by Nigel Farrage I proceeded with confidence - my order turned up as suggested - will buy again.

Spoke to James Burne and ordered gold coins. Four weeks and two non deliveries later gold still not turned up. Three phone calls to James resulted in no calls back.

This was my first experience with buying gold coins and approached direct bullion as a complete novice. I was assisted in this by James who was patient and courteous at all times. I found his advice to be not just helpful but in my case necessary. James offered me great patience and assisted me in making the best choice for me and my family. I can recommend James and the company for the assistance they gave me and would happily use them again.

The service we received from Harry Higgs was outstanding, Harry was very informative and helpful, he answered all our questions fully and clearly. His professionalism and friendly attitude gave us full confidence in our purchase leaving us feeling totally at ease. Many thanks Colin and Sam Thompson

I recently purchased a number of gold coins from Direct Bullion London and could not be happier with the service I received. Big shoutout to Harry Higgs who was professional throughout and was quick to answer any queries.
I would highly recommend Direct Bullion

we delt with James Byrne, spoke with him about coins very informative, talk through the options, asked him to call us back in a few days time, direct bullion brochure arrived, we decided to go ahead and purchase 3 coins, payment was made 4 days later the coins arrived, we would recommed direct bullion.
wirth the economy the way it is this, is the way forward for us.

Everything went smoothly from first contact to delivery. Michael and his team were very professional and kept me informed with weekly telephone calls and updates. Delivery was within the time quoted when ordered and was able to be tracked. A very professional company with staff well informed and easy to talk to and good after sales service. Would thoroughly recommend this company.

I purchased 2 x coins and James B at Direct Bullion was very helpful and friendly. Willing to explain everything though out the transaction.

I experienced a great service, good communication, and delivered as expected.

James was courteous, helpful and knowledgeable but unlike many others I have come across in this sector he was not pushy or just trying to hard sell. I came away with the impression that he and the company care about you and building a relationship of trust is more important. Needless to say he got my business.

Rated as UK's No.1 Bullion Dealer...... Far from the truth. Ordered some gold 28th Feb, payment went out straight away, got an email confirmation but no AML or any other instructions as per your reply staring AML was requested at time of sale. Went on a weekend break abroad, came back, no parcel. Called and asked to speak to someone (since ordering confirmation no one called me as you stated, it was myself who chased up initially) was advised everyone busy and someone would get back to me. No one did. Then I received an email from someone called Georgina, I called left a message and finally got through to her. She advised that I needed to send my ID and complete AML form, did that straight away and called to confirm then I received an email saying despatching, 14/3 I missed a few calls as I work night and received an email from Lee Jones Operations Manager asking me to call him back to arrange delivery. I don't know what he needed to confirm as my delivery address was on the order and AML was sent. I emailed and requested a call after 3pm the same day, waited till 4pm and called the support number again, agent said he'll email and someone will get back to me. This company is far from UK's number 1 bullion dealer and I've read reviews that someone ordered gold and waited a month, then when the gold price went up their order was cancelled, if I could I wouldn't even give this company 1 star. I don't normally write reviews but this is a warning to anyone thinking this company values you as a customer, yes they are based in Londons W1 but that's it. Now Received email from Lee for suitable time to call. I've replied as I'm off work for a few days so I'm waiting for the call. Yes I did miss a few calls but I've returned calls only to be told no one is available, I've been chasing this up, however I've emailed multiple times and called multiple times.

Rather that trying to justify your companies actions by blaming the customer which to be honest is a bunch of jargon why don't you try and rectify the situation. In this instance the customer is right in my opinion.

Buyers you have been warned, go to bullionbypost, atsbullion, gold.co.uk or any other reputable company but stay away from this company. I've used the others in the past with great customer service and support. I thought as this company claims to be the best I'd try them out, not the best experience.

Update: Spoke to Lee, overall a nice guy but I didn't really want to get in a debate regarding the above. Arranged delivery date. Will update status in a few days.

Update: Order arrived with 2 follow up courtesy calls to ensure everything in order. Purchase I can't fault as it's a well known brand. Communication with customers needs to be addressed.

Professional and fast service , with experienced and helpful staff. The Quality af my purchase is first class and I will be buying again from Direct Bullion.Mr Byrne who talked me through my purchase was very helpful in what I wanted in my collection, thank you James.

I’ve dealt with this company for nearly two years now and always had really great service. Chris Boudidit has been marvellous at sorting out my investments. He’s very knowledgeable, very helpful and very friendly. Knowing this company has been very profitable for me

Having dealt with a few members of the team, they have become more than just account managers. Any questions, queries or concerns have always been dealt with promptly and professionally. Thank you Sean, Brad & Chris

Great information by polite staff! Thank you

All the staff made me feel really comfortable throughout the whole process. Thank you Brad and the team!

The Direct Bullion team always work hard to meet my expectations. Have recommended them to many of my friends now. Great company.

Their customer service, is horrendous, they do pick the phone up. But no return calls. There PCGS coins are a total con, they are never worth the prices they say they are. There buy back option, is just a sales gimmick. I tried to sell through them, but just got the run around, I had them returned after 6 weeks. These people operate like scammers. I would steer well clear of them.

Existing customer of 3 years,bought gold coins and at the time were excellent.
Phoned twice of the 28th December again on the 29th December and on the 3rd January, wanted advise re investment and was promised a call back on each occasion, still waiting for the promised call backs 08/01/24 ,such poor customer service, emailed on the 4th no response, very poor customer service, lost all trust in this company, cannot be bothered to return calls
Will not be using this company again