We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Voir plus
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Voir plus
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
247 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great Service
Dolphin Alliance care we’re truly lovely. Andy W came out quickly and although he had to tell me bad news, he didn’t try to force me to spend a stupid amount of money on a washing machine that is broken, he was honest and supportive. Claire and Zoe were really lovely, they accepted my frustrations with Ipswich Appliance who they got the job through and handled the call empathetically and professionally. Andy W, Zoe and Claire you are a credit to Dolphin appliance care Ltd. Thank you.
19 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Stacy,
Thank you for your fantastic feedback. We’re really pleased to hear that you had such a positive experience with Andy W, Zoe, and Claire. While we’re sorry that the outcome wasn’t the best news regarding your appliance, it’s great to know that Andy provided honest and supportive advice rather than encouraging unnecessary expense.
We’re also delighted to hear that Zoe and Claire handled your call with empathy and professionalism, especially during a frustrating situation. Your kind words mean a lot, and we’ll be sure to pass them on to the whole team.
Kind Regards,
Dolphin Appliance Care
Aaron came to fix our washer dryer and…
Aaron came to fix our washer dryer and completed the job in no time
Aaron was very polite and professional and very respectful
17 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Andrew,
Thank you for your kind feedback. We’re really pleased to hear that Aaron was able to repair your washer dryer quickly and efficiently. It’s great to know he provided a polite, professional, and respectful service throughout.
Kind Regards,
Dolphin Appliance Care
Brilliant service
Brilliant service. Lovely staff. Ive had Aaron twice now and he knows exactly what he is doing and goes above and beyond to help. 100% reccomend.
Thanks :)
17 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Chantelle,
Thank you for your fantastic feedback. We’re delighted to hear that you received such brilliant service and that Aaron continues to deliver such a high standard of work. It’s great to know he’s been able to support you on multiple visits and go above and beyond to help.
We truly appreciate your recommendation and your kind comments about our team.
Kind Regards,
Dolphin Appliance Care
(Ref 114391) Louis came and looked at…
(Ref 114391) Louis came and looked at our washing machine, he was very knowledgeable about the issue and showed me how to get error codes up on the machine, making the issue easier to google in the future.
8 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Lily,
Thank you for your great feedback and for including your reference number. We’re really pleased to hear that Louis was able to diagnose the issue with your washing machine and share his knowledge with you. It’s fantastic that he took the time to explain how to access error codes, helping you better understand your appliance for the future.
We truly appreciate your kind comments and 5 star rating.
Kind Regards,
Dolphin Appliance Care
Washing machine repair
Jermaine called ahead of time and arrived early. He was able to identify the issue with my washing machine and fix it in a timely manner. He was polite and professional would highly recommend.
16 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Thank you for your wonderful feedback. We’re really pleased to hear that Jermaine kept you informed with a call ahead of arrival and was able to attend early, identify the issue quickly, and complete the repair efficiently.
It’s great to know he provided a polite and professional service, and we truly appreciate your recommendation.
Kind Regards,
Dolphin Appliance Care
We had Aaron out today to fit a part to…
We had Aaron out today to fit a part to our built in oven. We had Joshua last week who went away to order the part we needed and rebooked for the day that was best for me. Both chaps where great, polite and quick. Would recommend!
15 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Christy,
Thank you for taking the time to leave such a fantastic review. We’re really pleased to hear that both Joshua and Aaron provided you with a great experience, from identifying and ordering the correct part to completing the repair at a time that suited you. It’s great to know they were both polite, efficient, and helpful throughout.
We truly appreciate your recommendation and your kind feedback.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Shane,
Thank you for your great feedback. We’re delighted to hear that you received such excellent service and that our engineer arrived on time and resolved everything without any issues. We truly appreciate your kind comments.
Kind Regards,
Dolphin Appliance Care
Very pleased with the way he conducted…
Very pleased with the way he conducted him self Very polite and helpful
10 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear William,
Thank you for your kind feedback. We’re really pleased to hear that you were happy with the service and that our engineer conducted himself in such a polite and helpful manner. Providing a professional and friendly experience is very important to us, so your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Thank you to Louis who has visited…
Thank you to Louis who has visited multiple times to fix my fridge freezer that has had different faults each time. Amazing service.
8 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Charlotte,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Louis was able to support you through multiple visits and resolve the different issues with your fridge freezer. We’ll be sure to pass on your praise to him, he’ll really appreciate it.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Deborah,
Thank you for your fantastic 5‑star review. It’s great to hear that Darren arrived on time and provided such friendly, reliable service. We’re really pleased you felt he did a very good job.
