D. M. Keith Ltd Avis 596

We bought a Honda from DM Keith in Grimsby and found them very quick, efficient, well organised and helpful. Would always recommend. Steve and Ruth

Great customer services.
Very helpful staff wouldn’t recommend them enough went out the way to make sure everything was perfect and thank you for the flowers they where lovely

Top company with a great ethos.
As a returning customer for many years I cannot say a bad word about DM Keith.
I have always found them to be honest and always helpful. DM Keith will always resolve any issues if any occur, which they do from time to time.
Seamless transactions everytime with a fantastic aftersales team.
I have had dealings with several sales persons and they all went above and beyond to deliver what I wanted with transparency and honesty.
DM Keith have alot of brands so ive always been able to get the car I wanted from Skoda, Honda, Seat and now a BYD and theres many more to choose from in the future.
I will be returning and recommend this company 100%

Always great service when I am un the showroom polite, and very informative about the cars and the details.

Thanks to Harry and all at DM Keith Grimsby for their great attentive customer service when l part exchanged my car this week. Gorgeous bouquet of flowers on completion

I am absolutely thrilled with my new Nissan Juke from DM Keith Honda Grimsby! The whole process was seamless. Huge thanks to Jenson, who was brilliant to deal with from start to finish. Highly recommend this team if you're looking for your next car!

I contacted DM Keith Kia Leeds about a windscreen issue on my EV9. A crack had appeared using the remote defrost feature of the car. Autoglass couldn't add the parts to their system, so I needed a parts list or a replacement directly.

I believed it might be a warranty issue, due to it happening because of the remote defrost, but honestly, I didn't mind either way - I just wanted it sorted.

What followed was weeks of poor communication.

Their warranty department immediately denied warranty, claiming it was impact damage. I was then quoted for parts including one that was backordered with no ETA. I was told they couldn't give me a timeframe without ordering it first - and they wanted payment upfront.

It also emerged that DM Keith have never replaced an EV9 windscreen before and don't do the work themselves - they outsource it. So they were quoting for a job they'd never done, for parts they weren't sure they needed, while denying a warranty claim they'd apparently now have not assessed.

I asked a simple question: is that backordered part actually needed for the repair?

They ghosted me. Five days of silence.

So I left a one-star Google review. One word: "Avoid."

The Dealer Principal then emailed me to say they would be "withdrawing the option" to supply parts or service my vehicle. I was banned from an authorised Kia dealer for leaving a review.

When I challenged this, he said it wasn't a ban. Then in a later email, he asked me not to contact them again. During a phone call, staff forgot to hang up - I overheard him confirm to colleagues that I was banned, and heard staff describe me as "annoying."

The windscreen has since been replaced by Autoglass. Their technician - with multiple years experience and having worked on this make and model before -confirmed:

1. The crack originated from an area completely inaccessible to external impact
2. It had all the indications of a thermal stress crack
3. The backordered part was never needed

So the delay was caused by a part that wasn't required. They didn't want to hear information about the cause to help others, and I was banned for asking about it.

What went wrong:

1. Combative assessment
2. Poor quoting – parts quoted that weren't required
3. No communication – ghosting a customer for asking a reasonable question
4. Retaliation – banning a customer for leaving honest feedback
5. Contradictory statements – the Dealer Principal has taken three different positions in writing on whether I was banned
6. Unprofessional conduct – staff calling customers "annoying" when they think the phone is hung up

How can this company improve:

1. Train staff to properly investigate before denying service or quoting for parts.

2. Answer customer questions. If someone asks whether a part is needed, check and respond. Don't go silent.

3. Don't retaliate against reviews. Negative feedback is an opportunity to improve, not a reason to ban someone.

4. Be consistent. If you're going to ban a customer, own it. Don't say it's a ban, then say it isn't, then confirm it was.

5. Train staff to be professional at all times - including when they think the customer can't hear them.

I wanted a parts list. I didn't mind paying. I just wanted answers.

I got ghosted, banned, and called annoying.

That's my honest experience.

I decided to buy a new car at short notice. Sam Anderson made the sales process (which was all done from a distance) very smooth. However, they then delivered the new car for me to Lancaster before I was catching an overnight ferry. Aiden Collings went above and beyond to make this happen, finally delivering the car to my hotel at 8pm!!

Agreed a price on a car after telling them heater wasn't working properly but Aimee said we will sort it! Left deposit and was told a couple of days. A week later they insisted I paid a further £500 to secure the car even though I had paid the required deposit! Massive lack of communication just kept me waiting no explanation so I told them to keep it so they sent it to auction with a £1000 problem MJ16BYL Stay clear. Manager rang me what an arrogant rude horrible person. All they are interested in is commission. Disgusting service horrible people.

