DirectNine United Kingdom Avis 

Do not use!

Bought item from DirectNine in UK. They elected to ship item from USA but was not advised of this and clearly that is their choice. However the product did not work as advertised and when I tried to return it they insisted I pay to ship item back to their USA address rather than their UK address, effectively making the product non returnable due to the international shipping costs they wanted me to pay!

I tried repeatedly to resolve and even offered to pay for the cost to post to their UK address but they refused and after escalation offered a voucher rather than a refund so have had to raise with third parties and credit card company for resolution to try and get a refund for the item. A complete waste of time and effort.

Avoid this company.

I ordered this item on behalf of an elderly family member. We were unsure as to whether the ear pads would indeed be compatible with the original ear phones. We were relieved - and delighted to find that they fit very well. He finds them comfortable to wear and working well. Delivery took a while longer than usual these days - clearly the product had to be sourced outwith the UK, but the wait was worthwhile because of the positive result. The item was delivered by Royal Mail and arrived intact. We were kept informed throughout with respect to progress of the order. I am unable to submit a review requested by the manufacturers - avimabasics.com - some issue with the domain / security. Otherwise, very satisfied with the outcome. Thank you !

Good service

The product I bought was very good, just took a little longer than I thought to receive it, otherwise I would have given 5 stars

Product as per my expectations and delivery as per my expectations

Great prices! Although the parts were a little late, this was not DirectNines fault and their communication was excellent and honest.

Had just the product I needed.
Fast and efficient service.

I ordered over ear headphones, waited weeks, once arrived these clearly were not over ear as advertised, I contacted customer support, explained not as described, i was asked to provide photos of damaged packaging?? I Replied saying as stated the product was not as advertised, nothing wrong with packaging!
Again asked for pictures so I sent them anyway. Then told to keep product and use( which I had already explained I could not use due to them being on ear rather than over ear and the company would issue me a 25% discount off my next purchase!! No refund !!! I have asked again to return for refund. I will never use directnine again!
They have obviously not read my reasons for return and are not interested in customer satisfaction. These cost me approx;£80.00.!@! And after still refusing to refund and me advising them of my review they tried to have it removed by asking for further details to acknowledge I'm a genuine customer!!!! Still no refund! They still don't care and I got asked for more photos of the inside of the package!! WHAT A JOKE AND PATHETIC!!!

I needed an active DisplayPort cable because my PC is located quite far from my monitor — due to the layout of my room and the cable management route. I originally tried a high-quality passive DisplayPort 2.1 cable, but at that distance, I experienced noticeable signal degradation, including flickering, display dropouts, and reduced refresh rates.

After some research, I picked up the FURUI Fiber Optic DisplayPort 2.1 Cable (33ft), and it completely solved the issue. It now reliably delivers 7680 x 2160 at 240Hz with zero flicker, no artifacts, and smooth, stable performance.

The build quality is excellent, and the directional nature of the fiber optic cable was clearly labeled — setup was simple. It fully supports 80Gbps bandwidth, and everything works as advertised across high refresh rates and resolutions.

One thing to note: while this is listed on a UK site, the item was actually dispatched from the USA, so shipping took a bit longer than expected. Not ideal if you need it urgently, but understandable given this is a niche product that may not be stocked locally.

Overall, highly recommended for anyone running a long-distance, high-performance display setup.

Helpful service - great product

Just be warned never buy from this shower of sh*t. Ordered on line and cancelled the order before it actually got delivered. Was told to refuse the order when it come so I did. Two days later the parcel was left outside my door the driver never even knocked the door it was just left. I rang direct nine up and told them I didn’t want it. I asked them for a return address in the uk. UK RETURN ADDRESS NOT A CHANCE ITS A PO BOX. everything must be returned to the United States EVEN THO IT WAS ORDERED IN THE UK. AND at your own cost then low and behold on an email some one told me the warehouse in the uk had got problems. The problem is it doesn’t exist. Just be warned.

Terrible purchase experience and inconsistent product

Product ships from US and takes ages.
The handover to the UK was terrible.
The powerbricks are US not UK and was not clear at onset

Perfect service all way through transaction

Arrived pretty quickly seeing it came from USA, saved over £100 too packed well arrived undamaged item is working perfectly.

Just received this his adapter and straight away I got apple car play on my Harley!
Brilliant product😎
I would highly recommend

Terrible service! I bought an electronic paint roller in September 2024! It never worked! I reported this on 21 September 2024! They asked for video evidence, I was away on holiday so said I would send it once back. Due to illness I have only just been able to send the video! They have refused to replace or refund! This is shocking service! What a waste of money. Will never use this company again with such poor customer service!

Update 23 April 2025

After me asking to raise a complaint and escalate to the CEO they sent me a voucher for the full amount and I am now waiting for the product to be delivered. I still should not have had to escalate but this has gone some way to resolve my issue.

Great service, great price and very prompt dispatch. Would highly recommend.

Ordered this alarm clock after having it in out hotel room in the U.S., on my return to the U.K. I decided to order it.
Great little clock. Very subtle and not at all glaring. Plus the phone charger is very handy.
And although I waited a while for delivery it arrived well packaged and exactly what I ordered. I needed to purchase an adapter but didn't mind. Really happy.

Do not under any circumstances order anything from this 'company'.
I ordered speakers for £226 and then changed my mind. I sent an email asking to cancel the order and they replied saying it's not possible and they would only be able to refund 10% of what I paid. (£26).
I threatened to contact the relevant authorities about this disgusting offer and they then said they will actually refund the whole 100% and cancel the order.
I then received absolutely no confirmation email that it had been cancelled for a few days, so I had to continuously send a lot of emails until I eventually got a confirmation email and screenshot that they have sent the refund.
I am still fully expecting not to actually receive any refund - and if as expected I don't receive anything I will have to contact my bank to get it reversed.
Any reviews you see on here that are above 1 star are all fake (written by themselves).
The 'company' is based in India somewhere and is run by 1 or 2 dodgy people. They will send emails with different names at the bottom pretending to be different people working at the company, but it is all the same person.