We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Voir plus
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Voir plus
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
247 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Aaron
Aaron was so polite and efficient. He did a great job and tidied up and got rid of the rubbish. Excellent
6 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jennie,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided such polite and efficient service, completed the repair to a high standard, and left everything clean and tidy afterwards. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Job completed
Poor Aaron had quite the job!! Two visits and some part issues but he got the job done. Very happy
5 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Hollie,
Thank you for your lovely feedback. It sounds like Aaron had quite the challenge with this one, but we’re delighted to hear that he persevered and got the job completed despite the parts issues along the way. It’s great to know you’re happy with the end result, and we’ll certainly pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
The engineer turned up at the expected…
The engineer turned up at the expected time, he had a good look at the appliance and gave good advice
5 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Christopher,
Thank you for your feedback. We’re pleased to hear that our engineer arrived as expected, carried out a thorough assessment of your appliance, and provided helpful advice. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
The engineer was great
The engineer was great . Very efficient replacing fridge door .
27 juillet 2026
Réponse de Dolphin Appliance Care Limited
Dear Alison,
Thank you for your kind feedback. We’re pleased to hear that our engineer provided efficient service and completed the fridge door replacement smoothly. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Pleased with the initial visit to check…
Pleased with the initial visit to check fault ; engineer identified the part, ordered this and asked us to contact him when it arrived at our address. This was done and fitted this without any inconvenience ; repair work done within two weeks of contacting Dolphin Appliances. Very pleased !
3 août 2026
Réponse de Dolphin Appliance Care Limited
Dear May,
Thank you for your kind feedback. We’re delighted to hear that the repair process was straightforward from the initial diagnosis through to fitting the required part. It’s great to know everything was completed with minimal inconvenience and within two weeks. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
I had my Samsung washing machine broke…
I had my Samsung fridge broke down. It wasn’t cooling well enough. I had appointment booked through the domestic and general. Came on a time let me know a few minutes before he arrived, fridge been checked around and it’s been ordered parts what came next week and they’ve been fixed today , engineer been friendly and understanding of the situation and I would recommend 100% , name of the engineer is Aaron
3 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Milan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Aaron kept you informed throughout the repair, from the initial assessment through to fitting the required parts. It’s great to know his friendly and understanding approach made the experience a positive one. Your recommendation is greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Louis was very polite and friendly and…
Louis was very polite and friendly and fixed the issue with my washing machine, highly recommend
Ref: 118686
3 août 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Hollie,
Thank you for your kind feedback. We’re delighted to hear that Louis provided such polite and friendly service and was able to resolve the issue with your washing machine. Your recommendation is greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
The appointment was arranged on the…
The appointment was arranged on the domestic and general appliance insurance app, Dolphin appliance care were promptly in contact to back up the appointment Aaron the engineer made contact with us with an exact time of arrival he identified the faulty part and returned with a new part a few days later with continuous updates . Dolphin you have a first class engineer Aaron was professional and very polite I would more than highly recommend.
Excellent service great work.
24 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sylvia,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that the whole repair process ran smoothly, from the initial appointment through to the completed repair. It’s great to know that Aaron kept you well informed throughout and provided such professional and polite service. Your recommendation means a great deal to us, and we’ll certainly pass your kind comments on to Aaron.
Kind Regards,
Dolphin Appliance Care
absolutely terrible experience engineer…
absolutely terrible experience engineer came in didn’t even look at the appliance said don’t worry you will get new washing machine from your insurance now Insurance in fact did not give me a new washing machine. I was already without a washing machine for quite a few weeks. I have newborn twins so I just couldn’t wait any longer and I couldn’t. I couldn’t I couldn’t be going back-and-forth with this so I had to buy a brand new washing machine just absolute shocking I am so so so disappointed.
24 novembre 2025
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Ausra,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear how upsetting this experience was, particularly whilst caring for newborn twins. We appreciate how difficult it must have been to be without a washing machine during that time.
Having reviewed our records, we'd like to clarify that our engineer did inspect and diagnose the appliance during the initial visit, with replacement parts ordered to complete the repair. Unfortunately, a follow-up appointment then had to be rearranged due to unexpected engineer illness, and we sincerely apologise for the inconvenience this caused.
We also understand your disappointment regarding the outcome of your insurance claim. While our engineers diagnose faults and carry out repairs, decisions regarding appliance replacement are made by the insurance provider rather than by Dolphin.
We're sorry that your experience fell short of the standard we aim to provide.
Kind Regards,
Dolphin Appliance Care
Great Experience
Visit arranged promptly and Joshua arrived. Friendly, polite and efficient. He quickly diagnosed the issue and had the correct part to fit there and then.
Couldnt have been a better experience.