Trevor Sheldon is the best agent ever I dealt with, he is very helpful, polite and cooperative. Thank you very much

Absolutely fantastic service from Igor at D.M Keith Skoda York! In less than a week had a part ex valuation I was happy with, and a stunning 2023 Scala delivered to my home by Igor.
He has been a great point of contact, and so quick to respond to questions.
Couldn’t be happier. My new go to dealership!
Thanks again for such great customer service and a quick turnaround.

No hard sale. Brilliant service by Kyle. Well presented and very helpfull. Kyle kept us informed at all time during sale and even followed up after sale.

Terrible experience. I have never dealt with such liars. One of the managers wants sacking. If the CEO of the whole company wants to contact me it would be much appreciated.

I went along with my wife who was purchasing a new car from D M Keith in York. While we were discussing the purchase I noticed a brand new Skoda Octavia vRS Estate in the show room. I liked the look of it and sat in it, following which I was invited for a test drive in a similar car. I was hooked and although I had not gone in to buy a car myself, I ended up buying it.
The guys at D M Keith were really friendly, helpful, working out the best and affordable finance. Igor and Tyler were particularly helpful in ensuring the car was ready to collect on time and were really knowledgeable about of the running of the car. I am very pleased with the car and the help I received from the sales guys.

I travelled up to Doncaster to collect a car for my mother from the Kia dealership in Doncaster on Thursday 18th Dec. The guys at D M Keith were great throughout the process. Great communication, helpful, thoughtful and professional. After being collected from the railway station, we went to the dealership, did a test drive of a 2 year old approved-used Kia Stonic. After making the payments via bank transfer we needed to visit a post office to change the ownership and tax rating of the vehicle, however the post office-DVLA systems were down. We tried another post office and the systems were down nationwide and we were stuck. Lee (manager at DM Keith Doncaster) and Dan provided a courtesy car with a full tank for me to drive back to south Wales to ensure that I would get home that evening. They then arranged for the tax to be resolved the following morning and for the car to be delivered early Saturday morning, and to collect the courtesy car. The driver who brought the car down was Philip who called on the Friday to say he would be leaving early Saturday. He messaged me en route to confirm his ETA and arrived exactly as advised. The car was clean and handed over to a very happy Mum!
It's not often you're both pleasantly surprised and impressed by people dealing with problems with no panic or fuss, they just made sure I was looked after and solved a problem that was beyond their control with calm and with ease. I want to thank Dan and Lee and Philip for a great service and say well done.

Just bought a used Seat Arona from Seat Grimsby.
From first enquiry to handover it has been seamless.
Fabulous phone contact and dealing with Mitchell has been great, no hard sell just a pleasant buying experience. Wouldn't hesitate to recommend them and thankyou for the lovely flower's (I thought dealers had stopped doing this now) so a lovely touch.

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D. M. Keith Škoda Leeds
Thwaite Gate, Hunslet, Leeds LS10 1DY
Skoda dealer
David grahame
266 points

16 hours ago
Abysmal treatment from D M Keith Leeds service department and Bradford
New Enyaq EV booked in (for two days) for a critical sofware update recall (their words) a new steering rack, key fobs that don't speak to the car and faulty wiper blades (again)
This vehicle was previously booked in with D M Keith Bradford but they failed to do the work because they didn't allow enough time and so it was then arranged to be done at the Leeds branch.
They've had it for two days now and I've been told it could take a further five days.
They've not managed to complete any of the work required in two full days and tbh sound like they haven't got a clue.
They keep coming up with excuses and forget what they've already said........just sounds like lies!
Tried to complain but the "make a complaint" tel number just rings out or asks you to leave a message .
D M Keith clearly don't care, if they did .......the tel number would be manned.
Sadly, I wouldn't recommend buying a Skoda from D M Keith in Leeds or Bradford because the customer service from both service departments is unbelievably bad!

I have today took delivery of a 2nd used Škoda Superb.
I had the pleasure of being looked after by Mathew G
Mathew was super professional. Very understanding of my requirements. I can’t thank Mathew and D M Keith for the service they gave me.
Ps The Škoda Superb that I bought, is Fantasic, Love It.

Excellent rating for Cameron who was very knowledgeable about the vehicles I was considering for purchase and the various financial options available. He was not pushy in any way and delivered a very good level of customer service.
Purchase went without any hiccups and would highly recommend.

We bought our Honda Jazz from the Grimsby branch of D.M.Keith a week ago. From first enquiring about the car we received a first class service from Ashley, who answered all our queries, sent us a video of the car with clear explanation of every detail we needed to know. There was no pressure sales, just good honest salesmanship and prompt action to enable us to get the car. Before we decided on buying from D.M. Keith, we contacted other dealerships across the country and never got the service that Ashley had provided. Owen took over when we had decided to buy the car (we travelled by train from Manchester to collect it) and he kindly picked us up from the station and took us to the garage. Owen explained everything (and made a great brew!). The process was so quick and easy to finalise and we thank both Ashley and Owen for looking after us. The whole experience was so positive thanks to great customer service.

Thank you again
Janet and Chris Wilson