Dollywears Avis 

I received a faulty item and contacted the company straight away, providing photos as requested. After hearing nothing back, I had to chase them for a response. When they finally replied, I was told I’d need to return the item at my own cost, despite the fault being theirs. This is very disappointing and unacceptable customer service. Customers should not be out of pocket for receiving defective products. I won’t be ordering again which is a shame as I’ve ordered many times before just so happens they are ok until things go wrong!
According to consumer rights act 2015 this is also not a reasonable or legal request for consumers to have to pay to return faulty goods.

Offers a free nightshirt with order then once order is placed they cancel free item and only send paid for items.
It feels like a scam

I ordered a few dresses for my girls for a Disney trip a few months ago. It was quite a big order and unfortunately one dress was missing. I emailed dolly wears to let them know, hoping they would send a replacement as my girls wanted matching dresses. I was told that the item was sent with my order and they would not be sending a replacement! I was annoyed by this but I don’t really like conflict so just took it as a loss. A few months later I placed another order for two Noelle dresses for Christmas and I few summer sale items for my youngest for next year. My order was not dispatched for ages and then a week after placing the order I got an email to say that it was cancelled. I thought maybe things had gone out of stock so I checked but they were still available! I placed the order again but again a week later it was cancelled! I contacted dolly wears to find out what was going on to be told that my order was cancelled due to me apparently trying to scam them on my previous order! I was so upset about this and I was quite shocked that a company can do this to customers! It’s very annoying as the clothes are very beautiful and my girls loved wearing them on our Disney holiday. We got so many compliments. I always see clothes on their facebook page and I would love to order from there again but it looks like I have been blocked ! :( This has never happened to me before and it has made me feel so upset. I have emailed to ask if I can place future orders as we really do like the clothes but now I just keep getting ignored :( very sad customer experience indeed. Basically you can’t have any issues with your order otherwise you get blocked!

I have twice been sent the wrong items. 1st wrong colour, 2nd wrong size. They do not provide a returns label and insist you have to pay for returns for thier mistakes and that they will pay you back but other reviews say that they never do. They also just ignore emails concerning returns. I suspect that they send the wrong items deliberately when something isn't in stock and then insist you pay for returns and then ignore people so they give up. Shoe sizings are also completely incorrect and items are made in CHINA.

Please DO NOT waste your hard earned money ordering from this company. Not only are the clothes poor quality and awful fabrics but the sizing is wild!!! My daughter wears 9-12 months currently and I ordered age 2-3 for our holiday in 12 months time thinking they would fit next year. They fit her now so no chance will they fit next year!! They are also operating illegally by refusing refunds/exhanges on sale items ordered online. I have had to contact my bank for a charge back against this dreadful company who ignore emails constantly and are incompetent!
Avoid, Avoid, Avoid… in fact RUN!!

I am about to request a refund, I paid for an item they said was in stock and have ignored me ever since not even a basic reply nothing I paid via Google shop so I am covered but I have never had this experience before its mind boggling to be honest literally responded within seconds once they realised it was going to be a sale as soon as the sale went through I would be very careful when making a purchase

Poor quality dresses, I’ve had better from Temu

Buttons in the wrong place and cheap fabric.

Avoid this company

Disgrace of a company! I ordered an item and the incorrect item arrived. I emailed multiple times and it took me to emailing saying that I was going to go through my bank to get the money back for them to reply. They asked me to send the item back, which I had to pay for, they told me once they received it back they would refund plus the postage… I never received the refund for the postage. Albeit it was only £3.65, it’s not the point and completely unfair when it wasn’t my fault. I will never order from this company again.

Very cute clothes, sizing is a bit off though. I bought two items, both sized 6-9 months as I have a 4 month old and I'm preparing clothes for the next step up. One of the items was a swimming costume and it's significantly smaller than the other item, and is far, far too small. I tried it on and the top of the shoulders don't even reach her armpits, so it's a few inches too short in the body for a 4 month old when it's supposed to fit a 6-9 month old baby. Frustratingly, I always remove tags to wash items before my baby wears them so I can't return it - but I will resell as it's really cute and I'm sure someone will love it!

