DirectNine United Kingdom Avis 

Customer service was quick and responsive. My only complaint would be very slow standard delivery which came from the USA. However my purchase arrived a couple of weeks after transaction and tracking was provided

10/12/2025 Update:
Even after updating my Order ID as they requested I dint receive any response from them after the review. I received my money back.

Edited with order number as requested by Direct nine:DN#P588075003

While searching for a NAS server I found a great deal with savings on Directnine website. It was almost £200 cheaper than any other online sellers. After reading all the negative feedbacks, I decided to take a gamble by using my Credit Card incase if it goes Southside.
Before purchase I chat with few agents over 2-5 days to ensure the validity and response of the customer care. I was impressed, the agents responded very promptly on most occasions and also responded via ticket/ email. I queried about the product I am interested and they said its coming from the US, they confirmed I dont have to pay any import tax/ duty. ( Which already raised the alarms). After payment, next day I got an email saying the item I ordered is not in stock and they offered me another product from same company ( nvme ssd instead of a server - WTF!!!) Also offered me a £90 voucher to match up the price of the ssd. The same ssd sells online for £150 and directnine price was £251 with a £90 discount ( £161). Even I rejected the offer in my reply, they were trying to convince me with more delay. After 2 days of waiting they said the refund will be processed in 3-5 working days. After 5th day no response and I called the number , the lady said its with accounts department and will raise a request for explanation. By midday I received another email saying order cancelled and refund processed. Credit Card shows, the amount but not credited yet fully.

SO overall, a terrible experience and could be avoided if they have informed me on my first query about the stock rather than lying and trying to trap me into buying something else.

Things I noted for the company:
* Try to avoid buying from the company if you can. if the price is cheaper, that's for a reason.
* Direct Nine is registered under Handelnine Global Ltd (12210282). The directors are Deepak Burman & Hiren Gaglani ( Manged to get their profiles on Linkdn) Both have UK roots and based in India and connected to many other companies. There are many employees under Handel nine as per Linkdn.
* Customer Care will respond but delay in actioning the issue.
* Most of their stock on website is with £35+ , regardless of the item category. Not sure why is this. They have 1000's of products.
* If you buy, use a credit card for claim back if above £100.
* As I got a response and my money , I am giving a 2 Star instead of 1.

Better AVOIDDDDDDDDD!!!

Process was simple an easy an shipment was fast products are great an I recommend getting your equipments from this shop.

Kept updated throughout the process, and delivered on schedule

Quick to respond

Good service good product

Excellent, just as promised and in perfect delivery condition and time

I confidently discovered my purchased device by searching on Google and landing on DIRECTNINE. I can assure you that if I'm looking for something unique, DIRECTNINE is the place to find it.

It's an excellent resource for uncovering one-of-a-kind devices, which is exactly how I found mine.

Clayton. 👤

Very Quick help with a repeat order that wasn't shown on the website, great communication and great product!

Happy with the returns service as had chosen the wrong product for what I needed, outstanding customer service.

DVD writer is amazing! Only a single lead necessary. Not sure what the media disc that came with the machine is for

Great seller thanks

No dramas easy to order. Appear to be the only people who could access what I needed.

I thought it was a UK based company, but good communications and fast shipping once dispatched

Good communication and the product is perfect.
Light weight
quiet when open and close
when open it stays open and it doesn't automatically click back loud
obviously orange colour is brilliant

Great service and product!
7500 games for the legends ultimate machine.
Instructions was easy and very well set out. Was an easy install process which I thought would be tough.
Love the games let you know in a year when I’ve tried them all 😂
Thanks again highly recommended seller