We had a problem with our washing machine flooding the floor! We reported the problem and was informed the time of day the engineer would arrive. He arrived and had a very pleasant manner and soon fi... Voir plus
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Really quick service only called today and come straight away,same day. Aaron was lovely polite man explain what was happening and going to happen very happy with the service
ECP EXTRACTOR BROKE DOWN AFTER 1 WEEK. MAYBE NOT THE FAULT OF YOUR MECHANIC. POSSIBLE IT WAS FAULTY EX WORKS!!!! WOULD LIKE YOU TO ARRANGE A F/u VISIT TO REPAIR. THANK YOU. GRAHAM FORD. FORNCET... Voir plus
Aaron has had to visit a couple of times for different parts for my tumble dryer. He has always been friendly and professional. explained everything even breaking down the jargon for me.
À propos de l'entreprise
Écrit par l'entreprise
Dolphin Appliance Care Ltd is a major domestic appliance repair company working directly with the general public, manufacturers and insurance companies. We cover the full range of major domestic appliances (Cooking, Cooling, Home Laundry, Dishwashing) both freestanding and integrated, repairing and servicing in customers’ homes. We Cover East Anglia and surrounding counties If you’re in our coverage area and need your domestic appliance repaired, contact us today. No issue is too big or too small.
Coordonnées de contact
21 Regal Drive, CB7 5BE, Ely, Royaume-Uni
- 01353 624839
- service@dolphinappliance.co.uk
- www.dolphinappliance.co.uk
4,5
Excellent
247 avis
Demande des avis aux clients
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A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Andy H - what a great guy (Dolphin Appliance Care engineer)
What an absolutely wonderful guy Andy H the Dolphin Engineer is who came to repair our new Smeg Range Cooker (the left oven wasn’t working properly). On his first visit he identified what the problem was very quickly (a small broken component) and quickly arranged order of a replacement which he then came back to fit today to resolve the issue😀. Andy is such a friendly and polite guy and treated our home very respectfully. Dolphin management, he is an absolute credit to your company. What a guy 🙏🏻
(Job ref: 106348)
27 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sacha,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with the service provided and that the repair was completed successfully. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Fantastic service
Fantastic service ! Andy realised that time was an issue and booked an early morning visit for me on two occasions. The job was done professionally, quick and with no unneeded waiting ! Thank you Andy H
24 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Emma,
Thank you for your wonderful feedback. We’re delighted to hear that Andy was able to accommodate your timing needs and complete the repair quickly and professionally. Your kind comments are greatly appreciated and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
The engineer Aaron was fantastic
The engineer Aaron was fantastic, prompt and kept me up to date with the eta. Quickly found what the problem was and fixed it. Showed me what was broken and gave me advice on how to stop that happening again. He was friendly and polite, you have a great worker here!
18 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mel,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron provided prompt, professional service, kept you well informed, and took the time to explain the issue and offer helpful advice. Your kind comments are greatly appreciated and will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Excellent communication arrived within…
Excellent communication arrived within the time slot repair was quick and tested before leaving . Very impressed !
13 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Brian,
Thank you for your kind feedback. We’re pleased to hear that communication was clear, the engineer arrived within the time slot, and the repair was completed quickly and thoroughly tested. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and professional
I booked Dolphin Appliance through Go Assist. The booking process was smooth and Aaron the engineer kept me informed of when he was going to arrive. He sorted things out very quickly and was friendly and professional. Thank you :)
12 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Annette,
Thank you for your kind feedback. We’re pleased to hear that the booking process was smooth and that Aaron kept you well informed and completed the repair quickly. It’s great to know his friendly and professional approach made a positive impression.
Kind Regards,
Dolphin Appliance Care
Patricia Urquiola fridge freezer
Very helpful . Good time keeping . Fixed problem with no issues
Marc C engineer
Ref 104380
4 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Darren,
Thank you for your feedback. We’re pleased to hear that Mark provided helpful service, arrived on time, and resolved the issue with your fridge freezer without any problems. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
I can not say enough good things about Aaron!
I can not say enough good things about my experience. Aaron from Dolphin Appliance care kept me well informed of when he would be arriving and was extremely polite and friendly. He explained everything that could be the issue and replaced parts and gave tips on how to keep the machine running smoothly.
5 mars 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Jo,
Thank you for your wonderful feedback. We’re delighted to hear that Aaron kept you well informed, explained the repair clearly, and provided helpful advice to keep your machine running smoothly. Your kind comments mean a great deal and will certainly be passed on to him.
Kind Regards,
Dolphin Appliance Care
Réponse de Dolphin Appliance Care Limited
Dear Burton,
Thank you for your feedback. We’re pleased to hear that our engineer was helpful and able to resolve the issue with your cooker without any problems. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Efficient service from Alfie.
Originally booked for Saturday, it then got cancelled. But due to a cancellation, we got a AM slot on Thursday. Our engineer Alfie Long was efficient, let us know our time slot and let us know when he's on the way. Washing machine fixed within minutes. A bit of water left on the floor, but nothing major.
Tenants are now very happy to have a working washing machine again.
Thanks Alfie for your help!
26 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Sarah,
Thank you for your feedback. We’re pleased we were able to bring your appointment forward following a cancellation and resolve the issue quickly. It’s great to hear that Alfie kept you informed and completed the repair efficiently. We appreciate your comments and will also take note regarding the small amount of water left behind.
We’re glad your tenants now have a working washing machine again.