Kind Regards,
Dolphin Appliance Care
Our fridge freezer was not working…
Our fridge freezer was not working Louis came round was very helpful and polite and got the problem sorted out for us. Thank you.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Beverley,
Thank you for your lovely 5‑star review. We’re really pleased to hear that Louis was able to get your fridge freezer back up and running. His helpful and polite approach is something we’re very proud of, and it’s great to know the issue was resolved for you.
Kind Regards,
Dolphin Appliance Care
Just had a visit by Louis
Just had a visit by Louis, arrived within the time frame stated, very polite and informative, was sent to look at my washing machine but looks like it will be replaced rather than fixed so very pleased with outcome.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sue,
Thank you for your brilliant 5‑star review. We’re really glad to hear that Louis arrived within the expected time frame and provided such polite, clear and informative service. Even though the appliance needs replacing rather than repairing, it’s great to know the outcome has left you feeling pleased.
Kind Regards,
Dolphin Appliance Care
Arrived on time
Arrived on time. Friendly and courteous. No hesitation in recommending.
5 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Marie,
Thank you for your wonderful 5‑star feedback. We’re really pleased to hear that your engineer arrived on time and provided such friendly, courteous service. It’s great to know you’d have no hesitation in recommending us.
Kind Regards,
Dolphin Appliance Care
Excellent service
Louis did a brilliant job today. Very polite, extremely thorough and stayed till the job was finished. Very pleased with the service today
2 juin 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Rebecca,
Thank you for your brilliant 5‑star review. We’re delighted to hear that you received such excellent service. Louis will be so pleased to know his politeness, thorough approach and commitment to staying until the job was fully completed made such a positive impact. We’re very glad you were pleased with the service today.
Kind Regards,
Dolphin Appliance Care
Reliable, quick , very helpful.
Louis has repaired a couple of my appliances , he has always been quick and efficient, very reliable and helpful. Very happy with our service from him.
29 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Lori,
Thank you for your fantastic 5‑star review. We’re so pleased to hear that you’ve consistently received reliable, quick and helpful service. It’s wonderful to know that Louis has been able to repair your appliances efficiently and that his support has left you very happy with the service.
Kind Regards,
Dolphin Appliance Care
Excellent service from my engineer
Excellent service from my engineer
Louis
Credit to the company
28 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jane,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that your engineer provided excellent service and made such a positive impression. Feedback like yours means a great deal to us, and your kind words are a real credit to the team.
Kind Regards,
Dolphin Appliance Care
Engineer (Louis) turned up on time
Engineer (Louis) turned up on time, was very polite and pleasant. Took the time after the repair to show me what had gone wrong - excellent service
27 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Andrew,
Thank you for your kind feedback. We’re delighted to hear that Louis arrived on time, provided polite and professional service, and took the time to explain the fault following the repair. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Nice young man bang on time new what he…
Nice young man bang on time new what he was doing thank you
22 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Chris,
Thank you for your kind feedback. We’re pleased to hear that our engineer arrived on time and provided confident and professional service. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Didn't fix the problem, and didn't check to see if the appliance was working.
Smeg sent a Dolphin Appliance Care engineer to come and fix our combi oven that was showing an error code. The engineer arrived when he was scheduled to, took a photo of the oven, said he knew exactly what the problem was and ordered the part on his phone all within 5 minutes. He then returned with the part the following friday (both days I had to take off work to ensure someone was in). He was here for no more than 20 minutes, and left saying that it was all fixed. However, he clearly had not tested his handy work, as the oven touch screen wasn't working and the error code was still being displayed. Surely engineers should be checking that the appliance is actually fixed before they leave? I now have to take another day off to wait in for another engineer to come out, probably again for 5 mins, to then order a part and return for another day that I'll have to take off to fit the new part. Really frustrating, and not what you expect from a big, reputable company. Very disappointed.
15 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Laura,
We’re sorry to hear that your repair experience did not meet expectations and understand your frustration, particularly after needing to take additional time away from work.
We appreciate your concerns regarding the appliance not being fully operational following the visit, and we would like the opportunity to review the repair history and investigate this further with the engineer involved.
Please could you contact us directly at service@dolphinappliance.co.uk with your job details or reference number so that we can locate the repair and look into the matter fully.
Kind Regards,
Dolphin Appliance Care
Great Service
I was phoned today re my appointment for tomorrow, would I like them to come today. Yes I would! Callum showed up about 2 hours later. Extremely professional and pleasant. He explained the problem with my washing machine quickly, set a date for a return visit and went to order the parts straight away. Unfortunately I'm having a new machine (!) as per my plan, so I don't get to see him again. The service from this company is first class, thank you all.
18 mai 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Abi,
Thank you for your wonderful feedback. We’re delighted to hear that the appointment was able to be brought forward and that Callum provided such professional and pleasant service throughout. It’s great to know the issue was explained clearly and that the process was handled efficiently. Your kind comments about the team and service are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
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