Other than the sizing issue, everything else was great (which is why I've still given a high rating). Shipping was fast, and the clothes feel/look very high quality. The designs are adorable and exactly as pictured. I'm hoping the sizing issue was a one off as I do plan to order from here again because I love the designs

Constantly canceling orders. No explanation why. Website not updated to state the several items order are out of stock. Just cancellations.

5 emails ignored!

The last few orders I’ve had the quality has been poor. I ordered swimming costumes and the first one they sent was faulty and a missing bow. I then had to re order as they weren’t able to send out in time for my holiday doing an exchange. My girls wore it one day, the bows fell off and all the stitching came away on the other one so the fronts falling apart and neck line won’t stay up.

Bad customer service at least reply. But poor quality items recently.

Amazing quality school dresses for my little girl. I see another review on here saying the sizing was off for the school dresses. I can confirm I bought my daughter’s usual size and they fit perfect! My daughter is also very tall for her age and I always worry with what size to get. But I chose to get her usual size and they fit great. Great company. Lovely packaging. Quick delivery. Also purchased the matching hair bow clips. Will definitely be purchasing from this small business again.

100% recommend.
Thanks 🫶🏻

Not ethically made clothing, they are made in China, from cheap matierals and then marked up and sold in the UK with their labels slapped on.

Do apologise for the negative review, I honestly was taken aback by the quality and price.

Bought some beautiful stuff from this website over the years, no issues until I ordered the school dresses last week. Ordered the same size as I normally do and they are nowhere near big enough and won’t do up on my daughter. Emailed to explain and sent images, only to be sent the generic response that’s on the website for refunds and exchanges. Never had this issue before so didn’t realise they won’t honour returns on sale items which is actually illegal. Gov.uk states any online sales must honour 14 day returns, when I’ve tried to reach out on every social media platform I’ve been ignored. My emails also aren’t being replied to, I’ve luckily been able to resell the dresses at a reduced cost. I’m now out of pocket when a simple exchange could have resolved the issue. Won’t be buying here again and will be reporting to trading standards

Purchased a range of clothing that was on sale for my niece which needed to be returned as they were too small (I also sized up in the clothing as there are no size charts available and it was still way too small). Returned items only to receive an invoice to pay postage back to me as they do not accept returns on sale items- it is illegal to not offer returns when distance selling if the items are returned within 14 days. Spoke to customer service a few times and they still did not offer a refund and didn’t reply to my last couple of e-mails so unfortunately had to contact Citizens Advice and my bank for a chargeback. Very disappointed as the clothing looks cute with lovely patterns. They advertise on social media how easy it is to return items and seem to remove negative comments so I advise buyers to be wary when purchasing (especially sale items). Unfortunately it’s taken a few months to resolve this issue and I won’t be recommending their company or purchasing from them again.

Ordered an item. It was damaged. They said they’d refund my postage for me to return. I returned and never got my postage fee back. They sent a replacement and it was damaged. 6 emails ignored. Comments deleted on social media. So I’m down return postage and £18 for a piece of damaged clothing. I’m opening a case with my bank

Placed an order just short of £100 on the 2nd May, not received order and emails are being ignored (even consider it being order on a bank holiday but nearly 2 weeks later still nothing ). Tracking for Royal Mail has been “expecting your parcel” for a week now even though you pay for 48 hour tracked Royal Mail delivery.
Robbing site!

Bought a dress for my daughter for Easter and went to open the package and the dress was all ripped and laddered in 3 seperate places reached out to customer support and have heard nothing back from them! Avoid like the plague their stuff’s horrible quality clearly coming from china like it says in their labels absolute waste of money.

I didn’t want to do a negative review but unfortunately been left with no choice as I’ve had no response.
Ordered a peach gingham dress which after one wear the netting has come apart. Ordered two sweaters a Minnie Mouse and an Ariel which both have cracked and the picture come off the sweater even after following all he correct washing instructions. They’re really cute clothes but unfortunately will not be ordering again.

If I could give it a 0 I would!!

Items look lovely but my little ones dress was damaged and netting coming away from the seems. Luckily I took photos prior to returning as they tried to refuse my refund through tik tok saying there was nothing wrong with the item.