Kind Regards,
Dolphin Appliance Care
Alfie has been out twice to us and he's…
Alfie has been out twice to us and he's always polite and gets the problem solved quick
26 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Mark,
Thank you for your kind feedback. We’re pleased to hear that Alfie has consistently provided polite and efficient service across both visits. It’s great to know the issues were resolved quickly. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
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Andy Abbott
3 reviews
Rated 5 out of 5 stars
Verified
Cannon Duo cooker repair
Spent nearly a whole day trying to find someone to repair our 20 year old sturdy workhorse gas cooker. So happy to at last found Dolphin Appliance Care. Great help and advice from reception lady on phone, engineer assessed issue promptly, new part ordered and second engineer spent some time adapting updated switch to fit our appliance. Fantastic service and a must for our contacts book!
24 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Andy,
Thank you again for your kind feedback - we really appreciate you taking the time to share your experience. It’s great to hear that our team were able to assist and get your cooker back up and running.
Kind Regards,
Dolphin Appliance Care
Great Service
Aaron the engineer was very friendly and helpful,speedy repair .Thank you
20 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Linda,
Thank you for your kind feedback. We’re delighted to hear that Aaron provided friendly and helpful service and completed the repair quickly. Your comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Andrew was professional
Andrew was professional, efficient and offered some great tips to help us with our washing machine. Thank you Andrew!
17 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Shanna,
Thank you for your feedback. We’re pleased to hear that Andrew provided professional and efficient service, along with helpful advice for your washing machine. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Great experience with Dolphin Appliance…
Great experience with Dolphin Appliance Care fixing my washing machine. The engineer that came to investigate was knowledgeable and diagnosed the issue correctly. They then returned and fixed with the replacement part. Contact and scheduling with their team was easy and clear. I highly recommend
2 février 2026
Réponse de Dolphin Appliance Care Limited
Dear Luke,
Thank you for your kind feedback. We’re delighted to hear that the issue was diagnosed accurately and resolved smoothly with the replacement part. It’s great to know that communication and scheduling with our team were clear and straightforward. Your recommendation is greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Washing machine
Had my washing machine fixed by Aaron it was his second visit. Both times kept informed of times and arrived early. Very polite and great at his job.
13 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Kristina,
Thank you for your feedback. We’re pleased to hear that Aaron kept you well informed on both visits and arrived promptly. It’s great to know his polite and professional approach made a positive impression. Your kind comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Just had one of your repairmen…
Just had one of your repairmen arrive...tracked some black substance onto the entrance rug then further tracks on tile floor into kitchen. While taking pictures of fridge in kitchen and fiddling with phone procede's to cough on five occasions "sounding like a banshee" without any covering of mouth!
We are elderly and susceptible to this exposure, this is totally unacceptable!! all this before a fix as parts are needed for a two month old fridge! Last time I purchase from Curry's
13 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear D Gatewood ,
Thank you for raising your concerns. We’re very sorry to read this and understand why this would have been upsetting, particularly given your circumstances.
Cleanliness and professionalism are standards we take extremely seriously. Our engineers are expected to work respectfully in customers’ homes and follow hygiene protocols at all times. We are concerned to hear your comments and will be reviewing this visit internally as a priority.
Regarding the repair itself, we understand how frustrating it is when parts are required on a relatively new appliance. Where manufacturer parts are needed, these must be sourced before a repair can be completed, but we appreciate that this can feel inconvenient.
Kind Regards,
Dolphin Appliance Care
SMEG report by Aaron
Second visit today from Aaron, the sixth in total over 18 months from Dolphin to try and fix our SMEG cooker.
On this occasion he was completing a report for SMEG explaining the cooker was not repairable.
Great guy, arrived on time, polite, and really helpful with tips for future cooker options when we go all electric in the future.
Fingers crossed SMEG accept his report. It means another SMEG cooker but hopefully a new one lasts a couple of years !
12 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Peter,
Thank you for taking the time to share your feedback. While we’re sorry to hear about the ongoing issues with your cooker, we’re pleased that Aaron was able to provide a thorough assessment and support you with the necessary report. It’s great to know he arrived on time, was helpful, and offered useful advice for the future. Your kind comments will be passed on to him.
Kind Regards,
Dolphin Appliance Care
Superb service
Our appliance was repaired by a orifessional and experienced engineer
12 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Maggie,
Thank you for your feedback. We’re delighted to hear that your appliance was repaired by a professional and experienced engineer. Your kind comments are greatly appreciated.
Kind Regards,
Dolphin Appliance Care
Quick and Efficient Service Engineer
Aaron arrived early, he sorted the problem quickly and efficiently explaining what had happened and how it was fixed. We found Aaron very polite and knowledgeable concerning his trade. Many thanks 😊
11 février 2026
Avis spontané
Réponse de Dolphin Appliance Care Limited
Dear Karen,
Thank you for your kind feedback. We’re pleased to hear that Aaron arrived early, resolved the issue efficiently, and clearly explained the repair. It’s great to know his polite and knowledgeable approach made a positive impression. Your comments are much appreciated.
Kind Regards,
Dolphin Appliance Care
Two lovely engineers
Two lovely engineers, really thorough. Dolphin should be proud of them.
9 février 2026
Réponse de Dolphin Appliance Care Limited
Dear Sharon,
Thank you for your kind feedback. We’re delighted to hear that both engineers provided a thorough and positive experience. Your comments mean a great deal, and we’re certainly proud of the team.
Kind Regards,
Dolphin Appliance Care
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