21 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Colin,
Thank you for your wonderful feedback. We’re delighted to hear that your visit was arranged promptly and that Joshua was able to diagnose and resolve the issue on the first visit. It’s great to know his friendly, polite and efficient approach made for such a positive experience. Your kind comments will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
When I booked engineer
When I booked engineer, I said PLEASE DON’T SAY YOU CAN FIX FRIDGES IF YOU CANT, and paid £150, guy turned up and said we cant fix fridges, but you get £40 back, as if i was lucky
After reading your reply 🤦♂️
So for £150 you get a engineer, who isn’t trained to fully investigate the problem with a fridge, you need to pay more if you actually want a engineer to solve a problem, it’s extra cost.
Really does this sound great idea to the customer 🤷🏼♂️😞
13 juillet 2026
Réponse de Dolphin Appliance Care Limited
Dear Carl,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
We'd like to clarify that we do repair fridge freezers. Following our engineer's assessment, your appliance was found to have what appeared to be a possible sealed system fault. This type of fault requires a specialist systems engineer to carry out further investigation and, where appropriate, a regas. As these repairs involve additional cost and cannot guarantee a successful outcome, the available options were discussed with you, and you chose not to proceed.
We're sorry if this was not communicated as clearly as it could have been, as we always aim to ensure our customers fully understand the repair options available to them before making a decision.
Kind Regards,
Dolphin Appliance Care
Great team
Both kurt the engineer and Claire from the office have been great! A washing machine breakdown would have been trying to say the least. However these two are superb! Thank you so much.
21 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Danii,
Thank you for your wonderful feedback. We’re delighted to hear that both Kurt and Claire made what could have been a frustrating situation much easier for you. It’s great to know you received such helpful service from both our engineering and office teams. Your kind comments will certainly be passed on to them both.
Kind Regards,
Dolphin Appliance Care
Came on time
Came on time, was polite and efficient.
Engineers name, Aaron.
20 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kim,
Thank you for your feedback. We’re pleased to hear that Aaron arrived on time and provided polite and efficient service. Your kind comments are much appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Aaron was excellent
Aaron was excellent. Solved the problem straight away. Will definitely use again. Highly recommended
17 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your kind feedback. We’re delighted to hear that Aaron was able to resolve the problem straight away and provided such excellent service. Your recommendation is greatly appreciated, and we’ll be sure to pass your comments on to him.
Kind Regards,
Dolphin Appliance Care
Aaron is as very helpful and was a…
Aaron was very helpful and is a super star!! went up and beyond his duties 5* top guy
17 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Angela,
Thank you for your fantastic feedback. We’re delighted to hear that Aaron went above and beyond and provided such helpful service. Your wonderful comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Engineer was professional
Engineer was professional, polite and punctual and I can’t fault my experience.
15 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Melanie,
Thank you for your kind feedback. We’re delighted to hear that our engineer was professional, polite and punctual, and that you couldn’t fault your experience. Your comments are greatly appreciated and will be shared with the team.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re delighted to hear that you found our service professional and clear, and that your repair was completed quickly. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Job ref’ 115283.
Job ref’ 115283.
Technician came out, great guy, diagnosed the problem and said he had ordered parts to fix it.
Many weeks later, nothing.
Phoned Dolphin and got told the parts would come directly from Beko, got transferred.
Beko said nothing to do with us and gave me the number for Hotpoint. Got pushed around four departments there, all very nice people but unable to help. The last person I spoke to transferred me to the parts department where I was given a recorded message and cut off.
Enjoy the weekend, I’ll have another go Monday.
10 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Steven,
Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with our engineer, but we're sorry to learn that your experience afterwards was frustrating.
Following our engineer's visit, the required parts were requested through the manufacturer's parts process. Once these requests are passed over, the manufacturer manages the ordering and supply directly, which unfortunately means we no longer have visibility of the order's progress.
We completely understand how frustrating it must have been to be passed between different organisations while trying to obtain an update, and we're sorry for the inconvenience this caused.
Thank you for your feedback, as it helps highlight where the customer journey can be improved.
Kind Regards,
Dolphin Appliance Care
The engineer carried out a very…
The engineer carried out a very in-depth repair on the appliance, very professional, thank you Jermaine, great job!
26 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your fantastic feedback. We’re delighted to hear that Jermaine carried out such a thorough repair and provided a professional service throughout. We take great pride in the expertise and dedication of our engineers, so it’s wonderful to know that his hard work made such a positive impression.
We’ll be sure to pass your kind comments on to Jermaine, he’ll be pleased to hear them.
Kind Regards,
Dolphin Appliance Care
Great communication with allocated time…
Great communication with allocated time slot , let you know when on way.
Efficient and polite in repairing dishwasher, great easy experience.thank you
3 juillet 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Nivky,
Thank you for your wonderful feedback. We’re delighted to hear that you found the whole experience easy and hassle free. Keeping our customers informed with clear communication and accurate arrival updates is something we take great pride in, so it’s fantastic to know that this made a positive difference.
We’re also pleased that the dishwasher repair was carried out efficiently and professionally.
Kind Regards,
Dolphin Appliance Care
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